Restaurant Brands Ltd. Selects SysAid to Serve Up Its IT Service Management Operations

SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, announced today that Restaurant Brands Limited, a corporate franchisee managing the New Zealand branches of KFC, Pizza Hut, Starbucks Coffee and Carl's Jr., has selected SysAid 9.0, a fully-integrated ITSM solution, to manage its internal IT operations.

Restaurant Brands' IT department will deploy SysAid's help desk software to assist with daily IT operations both in-office and through mobile applications for more than 200 stores serving 60,000 customers daily.

Read more @ http://www.cfoworld.com.au/mediareleases/16102/restaurant-brands-ltd-selects-sysaid-to-serve-up/

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FrontRange Announces Major Upgrade to HEAT Client Management with HEAT Discovery 9.3

FrontRange, the premium provider of Hybrid IT Service Management solutions, announced today a significant upgrade to its HEAT® Discovery solution. Enhancements in this new release include a new Advanced Search capability and customizable alerting. HEAT Discovery 9.3 is now generally available.

HEAT Discovery 9.3 introduces Advanced Search capability in the Web Control Center allowing end-users to generate their own custom searches with multiple criteria and across specified organizational units. The new alerting of 9.3 can be granularly configured allowing the Admin to determine what exact discovered data changes trigger alerts and emails by the Discovery System. Additionally, HEAT Discovery 9.3 introduces organizational unit specific client audit settings giving customers more flexibility for site and client type specific audits. 

Read more at http://finance.yahoo.com/news/frontrange-announces-major-upgrade-heat-141600983.html

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BMI Healthcare cuts IT management costs by 70 percent

Independent healthcare provider BMI Healthcare says it has made a 70 percent saving in annual IT infrastructure management costs through a new IT management platform.
BMI Healthcare also says it has seen improved IT security, has automated its patch management and has increased visibility across its entire IT environment as a result of deploying the Desktop Central platform from ManageEngine.
BMI operates 69 hospitals and healthcare facilities throughout the UK and employs 6,000 consultants among 10,000 staff, who service over 1.25 million patient visits a year.

Read more at http://www.computerworlduk.com/news/applications/3438700/bmi-healthcare-cuts-it-management-costs-by-70-percent/

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