Parature Selected to Join Microsoft Startup Accelerator Program

 Parature, a global leader in on-demand customer service software, today announced that it has been selected to join the Microsoft Startup Accelerator Program. Stewarded by the Emerging Business Team (EBT) at Microsoft Corp., the program is designed to connect high-potential startups committed to the Microsoft platform to an extensive support network that provides access to Microsoft people and programs, guidance on future directions, and support to accelerate their success.

Read more @ http://www.comparehelpdesk.com/news/parature-selected-to-join-microsoft-startup-accelerator-program/

Introduction to SmarterTrack 7.x

This video introduces the SmarterTrack Help Desk and Customer Service platform. As this is an introduction, items such as email tickets, live chat, the customer portal, call logging, time logs, workflow management and the knowledge base system are briefly discussed. In addition, supervisory applications such as full reporting, agent quality control, agent coaching and live chat monitoring are also touched on.

Helpdesk Pilot - Help Desk Software - Stop Motion

Helpdesk Pilot is a web based help desk software for businesses. This stop motion film introduces the product and highlights it's core functionality.

Freshdesk Releases Freshdesk 2.0 on GetApp.com

Freshdesk a leading online help desk software that allows organizations to support their customers through email, phone, website, Facebook and Twitter has recently released its Version 2.0 on GetApp.com the largest business apps marketplace.

Read more: http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2012/03/20/prweb9308674.DTL#ixzz1pkt0HbB9

LiveTime ITSM Service Management to sync with Outlook, iCal, Google Calendar and Groupwise

LiveTime Software, a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions, today announced a preview of its forthcoming LiveTime 7 ITSM solution based on HTML5. LiveTime 7 will further define the next generation of Cloud based ITSM solutions with the ability to sync the LiveTime Calendar with virtually any calendaring system that supports the webcal or ical format, including Google Calendar, Microsoft Outlook 2007 and 2003, Apple iCloud and Novell Groupwise.

Read more at http://www.virtual-strategy.com/2012/03/21/livetime-itsm-service-management-sync-outlook-ical-google-calendar-and-groupwise

Spiceworks at Social Media World Forum

Next week at the Social Media World Forum, Adam Weinroth, executive director, Vendor Marketing at Spiceworks(TM) Inc., the world's largest social network for IT, will join executives from EDF Energy, Juniper Networks, and The Strategy Web GMBH, for a panel discussion titled 'Examining strategies for using social media for business to business marketing.

Read more @ http://www.marketwatch.com/story/spiceworks-to-highlight-social-business-expansion-at-social-media-world-forum-2012-03-21

List of Top 100 IT Help Desk Softwares - Part 1

I just want to make a single post where you can see the list of 100 popular help desk softwares to consider for your business. Its just a random list, not specifically in any order. I have listed all these It help desk softwares along with the words for the corresponding service provider.

(I have splitted this post in 10 parts).  Here is the part 1 list.

Here we go...


1. ManageEngine ServiceDesk Plus : 

"ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages."


2. Zendesk :

"Help Desk Software and Support Ticket Software by Zendesk. Web-based customer support software used by thousands of companies worldwide."


3.  Kayako Fusion :

"Kayako Fusion is the world's leading multi-channel helpdesk solution that enables organizations to deliver a better customer experience and work more effectively as a team, whatever their size."


4. Helpdesk Pilot :

"Helpdesk Pilot allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket.
"


5. Perldesk :

"PerlDesk is trusted by over 7,000 companies worldwide to efficiently manage customer support services. This web-based help desk solution and email management software streamlines web- and email-based requests, improving customer support quality, efficiency, and response time."



6.  Hesk :

"HESK is PHP Help Desk Software allowing you to set up an efficient Web-based ticket support system."


 7.  Zoho Support :

"Zoho Support helps provide fast and world-class customer support the easy way. No missing tickets, no missed deadlines - you miss nothing. Be on top of your customer support tickets anytime. Make your help desk the best ever the easy way."


8.  Web Help Desk :

"Not all help desk software solutions are built alike. The web-based Web Help Desk user interface is a breath of fresh air — easy on the eyes and easy to deploy."


9. VanillaDesk :

 "VanillaDesk is intuitive Service Desk software for effective IT Service Management provided as a service (SaaS). VanillaDesk supports core ITIL^® processes."


10. Alloy Navigator :

"Alloy Navigator^® is an IT Service Management solution designed and built with industry best practices and real-world customers in mind. Targeted for medium and large business environments, it offers an intuitive, comprehensive, easy-to-use approach to managing the Service Desk, IT assets, task assignments, and other everyday activities."

Help Desk Software Review

Hi,

Thanks for visiting my blog. Really happy to get 20,000 views just in a couple of months.

So, just sharing about my experience with this blog. I just started this blog to give a compact portal for all help desk reviews, news and everything about IT help desk software. I gradually added so many options like advertising and submitting article @ http://it-help-desk-software.blogspot.com.

I am happy to see so many people, submitted their articles and asked for advertising space here. The requests are still under moderation and you will receive a mail when confirmed.

So coming to the point, you may think why i have given the title as "help desk software review".

Yes. I dedicate this post to all my visitors to promote their help desk software or submit review about their favourite help desk.

Use the comment section to say your review. Dont forget to add the website url.

The First ManageEngine Middle East User Conference Commences in Dubai

Registrants from UAE, Saudi Arabia, Oman, Kuwait, Bahrain, Qatar, Egypt and Russia Gathering to Learn about Real-time IT Management

 ManageEngine, the real-time IT management company, today announced the opening of its first user conference and training event in the Middle East. Bringing ManageEngine users from around the region together with the company’s product management teams and industry experts, the Middle East User Conference and Training creates a forum to discuss the state of real-time IT and to showcase how the ManageEngine product portfolio can help IT professionals and their organizations meet the needs of the evolving business world. 

Read more @ http://finance.yahoo.com/news/first-manageengine-middle-east-user-040000761.html