ServiceDesk Plus Tips and Tricks on Change Management - Best Practices Webinar

ServiceDesk Plus Tips and Tricks on Change Management -  Best Practices Webinar

Presenter: Arvind Parthiban,Technical Advisor & Marketing Manager for ManageEngine ITSM Products
Date:   Tuesday, October 1st, 2013
Time:   11:00 AM PST | 2:00 PM EDT | 11:30 PM IST
Duration:   45 Minutes

Register Now

Read More

ManageEngine Offers New ServiceDesk Plus Pricing to Step Up ITIL Adoption

Those interested in getting in on ManageEngine's (News - Alert) ServiceDesk Plus system have a whole new option, as ManageEngine announced a new pricing structure that should make ServiceDesk Plus more attractive to both small- and medium-sized businesses (SMBs) as well as full enterprise-level users alike.

ServiceDesk Plus is a help desk software package that takes advantage of the Information Technology Infrastructure Library (ITIL) system to improve IT service management by bringing it more in line with what businesses need. Focusing on five key disciplines, ITIL offers a set of dogmas—procedures, tasks, checklists and the like—that aren't specific to one organization, but can be used across a wider body of industries to ensure that what's going on in the IT services proves useful. This allows IT organizations to not only provide better services that deal with what's needed, but also removes some of the static by getting things that only work in certain cases out of the toolbox. This helps lower costs and improve the overall level of service.

Read more @ http://network-management.tmcnet.com/topics/network-management/articles/340829-manageengine-offers-new-servicedesk-plus-pricing-step-up.htm

Read More

BMI Healthcare cuts IT management costs by 70 percent

Independent healthcare provider BMI Healthcare says it has made a 70 percent saving in annual IT infrastructure management costs through a new IT management platform.
BMI Healthcare also says it has seen improved IT security, has automated its patch management and has increased visibility across its entire IT environment as a result of deploying the Desktop Central platform from ManageEngine.
BMI operates 69 hospitals and healthcare facilities throughout the UK and employs 6,000 consultants among 10,000 staff, who service over 1.25 million patient visits a year.

Read more at http://www.computerworlduk.com/news/applications/3438700/bmi-healthcare-cuts-it-management-costs-by-70-percent/

Read More

Free ITIL Calendar from ManageEngine ServiceDesk Plus

Here is an interesting funny comical calendar from ManageEngine ServiceDesk Plus. I have registered for my copy already. Register now! bitly.com/T5aSKu

From ManageEngine ServiceDesk Plus,

"We all use calendars. It could be Desk Calendars, Desktop Calendars, Wall Calendars, Magnetic Stick Calendars or even Mobile Calendars. We buy or set Calendar themes depending on our mood and interests. But how often have you come across a calendar which is based on ITIL? Here’s a not-so-serious Desk Calendar based on ITIL, which we hope brings a smile on your face. We can’t wait for you to start using the calendar, which is why we’ll ship it to you for free.All you need to do is send us your shipping details, and we’ll get the elves working. Go ahead, Check it out! And send us your feedback."

Check the link below to get the ITIL calendar for free now !

http://www.manageengine.com/products/service-desk/free-itil-calendar.html

Read More

ManageEngine To Showcase Its Wide Array Of Products At GITEX Technology Week 2012

PRLog (Press Release)

Dubai, United Arab Emirates: ManageEngine, a leading Enterprise IT management software provider, announced that it is participating in GITEX Technology Week for the sixth year. The company plans to showcase its wide range of products, make some important announcements, offer customers a sneak preview of upcoming products and meet with customers and partners at the Middle East’s largest ICT exhibition.

“ManageEngine has been at GITEX for six successful years and is still counting.  During GITEX, we look forward to meeting a lot of prospective customers as well as forging potential partnerships,”

says Nirmal Kumar Manoharan, Director - ManageEngine.

“GITEX has been a very promising platform for showcasing our products regionally as well as globally. The response that we have had over the years has been very overwhelming and we believe it would be fair to say GITEX has been a launch pad for several of our product releases / updates,” he adds.

ManageEngine delivers real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 60,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more.

