Wednesday, 18 September 2013

ITSM Meetup - New York

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"This Meetup is all about sharing your experience and gaining some knowledge on IT service Management from real time IT managers &...

ServiceDesk Plus Tips and Tricks on Change Management - Best Practices Webinar

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ServiceDesk Plus Tips and Tricks on Change Management -  Best Practices Webinar Presenter: Arvind Parthiban,Technical Advisor & Marketin...
Friday, 6 September 2013

Gartner Magic Quadrant 2013 for ITSSM Tools

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Gartner Magic Quadrant 2013 for IT Service Support Management Tools IT service support management tools go beyond traditional service desk t...
Friday, 26 July 2013

ITIL Simplified with ServiceDesk Plus - A Walk-through with Real-Time Scenario

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We have with us, Bob an “ITIL Hero” who managed to simplify the ITIL Implementation using ServiceDesk Plus . This is a Real-time scenario th...
Sunday, 14 July 2013

Different Kinds of Help Desk Callers - Infographic

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Here is an interesting infographic from ManageEngine ServiceDesk Plus . Image originally posted on Help Desk Infographics, ManageEngine Serv...
Wednesday, 26 June 2013

Parature Unveils Social Customer Service Suite

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Parature, a provider of cloud-based customer service software, announced today the general availability of its Social Customer Service Sui...

IT Asset Management Solutions Acquires Liken's SAM Business

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Liken enhances ITAMS' IT Asset and Software Licence Management   services portfolio IT Asset Management Solutions (ITAMS), one of the U...