Online Help Desk

The most effective way to run a help desk is only through online. Through online help desk software, you can easily run an effective and streamlined help desk for your company.

Online help desk softwares are said to be in On-demand model, ie with no software or hardware to buy, install, maintain, or upgrade, it prevents you from burdening into hardware and software maintenance processes. There is no need to download the product, rather it can be used with a single sign up to get instant access to the software.

However, there are some criterias, we need to check before buying any online help desk softwares. The three factors which is the must for any online help desk software are

Security Policy  -  To manage your help desk and assets without any data hacking or losing, check out security policy in any online help desk software whether it follows all the secured processes to keep your data and assets secured.

Here is the architecture of popular online help desk software in the market.

Source : Online help desk

ITIL Best Practices : Check whether the online help desk software supports ITIL compliant service modules to streamline your IT management processes, based on industry proven best ITIL practices.

User-Friendly : You need to check whether online help desk software is built with easy to use web based interface, built in features as per your business requirements with transparent pricing options.

Check out the online help desk software reviews and demo or use the trial period to know about the software, before buying it. Please share your comments, suggestions or feedbacks.

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Help Desk Solution

Help desk solution is the one which helps to manage all the complex databases containing your customer details, call logs, inventory details, problems, solutions, sla and so on.

Help desk cartoons

Eventhough there are so many reliable help desk solutions available in the market, you need to decide first, whether to go for hosted or cloud based solutions, as per your business requirements. This selection is purely based on your budget and the number of employees in your organization. Cloud based help desk is best suited to small organization as well as low budget businesses whereas the hosted help desk is suited for large organizations.

However, you need to check out certain essential key features before choosing any it help desk software for your business, as per your present and future requirements.  The top 5 essential features, you need to check in any help desk solution are,

Help desk solution

• Storage space (memory) which fits the help desk of your organization since the storage space increase as the organization grows.


• Secured FTP based file access since security is the most important factor for any help desk solution.


• 24*7 help desk support so that help desk can be accessed at any time.


• Simple usage which help you access the help desk without any expert guidance and any kind of complications. 


• Free trial before purchasing the help desk solution since you can work, analyze and check whether the help desk software has the ability to improve your productivity, even before purchasing the help desk solution for your business.

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Free Help Desk Software

From many IT service management providers, you can get free help desk software for effective business management at relatively no cost of service. When a product is given free, you can easily find some lack of trust and feature limitations. However, you can go for some 30 day free trial period as given by ManageEngine ServiceDesk Plus, before buying any help desk software for your business to achieve real profitability and efficiency.

ManageEngine ServiceDesk Plus helped them save $86,000

With reliable help desk softwares, you can get the following benefits

• Effective self service portal with trouble ticket management


• Email to ticket conversion


• Robust Knowledge base


• SLA management


• Help desk integrations


• Help desk with asset management software


• ITIL rich features


• Effective help desk reporting


• Inventory management and so on.

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Web Based Help Desk

Every business need help desk software to tackle customer demands and to answer their queries from time to time. It is more convenient when the help desk software is web based so that it can be accessed from anywhere and from any computer in the world.  

Source : Web based help desk

In web based help desk software, all kinds of help desk features like help desk ticketing, knowledge base, self service portal, asset management, asset tracking, SLA, Po tracking, contract management etc comes web based with easy to use, user-friendly navigation.

By using the web based help desk software, you will get a professional help desk dashboard with seperate logins for admin, requester and technician for effective ticket management system included with all the help desk features.

Check out the web based help desk demo here. 

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