Being the most looked forward to ICT event in Middle East, GITEX comes with its own benefits in leveraging the company’s brand identity and product visibility.
This year at GITEX, ManageEngine intends to showcase a comprehensive array of products to its regional visitors as well as from across the globe. “We intend to provide a sneak peek into the Release Candidate version of our Security Information and Event Management (SIEM) product and the new addition of Mobile Device Management (MDM) capability to its Systems Management product along with few other exciting new announcements,” Mr. Manoharan explains.

ManageEngine would without a doubt boast a very busy booth with enthusiastic customers and prospects who would attend technical demo by the product experts themselves and rendezvous with ManageEngine executives.

About ManageEngine:
ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

Media Contact:
Vaishnavi Sundar
ManageEngine
Vaishnavi.sundar@manageengine.com

Read More

ManageEngine Calls for Real-Time IT Management at Oracle OpenWorld

SAN FRANCISCO & PLEASANTON, Calif., Oct 02, 2012 (BUSINESS WIRE) -- --OpManager: Real-time IT performance monitoring

--Password Manager Pro: Records privileged sessions to protect against insider threats

--DeviceExpert: CMDB integration for holistic, completely consolidated NCCM

--Stop by booth #100 to see Applications Manager support for Oracle environments

Oracle OpenWorld -- ManageEngine, the real-time IT management company, today debuted key product portfolio enhancements to Oracle OpenWorld 2012 attendees. In addition to its flagship network monitoring software (NMS), OpManager, the company has upgraded its network configuration and change management (NCCM) solution, DeviceExpert, and enterprise password management software, Password Manager Pro. The moves renew the ManageEngine call for real-time IT management of business critical applications and services running in Oracle shops.

ManageEngine will showcase the latest upgrades along with Applications Manager and the rest of its integrated IT management portfolio in booth #100 at Oracle OpenWorld 2012, being held September 30-October 4, 2012, at Moscone Center in San Francisco. 

IT environments are growing more complex, requiring new tools and approaches to ensure an optimal response to enterprise needs. Without real-time responsiveness and end-to-end visibility into all aspects of the enterprise infrastructure, IT can suffer huge losses that damage a company's share and brand value. By providing Oracle shops with a real-time, single-pane-of-glass approach to IT management, real-time IT maintains an optimum end-user experience in the face of increasing complexity. 

"Oracle OpenWorld is the perfect venue for championing the real-time IT management message," said Raj Sabhlok, president of ManageEngine. "Oracle users subject their infrastructure to some of the industry's most extreme performance, security and uptime demands. And we've engineered our product set to meet those demands across the board. From applications management to network management and NCCM to traffic analytics and integrated IT management, we continue to set -- and reset -- the bar for our customers." 

ManageEngine at Oracle OpenWorld 

At Oracle OpenWorld, ManageEngine will highlight the latest enhancements to its network monitoring, NCCM and password management solutions: 

-- OpManager gains real-time performance monitoring (beta) - OpManager now includes an agent that monitors Windows services, processes and event logs of mission-critical applications such as Exchange, SQL and IIS -- all in real time. In turn, any fault or performance issue immediately raises an alarm in OpManager to help identify IT issues the moment they arise and troubleshoot as soon as possible. OpManager is the first enterprise network monitoring product outside of HP, IBM and CA software to offer per-second monitoring. Agents for Linux and Mac will be added later. 

-- DeviceExpert facilitates integration with CMDB for completely consolidated NCCM - New REST APIs enable third-party software to directly integrate with DeviceExpert and add, access and extract data. Moreover, the APIs facilitate DeviceExpert integration with an enterprise Configuration Management Database (CMDB), so users can leverage network monitoring, configuration management, and change control in complete alignment with the enterprise CMDB, keeping it up to date with respect to device configurations and resulting in better management of network assets. This functionality is also extended to the OpManager NCCM plug-in, which helps IT teams accelerate fault remediation through workflow-driven network automation. 

