Web Help Desk Software Named Winner of eSchool Media 2012 Readers’ Choice Award

Web Help Desk, a leading provider of practical and flexible help desk software, announced it has been awarded an eSchool Media 2012 Readers’ Choice Award for its comprehensive ITSM help desk solution. This award recognizes the ed-tech products and services proven to be effective as voted by nearly 1,400 eSchool Media readers in schools and colleges nationwide.

 

Last fall, eSchool Media asked its readers in schools and colleges across the nation to provide their favorite and most useful technical solutions. Readers were asked how those solutions improved teaching, learning, or school administration, and to what effect. The 50 best responses were chosen, and the resulting list is available at www.eschoolnews.com . The eSchool Media Readers' Choice Award for Web Help Desk proclaims "users say it has saved them time and improved their IT efficiency." 

Read more @ http://www.marketwatch.com/story/web-help-desk-software-named-winner-of-eschool-media-2012-readers-choice-award-2012-04-12

Freshdesk Raises $5M in Series B Funding from Tiger Global Management and Accel Partners to Reinvent Customer Support

Freshdesk, the fast growing online help desk software solution, today announces that it has raised $5 million in financing led by Tiger Global Management. Previous investor, Accel Partners, is also participating in the round.

Freshdesk closed its Series A funding in October last year. Since then, the company has been on a tear, tripling its customer base in just the last quarter. Freshdesk already boasts of a wide array of industry-first capabilities in the help desk space. The company will be using the funds raised in this round to ramp up engineering and build more exciting product features. Freshdesk also plans to expand its global support team to meet the growing demand, and use the finance to help other growing businesses provide best-in-class support to their customers.

Read more: http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2012/04/26/prweb9448016.DTL#ixzz1tEr8NRs7

ServiceDesk Plus Overview Video

Here you can find an interesting 2 minute video which describes the overview of serviceDesk Plus, it help desk software with asset management.

About Video :

ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. The overview helps you to understand different editions of ServiceDesk Plus and the features which are offered.

Visit us at www.servicedeskplus.com for more information.

List of Top 100 IT Help Desk Softwares - Part 2

I just want to make a single post where you can see the list of 100 popular help desk softwares to consider for your business. Its just a random list, not specifically in any order. I have listed all these It help desk softwares along with the words for the corresponding service provider.

(I have splitted this post in 10 parts).  Here is the part 2 list.

Here we go...


11. Axios Systems Assyst :

"Assyst is a leading enterprise IT Service Management (ITSM) software solution that enables better, faster and cheaper delivery and support of IT services. Developed and continually updated to support current ITIL® best practices, assyst delivers rich functionality to meet the complex needs of large enterprise organizations. "


12. BMC Service Desk Express :

"BMC Service Desk Express is an easily deployable ITIL compatible Service Management tool for the mid-markets. With BMC Service Desk Express, you can align IT to business services with easy to use and configure, low cost, rapidly deployed technology."

 13. C2 Innovations : 

"C2 Innovations, an authority in the Service Desk world and a software development specialist, offers with its C2 Enterprise software suite to optimize customer service quality, both internal and external, to enhance the managment of organizational and business processes, and to centralize information into a shared platform."

14. CA Service Desk Manager :

"CA Service Desk Manager unifies IT’s management of core business services, increases end-user productivity and raises customer satisfaction."

15. Magnoware DataTrack System :

"Powerful. Web-Enabled. Service and Support System. The DataTrack System is an innovative software solution for help desks, call centers and IT departments."

16. Spiceworks :

"Spiceworks provides 100% free help desk software to IT pros and sysadmins around the world. Spiceworks’ free help desk software streamlines IT tasks by letting you receive tickets by web or email, assign tickets to IT staffers, and track all aspects of help tickets from start to finish."

17. FrontRange Heat :

 "With HEAT, service organizations can easily align with today’s evolving business. Out-of-the-box business process workflow and configuration make customization an easy task. HEAT is aligned with ITIL best practices and select components have been ITIL verified by Pink Elephant. Administrators can easily create new custom forms, fields and workflow, configure the application data, and create or modify business rules."

18. Help Desk Authority : 

"Help Desk Authority is comprehensive help desk software for small and medium sized businesses that allow help desk technicians to manage tickets and assets."

19. Helpstar :

"HelpSTAR is Help desk software that helps enterprise Help desk departments manage the processes involved in computer-problem resolution."

