Download IT Help Desk Software

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IT Asset Management Software

As a business owner, you may find difficult to manage all your IT assets. Proper management of your IT assets is required to maximize your profit by saving more money and by reducing the overall costs. Instead of using normal spreadsheets or other manual systems to manage and track your IT assets, the most preferable and effective way is to go for IT asset management software.

IT Asset management software

IT Asset management software reduces your IT costs upto 25%, thereby helping you to make better IT decisions and to gain more out of your budget. The major benefits you can get from IT asset management softwares are

• You can know what you own actually. Asset management software provides you the best record of all the informations related to your IT assets, eventhough it may be hundreds or thousands.


• You can get to know the ways to save money  from IT asset management software which paves the way to implement software usage policies, hardware configurations and other asset processes.


• It enables you to make better IT decisions by tracking all your assets, organizing all your assets inventory and by keeping track of contracts and other records.


• It helps you to reduce the help desk and support costs to the greater extent by providing with the complete asset configuration which pushes a faster issue resolution.


• It prevents your assets from any kind of potential risks like missing security patches or improper anti-virus or anti-spyware protection and ensure software license compliance.

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Help Desk

What is help desk?


Help desk is the place where any user can get solutions for their problems. Any customer can get their issues solved through the centralized place called help desk by means of toll free number, email or website. There may be different escalation levels in any help desk where the tickets will be passed from level 1 to top levels based on the severity and priority of the incidents.

Help Desk from Flickr

Difference between help desk & service desk

Help desk is basically a part of service desk and it is an IT service meant for IT service management. It acts as a communication bridge between the users and the IT employees. Service desk follows the best practices as defined by information technology infrastructure library. It is different from help desk, call center or contact center.

Help Desk from Flickr

Importance of Service Desk 

Service desk is extremely essential for comprehensive IT management. It helps to render immediate response to end-user IT problems. You can improve your productivity through the full-fledged IT help desk with well equipped technicians.

However, before purchasing any help desk, you need to check some features to check the efficiency and reliability of your help desk. As in ManageEngine ServiceDesk Plus, your help desk should have the following features to implement ITIL best practices and to troubleshoot all your IT requests effectively.

• Web-based interface
• Automatic ticket routing and assignments
• Email ticket creation
• Service Catalog
• FAQ Knowledgebase and self-service portal
• Asset management and tracking
• Automated Password Reset Tool
• Integration with monitoring software, Remote Control, E-mails and pagers, AD Synchronization, Windows Single Sign-on and Mobile Access
• Software license tracking
• Purchase,contract and report management
• Incident and problem management
• Available in 22 languages
  

Help Desk

Tips before buying

There are so many help desk softwares which follows the best ITIL practices. Go through the help desk software reviews before purchasing any help desk software. There are so many websites providing some wonderful user reviews of various products. Check it out, try the demo, go through the free trial and then purchase the product for your business.

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