-- Password Manager Pro adds privileged session recording (beta) - Privileged sessions launched from Password Manager Pro can now be video recorded, archived and played back to support forensic audits. By monitoring all actions performed by privileged accounts during privileged sessions, enterprises can counter threats to information security that arise from outside as well as inside the corporate firewall. The new feature reinforces the software's existing internal control capabilities and its ability to secure, manage and monitor all activities associated with the entire lifecycle of privileged passwords, including those of Oracle DB servers, in fully automated fashion.

In addition, ManageEngine will demonstrate the rest of its real-time IT management portfolio at the show, including: 

-- Applications Manager is application performance monitoring software that helps businesses ensure high availability and performance for their business applications by ensuring servers and applications have high uptime. It comes with out-of-the-box support for 50+ application servers, servers, databases and transactions spanning physical, virtual and cloud infrastructures. For Oracle users, Applications Manager supports monitoring of Oracle E-Business Suite, Oracle WebLogic and Oracle Application Server, Oracle and MySQL databases and Oracle JRockit JVM. 

-- NetFlow Analyzer is a powerful traffic analytics, bandwidth monitoring and network forensics tool offering capabilities such as IP SLA reporting, QoS reporting, Medianet reporting, WAAS reporting, IPv6 support and more. It has also passed the interoperability verification testing for IP SLA, WAAS, NetFlow and Medianet monitoring and is certified 'Cisco Compatible.' 

-- IT360 provides a dashboard that delivers a 360-degree view across IT to proactively monitor performance. It is designed to monitor and manage IT infrastructures for medium and large enterprises, and it adds a business context to monitoring IT resources to help the various stakeholders understand the impact of downtimes on the business. IT360 comprises network performance, server and application performance, database performance, and end-user experience management for IT operations and an ITIL helpdesk for IT service management, all in one product. In addition to direct use by enterprises, IT360 is also available for MSPs who offer IT management-as-a-service. 

Pricing and Availability 

Real-time performance monitoring is available immediately in the beta release of OpManager. Network automation is available immediately in the beta release of the latest NCM plug-in for OpManager. Users can download the beta version via the OpManager beta program. OpManager Enterprise Edition prices start at $16,495 for 500 devices. The NCM plug-in starts at $795 for 10 devices. Download OpManager at http://www.manageengine.com/network-monitoring/download.html . 

REST APIs are available immediately in DeviceExpert 5.8 with prices starting at $795. DeviceExpert is available for download at http://www.manageengine.com/products/device-expert/download.html . A fully functional, 30-day trial version is also available for download. 

Privileged session recording is available immediately in the beta release of Password Manager Pro 6.7. In addition to a Free Edition and a fully functional, free 30-day evaluation edition, Password Manager Pro is available in paid editions with prices starting at $495 per year. All editions can be downloaded at http://www.manageengine.com/products/passwordmanagerpro/download.html .

For more information on ManageEngine, please visit http://www.manageengine.com ; follow the company blog at http://blogs.manageengine.com , on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine. 

Related ManageEngine News 

-- ManageEngine Monitors Windows Azure with Applications Manager; http://ow.ly/dwiGV

-- ManageEngine Brings VMware vCenter, Desktop Management Features to IT360; http://ow.ly/d1PJd

-- IT Customers Weather "Summer of Hackers" Protected by ManageEngine Password Manager Pro; http://ow.ly/d7F7o

-- ManageEngine Ships OpManager 9.2 Network Monitoring Platform; http://ow.ly/c97iJ

-- ManageEngine Joins the Cisco Developer Network as a Registered Developer and Completes Cisco Interoperability Verification Testing; http://ow.ly/aUqwN

-- ManageEngine Adds Device End-of-Life Management to DeviceExpert; http://ow.ly/8vznN

About ManageEngine OpManager 

ManageEngine OpManager is complete, end-to-end network monitoring software that offers customizable dashboards and advanced fault and performance management functionality across critical IT resources such as routers, WAN links, switches, firewalls, VoIP call paths, physical servers, virtual servers, domain controllers and other IT infrastructure devices. For more information on ManageEngine OpManager, please visit http://www.manageengine.com/opmanager . 

