VANCOUVER, Aug. 30, 2012 /PRNewswire/ — Comm100, the leader in customer service and communication software, has just announced the release of Comm100 Live Chat for iPad (http://livechat.comm100.com/ipadchat.aspx), an iPad app that makes live customer engagement easier and more convenient than ever. Specifically designed for the iPad, Comm100 Live Chat iPad app enables users to run Comm100 Live Chat smoothly on their iPad so as to keep connected with website visitors even when they are on the road.Read more @ http://asiarelease.asia/mobile-customer-engagement-made-easier-comm100-live-chat-for-ipad-released/...
Thursday, 30 August 2012
HootSuite, the Vancouver-based developers of a social media management dashboard for enterprises and other power users, is adding three new outlets to the list of social networks that are supported on its platformRead more @ http://www.chronline.com/life/tech/article_5c1943e1-ac03-52d0-a4dc-613670b97008.html...
AUSTIN, TX — (Marketwire) — 08/29/12 — SolarWinds® Inc. (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today the release of SolarWinds VoIP Call Detail Record Tracker, a robust free tool to help IT pros manage voice over IP (VoIP) with Call Detail Record (CDR) tracking, and the only free tool of its kind in the VoIP management market that allows users to search and display CDRs. SolarWinds...
Password Manager Pro secures physical, virtual, cloud assets for 2,000+ customers Password Manager Pro now manages privileged passwords for VMware vSphere® Download fully functional, free 30-day evaluation edition at http://ow.ly/9xwpb VMworld US 2012 PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced that its enterprise password management software, Password Manager Pro,...
Quest Software is entering the business intelligence (BI) tools fray with new software that the company has named Toad Business Intelligence Suite. According to Quest, the software, which follows in the tradition of the company's Toad database developer tools, eliminates many of the complexities involved in linking business intelligence platforms with distributed Big Data sources and automates multi-step data flow processes. The aim is to help organizations unlock BI's potential by allowing them to embark on self-service data...
Thursday, 23 August 2012
IT service desk tools themselves are no longer sufficient for maintaining business productivity. IT organizations selecting these tools should use this Magic Quadrant to evaluate vendors regarding technical requirements and ongoing infrastructure and operations maturity improvement efforts. Market Definition/DescriptionIT service support management (ITSSM) tools offer a tighter integration...
Tuesday, 21 August 2012
New ServiceDesk Plus features: project milestones and tasks integration, task planning management, effort estimation, Gantt view, and cost calculations --Meet ManageEngine at LEADit 2012 in booth #S5 ManageEngine, the real-time IT management company, today announced the beta version of its Project Management module for the company's ITIL-ready help desk software, ServiceDesk Plus. Available immediately, the...
ManageEngine, the real-time IT management company, today announced the beta version of its Project Management module for the company’s ITIL-ready help desk software, ServiceDesk Plus. Available immediately, the Project Management beta module is designed for different teams and experts to collaborate in managing help desk projects of any size. With the ability to split a project into different milestones — and milestones into numerous tasks...
Monday, 20 August 2012
For the first time since its inception of a locally-based office, Kaseya has recognised its leading partners in the MSP sector. Kaseya, at a recent dinner celebrating its leading South African managed services providers (MSPs), revealed that in the 48 months since the inception of its local office, it had grown its number of MSPs from two to 130 – managing in excess of 119 000 end-points. Mark Sutherland, president and co-founder of Kaseya, was in the country to attend the event and deliver the keynote address at Kaseya Evolution, ...
AUSTIN, TX--(Marketwire - Aug 8, 2012) - SolarWinds® Inc. (NYSE: SWI), a leading provider of powerful and affordable IT management software, today introduced PatchZone.org, a new resource for IT pros within its thwack® online community to gain and share information on the latest Microsoft® and third party updates, as well as valuable content to help improve their job performance and knowledge. PatchZone serves as a comprehensive collection of information focused on Patch Management and serves as a destination for IT pros to come together...
