Help Desk Software Review - Zendesk

Here is the review of help desk software, Zendesk.

Screenshot of the page :

From the service provider,

"Web-based help desk software with an elegant support ticket system  and a self-service customer support platform. Agile, smart and convenient."

Pros : 

• Easy and intuitive interface with self service support.
• Customizable interface makes it easy to insert your own logos and branding
• Zendesk has included widgets which allows you to integrate data from outside the help desk. 
• Iphone mobile application

Cons :

• $95 a month for 5 agents (there are plans for 1 and 2 users as well)  with additional charges for more than five “agents,” even on premium-level accounts.