About ManageEngine DeviceExpert 

ManageEngine DeviceExpert is a web-based, multi-vendor Network Configuration and Change Management (NCCM) solution for switches, routers, firewalls and other network devices. Trusted by thousands of network administrators around the world, DeviceExpert helps automate and take total control of the entire lifecycle of device configuration management. For more information on DeviceExpert, please visit http://www.manageengine.com/products/device-expert . 

About ManageEngine Password Manager Pro 

Password Manager Pro is a secure vault for storing and managing shared sensitive information such as passwords, documents and digital identities of enterprises. The benefits of deploying Password Manager Pro include eliminating password fatigue and security lapses by deploying a secure, centralized vault for password storage and access; improving IT productivity many times by automating frequent password changes required in critical systems; providing preventive and detective security controls through approval workflows and real-time alerts on password access; and meeting security audits and regulatory compliance such as SOX, HIPAA and PCI. For more information on Password Manager Pro, visit http://www.manageengine.com/products/passwordmanagerpro/ . 

About ManageEngine 

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization's need for real-time services and support. Worldwide, more than 60,000 established and emerging enterprises -- including more than 60 percent of the Fortune 500 -- rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/ ; follow the company blog at http://blogs.manageengine.com/ , on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine. 

ManageEngine is a trademark of Zoho Corp. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: ManageEngine, real-time IT, Zoho, OpManager, DeviceExpert, Password Manager Pro, Applications Manager, NetFlow Analyzer, IT360, Oracle OpenWorld, password management, network monitoring, NCCM, network configuration and change management, device configuration management, integrated IT management, traffic analytics, network forensics, cloud monitoring, virtualization, cloud, IT management, business service management, application performance monitoring, user experience monitoring, network management, server management

 SOURCE: ManageEngine

Read More

ManageEngine Helps Businesses Remotely Manage iOS 6 Mobile Apps on Employee iPads

ManageEngine, the real-time IT management company, today announced new support for remote mobile application management in the latest release of Desktop Central, its server and desktop management software.

Desktop Central has been enhanced with mobile device management capabilities, which include support for Apple iOS 6, in addition to new management features allowing the management of Microsoft Windows 8 and Windows Server 2012.

Read more @ http://www.itwire.com/sponsored-announcements/56808-manageengine-helps-businesses-remotely-manage-ios-6-mobile-apps-on-employee-ipads

Read More

Guest Blogging, Become a Guest Blogger with ManageEngine and get Rewarded

Here is a guest blogging opportunity for you from ManageEngine, The Real-Time IT Management Company.


Be a guest blogger and get rewarded from ManageEngine.

Register here - http://www.manageengine.com/products/service-desk/guest-blogging.html

Read More

5 W’s to Better Customer Service Communication

Communication one of the fundamental principles in getting great customer service right. We want to communicate with customers and we want to develop lasting, loyal customer relationships. The trouble often times comes in understanding the strategy behind customer service communication.

 

Read more at http://www.business2community.com/customer-experience/5-ws-to-better-customer-service-communication-0275585#ebPbGYCwsPspdfRe.99

Read More

LANDesk survey reveals just 20% of IT service desks can adequately manage all mobile devices used by employees for work

LONDON - September 3, 2012 - New research by LANDesk Software reveals that while employee use of smart mobile devices such as smartphones and tablets for work is widespread, only half of IT service desk managers can manage the use of company owned devices, and this falls to around 20% when personal devices are considered.

The research, which surveyed 200 IT professionals in the UK between May and July 2012, found that 80% of companies issue smart devices to employees and 60% are aware that personal devices access the company network.


When it comes to ability to manage such devices, 47% are able to tell what company-owned devices connect to their network and a similar number have a strategy or policy governing their use. When personal devices are also considered the ability to see them on the network remains relatively high at 43% but only 23% have a strategy or policy governing their use.

Read more @ http://www.realwire.com/releases/LANDesk-survey-reveals-just-20-of-IT-service-desks-can-adequately-manage-all-mobile-devices-used-by-employees-for-work

Read More

ManageEngine for Best SIEM Appliance

When did you first hear about the SC Awards and what prompted you to be a part of the big event?
We have been hearing about the SC Awards for the last four to five years. SC Awards is one of a kind event which provides a level playing field for IT security products, companies and professionals to compete with the best of the best in global IT security.