Since its founding in 2007, Zendesk’s helpdesk system has improved customer service departments and helpdesks around the world with their Zendesk API. Over 20,000 companies (from Sears to Groupon) “trust [Zendesk] with their customers.” Currently, over 20% of tickets generated through Zendesk are come through the Zendesk API.Accordingly, the API is essential to Zendesk’s success and Zendesk constantly seeks feedback to improve its product. Zendesk APIv2, now in beta, includes plenty of enhancements as a direct result of customer feedback....
There can be a specific type of Help Desk Specialized that is convinced customer satisfaction is adversely afflicted with IT help-desk software program. The reasoning is that individuals with a problem are searching for guidance as quickly as possible – searching for an solution to the issue that may be avoiding them from doing their task – and necessarily realise why they can’t have your call answered ‘right now’. An IT Help Desk Specialized will entirely come to an agreement using this type of – they get wonderful satisfaction in dispensing...
Thursday, 16 August 2012
Read all about our great mobile app! Now it’s easy to stay in touch with your customers on the go: Desk.com Mobile is now available for download for your iPhone in the App Store!You may already be using Desk.com Mobile on your smartphone; using it on your iPhone just got faster and better, including a crowd favorite—push notifications!Read more @ http://www.desk.com/blog/iphone-app/...
Leaders work hard to build confidence in their teams.They know that building confident teams and people is vital to success.Confident team members are more creative, communicate more effectively,and take more risks.Plus, it’s easier to delegate to a confident person.Sometimes the very actions leaders take to create confidence, can backfire. How does what was meant to be a confidence-builder become a confidence buster? It’s a matter of depth.Here are a few ways well-intentioned leaders destroy confidence (from the follower’s point...
Tuesday, 14 August 2012
New Solution Brings Industry-leading Foglight Application Performance Monitoring Capabilities to the Cloud Press Release: Quest Software, Inc ALISO VIEJO, Calif.–(BUSINESS WIRE)– Quest Software, Inc. (QSFT) Building on its 20-year heritage as an industry leader in application performance monitoring, Quest Software today introduced Foglight® for Windows Azure Applications, an...
Building on its 20-year heritage as an industry leader in application performance monitoring, Quest Software today introduced Foglight® for Windows Azure Applications, an application performance monitoring (APM) solution available via software-as-a-service (SaaS). Available immediately as a beta, the newest addition to the industry-leading Foglight APM portfolio enables IT administrators to monitor performance and understand what end users are experiencing with Windows Azure-based applications.Read more @ http://www.ithelpdesksoftware.com/blogs/quest-software-debuts-foglight-windows-azure-applications.html...
Monday, 13 August 2012
I talk to a lot of IT pros that still believe that social media is all about people taking pictures of their food. Although there is still some of that going around, the reality is that social media, when used appropriately, can have positive benefits for all facets of IT. In this article, I’ll talk about five ways that social media can be a positive force. This article focuses on IT as a consumer of social media services, not as a driver in the organization. Frankly, I’m pretty much focused on Twitter here, too. ...
Monday, 6 August 2012
Thursday, 2 August 2012
AUSTIN, TX--(Marketwire - Jul 23, 2012) - Spiceworks™, Inc. today released the latest version of its free social network and IT management software for small and mid-sized businesses (SMBs). Spiceworks 6 introduces innovative new features, including automated cloud services discovery, an optional remote device agent, and a new social IT knowledge base. The new version will help more than 2 million Spiceworks users better collaborate and simplify everything IT. "The Spiceworks social knowledge base includes community-driven, 'how to'...
AUSTIN, TX — (Marketwire) — 08/01/12 — SolarWinds® Inc. (NYSE: SWI), a leading provider of powerful and affordable IT management software, today reinforced its commitment to redefining the network management market by releasing new versions of three powerful, affordable and easy-to-use products that address the evolving, complex needs of IT professionals. Networks, an IT Pro’s Foundation Once relatively simple to troubleshoot, the network has evolved from a static, physical, manually configured infrastructure to one...
Walnut, CA (PRWEB) August 01, 2012 Today Freshdesk, the growing online help desk software, announces two more ways for brands to engage with their customers, using tools and platforms they already are familiar with. Freshdesk is integrating with Salesforce and SugarCRM, giving sales and support teams the ability to seamlessly collaborate, manage and interact with all of their customers. When a customer submits a support query, support agents are able to see which sales person closed the deal and who is currently working with them, giving support...
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