Those interested in getting in on ManageEngine's (News - Alert) ServiceDesk Plus system have a whole new option, as ManageEngine announced a new pricing structure that should make ServiceDesk Plus more attractive to both small- and medium-sized businesses (SMBs) as well as full enterprise-level users alike.
ServiceDesk Plus is a help desk software package that takes advantage of the Information Technology Infrastructure Library (ITIL) system to improve IT service management by bringing it more in line with what businesses need. Focusing on five key disciplines, ITIL offers a set of dogmas—procedures, tasks, checklists and the like—that aren't specific to one organization, but can be used across a wider body of industries to ensure that what's going on in the IT services proves useful. This allows IT organizations to not only provide better services that deal with what's needed, but also removes some of the static by getting things that only work in certain cases out of the toolbox. This helps lower costs and improve the overall level of service.
Read more @ http://network-management.tmcnet.com/topics/network-management/articles/340829-manageengine-offers-new-servicedesk-plus-pricing-step-up.htm
ServiceDesk Plus is a help desk software package that takes advantage of the Information Technology Infrastructure Library (ITIL) system to improve IT service management by bringing it more in line with what businesses need. Focusing on five key disciplines, ITIL offers a set of dogmas—procedures, tasks, checklists and the like—that aren't specific to one organization, but can be used across a wider body of industries to ensure that what's going on in the IT services proves useful. This allows IT organizations to not only provide better services that deal with what's needed, but also removes some of the static by getting things that only work in certain cases out of the toolbox. This helps lower costs and improve the overall level of service.
Read more @ http://network-management.tmcnet.com/topics/network-management/articles/340829-manageengine-offers-new-servicedesk-plus-pricing-step-up.htm
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