"This Meetup is all about sharing your experience and gaining some knowledge on IT service Management from real time IT managers & directors. We also invited one of the top IT director to share his experience in setting up a successful ITIL/ITSM environment with the right process & people. It's a great opportunity to learn from the best, network with other members of this community, and improve your IT skill set."Join now!...
Wednesday, 18 September 2013
Friday, 6 September 2013
Gartner Magic Quadrant 2013 for IT Service Support Management ToolsIT service support management tools go beyond traditional service desk ticketing and reporting functions to address release governance and provide visibility into the production environment. I&O organizations aspiring to mature can use this research to evaluate products to support their efforts. Market Definition / Description IT service support management (ITSSM) tools extend the capabilities of IT service desk tools by providing modules that automate configuration...
Friday, 26 July 2013
We have with us, Bob an “ITIL Hero” who managed to simplify the ITIL Implementation using ServiceDesk Plus.This is a Real-time scenario that can happen to anyone. Imagine your payroll system going down by the end of the month. The Payroll team is under immense pressure to complete their work. For the IT team this is a High Priority, High Risk scenario. How do you handle it?Come! Let’s see how Bob, an “ITIL Hero” who simplify the ITIL Implementation...
Sunday, 14 July 2013
Wednesday, 26 June 2013
Parature, a provider of cloud-based customer service software, announced today the general availability of its Social Customer Service Suite as part of its multichannel customer service offering.The product suite includes Parature Social Monitor, a monitoring and response solution designed specifically for customer service teams, and the Parature Facebook Portal, which integrates a 24/7 customer support portal, including self-service knowledgebase, help desk ticketing, and live chat, as part of a brand's Facebook presence. Both solutions...
Liken enhances ITAMS' IT Asset and Software Licence Management services portfolioIT Asset Management Solutions (ITAMS), one of the UK's longest established, vendor independent, consulting and technology companies specialising in IT Asset and Software Licence Management (SLM), today announced its acquisition of Liken's Software Asset Management (SAM) and IT Asset Management (ITAM) business. Liken will remain as a legal entity, but will focus exclusively on other, non-ITAM/SAM, aspects of its business, going forward under the directorship...
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