IT Help Desk Software Review - Net Help Desk

Here is the review of it help desk software, net help desk.

Official Website : http://nethelpdesk.com/

Screenshot of the page :

From the Service Provider, 

"Our software has been built for the needs of IT Companies and IT DepartmentsTailor and customise NetHelpDesk to meet your business needs, and not the other way around!"

Pros :

• ITIL compatible
• Technician Time Recording, Timesheets and Calendar.
• Advanced SLA Handling with SLA Monitor for Management.
• Reporting with Designer and Query Builder. 

Cons :

• In Net Help Desk, there is no service catalog available.
• Net help desk is lacking essential feature customizations and integrations
• All the advanced customizations in Net help desk requires some additional programming knowledge with expert guidance

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Zendesk Launches Enhanced Android Application

Zendesk, a cloud-based help desk software provider, today announced a brand new version of its Zendesk for the Android mobile platform. Zendesk now runs across all Android devices, from smartphones to tablets. Through Android devices, companies will have the same visibility into Zendesk customer service activity as they would from desktop browsers, allowing them to view and manage requests while on the go.

Read the whole story @ destinationcrm.com