What's a key benefit for entering your company in the SC Awards?
The SC Awards provide us with an opportunity to present our company, ManageEngine, and specifically our SIEM product, EventLog Analyzer, to a very focused audience of IT security professionals. We're also able to compete with the best in the industry, gain recognition and possibly win the coveted "Best Security Information/Event Management (SIEM) Appliance" award this year.

Read more @ http://www.scmagazine.com/manageengine-for-best-siem-appliance/article/256965/

Read More

IT Customers Weather “Summer of Hackers” Protected by ManageEngine Password Manager Pro

• Password Manager Pro secures physical, virtual, cloud assets for 2,000+ customers
• Password Manager Pro now manages privileged passwords for VMware vSphere^®
• Download fully functional, free 30-day evaluation edition at http://ow.ly/9xwpb

VMworld US 2012

 

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced that its enterprise password management software, Password Manager Pro, is securely storing and managing passwords for more than 2,000 customers and improving the overall security and security-related productivity as well as protecting privileged identities.

“Passwords are the keys to the kingdom, and it’s our job to secure it against all threats, including criminal hacks”

Out-of-the-box support for managing privileged passwords of VMware vSphere^® now helps organizations rapidly deploy an enterprise-grade password management solution and take control of their data center security. ManageEngine will be demonstrating Password Manager Pro and its IT management suite in booth 2340 at VMworld^® 2012 in San Francisco from August 26-30.

Multiple, high-profile security breaches have turned the past few months into the “Summer of Hackers,” exposing privileged information in millions of user accounts. Weak passwords and password management contribute to the problem by making it easier for hackers to access password-protected assets. In response, more companies are turning to password management software, automating extreme security without imposing extreme hardship on users who would otherwise have to memorize or manually manage their passwords.

“Passwords are the keys to the kingdom, and it’s our job to secure it against all threats, including criminal hacks,” says Rajesh Ganesan, director of product management at ManageEngine. “The best passwords are dynamic and hard to remember. But they’re also impossible for IT team members to work with, which can slow down service delivery to end users. Password Manager Pro delivers an automated solution for both permanent and temporary use and makes it easy for IT to implement industrial strength passwords.”

According to the director of R&D at a major ManageEngine Password Manager Pro customer site, “The IT environment at our R&D facility includes hundreds of physical devices, virtual machines and virtual applications — each with its own 16-digit password. Our immediate requirement was to consolidate and secure all the administrative passwords in a centralized vault and establish access controls. Tracking ‘who’ has access and determining ‘when’ passwords are accessed were equally important to ensure accountability for access and actions. We set it up and deployed in our production environment in just two hours.”

Password Manager Pro in VM Environments
 
At many customer sites, physical devices and VMs are accessed and controlled by administrative accounts that grant unlimited privilege. However, most find the manual approach to storing, accessing and managing administrative passwords not only cumbersome and time-consuming, but also highly insecure. Though automation using a software solution is compelling for this problem, ease-of-use is critical for user adoption as adding intrusive controls to system access could adversely affect overall productivity.

Password Manager Pro brings an end to the convoluted manual password management practices. All the passwords of a company’s devices — including VMs, applications, storage devices, and service processes at the management stack level — are maintained in Password Manager Pro. Whenever passwords are required, administrators simply log in to Password Manager Pro to get secure access to the required passwords through a simple, intuitive web-interface.

For more information on Password Manager Pro, visit http://www.manageengine.com/passwordmanagerpro/. For more information on ManageEngine, please visit http://www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

About ManageEngine Password Manager Pro
 
Password Manager Pro is a secure vault for storing and managing shared sensitive information such as passwords, documents and digital identities of enterprises. The benefits of deploying Password Manager Pro include eliminating password fatigue and security lapses by deploying a secure, centralized vault for password storage and access; improving IT productivity many times by automating frequent password changes required in critical systems; providing preventive and detective security controls through approval workflows and real-time alerts on password access; and meeting security audits and regulatory compliance such as SOX, HIPAA and PCI. For more information on Password Manager Pro, visit http://www.manageengine.com/passwordmanagerpro/.