20.  HP Service Center :

"HP ServiceCenter is a comprehensive and fully integrated IT service management suite that helps you decrease the time it takes to resolve problems. ITIL-based best practices and a highly scalable service-oriented architecture let you deploy consistent, integrated processes throughout your IT organization."

Download White Paper for free : CMDB Implementations - A Tale of Two Extemes

One of the "quality problems" to have, as your business grows is the challenge of managing all your resources. As the number of your employees grows and your IT assets expand, it is difficult to ascertain exactly what and where all your assets are. It is important to get more visibility on what applications and services are running on each asset, how they interact, and the business impact if these resources are down, responding poorly or slowly, or jeopardized by security threats.

Download the white paper  "CMDB Implementations - A Tale of Two Extemes" for free now !!!!

Help Desk Software Review - Best List of Help Desk Review Sites

Are you the person who is looking for the best help desk software for your business?

Cant find the good help desk software which match your help desk requirements?

I am here to suggest you the best of help desk review sites which surely guide you in all your help desk research through the path of selecting the best help desk software for your business. Check it here and suggest using the comments section, if any help desk review website flashes into your mind.

Here we go...

ITHelpDeskSoftware.com :

Official Website : http://www.ithelpdesksoftware.com

One line Description :  FXF Help Desk Review

Best features to look through :

• Feature by feature listing of help desk softwares
• All help desk info in one place - reviews, comparisons & help desk events
• Latest help desk news feed

ITHelpDeskSoftware.com provides you a quick list of popular help desk softwares in the market. When you click on any help desk software, you can see a huge feature by feature review.

Staring from basic help desk information details, it goes like incident management, self service portal, change management, problem management, asset management, contracts, purchase and reports management and so on. When you have a look at the feature by feature listing, you can clearly understand about all the features of that respective help desk software in a single page, without struggling with the web.

You can compare any IT help desk softwares and get the same feature by feature comparison report which you can even download from the website. Apart from this, you can find some valuable articles and gadgeted help desk news in a single page.

If you are a help desk vendor, you can submit your help desk software and events to ITHelpDeskSoftware.com to get your help desk to be featured.

Comparehelpdesk :

Official Website : http://www.comparehelpdesk.com/

One line Description :  Compare Help Desk Softwares

Best features to look through :

•  Multiple help desk software comparison
•  Detailed review of help desk softwares
•  News coverage and informative articles.

Comparehelpdesk.com is one of the popular help desk review website  around the web. You can do multiple comparison of nearly 15 IT help desk softwares with the option for adding your it help desk company too.

The most inspiring part of comparehelpdesk.com is individual help desk reviews from the admin. In every review, you can see the best features of it, highlights, customers list with the bottom line comment.

Articles from comparehelpdesk.com help you to understand the help desk concepts and tips and tricks for better help desk researching.

Apart from these, you can see the latest help desk press releases, news and some useful whitepapers to download. 

Helpdesks.com :

Official Website : http://www.helpdesks.com/

One Line Description : Help Desk Software and resources

Best features to look through : 

•  Categorized comparison charts
•  Discussion forums
•  Help desk event calendar

Helpdesks.com is again one of the popular help desk software review site. The website is built with the categorized structure of it help desk software reviews like web based, remotely hosted, local softwares, outsourcing, knowledgebase softwares, training, certifications and so on.

When you click on each category, you can find some good list of help desk softwares falling under that category.  You can view the details of the help desk, pricing, features, system requirements by selecting the individual help desk software.

You can even see the chart and big chart view of the selected help desks softwares for better comparison of help desk softwares.  Apart from these, check out the event calendar at helpdesks.com to keep track of the occurences of help desk events and conferences.

You can also find some reviews here - Help Desk Software Review

Freshdesk Gets Googled; Becomes First Online Support Solution with Google Analytics + Gadgets + Contacts Integration

Four million Google Business users can run full-scale customer support right from their mailbox, thanks to a new launch from online help desk software solution, Freshdesk. Today's launch enables Google users around the world to link Google Analytics and Google Contacts with online customer support for the first time, and even manage their help desk right from Gmail, with Gmail Gadgets.

Freshdesk's new seamless Google integration offers support teams a number of new capabilities into the support process:

Read more: http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2012/04/04/prweb9372594.DTL#ixzz1r9wOS9YE