About ManageEngine
 
ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 60,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

VMware, vSphere and VMworld are registered trademarks and/or trademarks of VMware, Inc. in the United States and/or other jurisdictions. ManageEngine is a trademark of Zoho Corp. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: ManageEngine, real-time IT, Zoho, Password Manager Pro, VMware, VMworld, vSphere, VM, virtualization, password management, Summer of Hackers, network monitoring, integrated IT management, cloud monitoring, cloud, IT management, business service management, application performance monitoring, user experience monitoring, network management, server management

Contacts

TECHMarket Communications
Dottie O’Rourke, 650-344-1260
ManageEngine@TECHMarket.com

Read More

ManageEngine ServiceDesk Plus Launches Project Management Beta

New ServiceDesk Plus features: project milestones and tasks integration, task planning management, effort estimation, Gantt view, and cost calculations

--Meet ManageEngine at LEADit 2012 in booth #S5 

ManageEngine, the real-time IT management company, today announced the beta version of its Project Management module for the company's ITIL-ready help desk software, ServiceDesk Plus. Available immediately, the Project Management beta module is designed for different teams and experts to collaborate in managing help desk projects of any size. With the ability to split a project into different milestones -- and milestones into numerous tasks -- ITSM team members can manage and track tasks from start to finish. 

ManageEngine made today's announcement at LEADit 2012, the 15th Annual National Conference of itSMF Australia, running August 20-22 at the Gold Coast Convention Centre in Queensland. A silver sponsor of the show, ManageEngine will be demonstrating ServiceDesk Plus and the Project Management beta module in booth number S5. 

Read more @ http://www.marketwatch.com/story/manageengine-servicedesk-plus-launches-project-management-beta-2012-08-21

Read More

ManageEngine ServiceDesk Plus Launches Project Management Beta

ManageEngine, the real-time IT management company, today announced the beta version of its Project Management module for the company’s ITIL-ready help desk software, ServiceDesk Plus. Available immediately, the Project Management beta module is designed for different teams and experts to collaborate in managing help desk projects of any size. With the ability to split a project into different milestones — and milestones into numerous tasks — ITSM team members can manage and track tasks from start to finish.

 

ManageEngine made today’s announcement at LEADit 2012, the 15^th Annual National Conference of itSMF Australia, running August 20-22 at the Gold Coast Convention Centre in Queensland. A silver sponsor of the show, ManageEngine will be demonstrating ServiceDesk Plus and the Project Management beta module in booth number S5.

 

Making Large Projects in IT Departments Manageable

 

IT companies today face significant challenges in supporting operational processes and service management as individual, isolated activities. As an IT department scales up, it needs an integrated tool to manage large projects and implementations. Otherwise, individual projects may become silos of activity that inadvertently change configuration items and adversely impact related, critical applications or services.

 

“The need of the hour is the convergence of service desk and project management for large projects in IT organizations,” said Uma Shankar, director of product management at ManageEngine. “The Project Management module in ServiceDesk Plus breaks down the project and service silos. Now, ServiceDesk Plus provides IT organizations with an integrated solution that gives them provisioning access to resources, which fosters the frictionless delivery of IT services.”

 

The Project Management module in ServiceDesk Plus serves as the implementation tool to carry out IT changes identified in the application’s Change Management module. The Project Management module helps administrators and project managers create milestones and tasks on new projects and assign resources based on the requirements and availability.

 

The Project Management module can perform feasibility checks by cost estimation and resource management. In addition, the module tracks all the changes made and tasks completed through the help of a Gantt chart and Calendar View, and it documents the projects implemented in IT.

The advantages of service desk and project management fusion are highlighted in the recent webinar, “The Convergence of the Service Desk and the Project Management Office.” Featuring Charles Betz, research director of IT Portfolio Management at Enterprise Management Associates, and hosted by ManageEngine, the webinar shares insights, use cases and best practices for combining these two functions. A replay of the webinar is available at http://ow.ly/d2Gmg.

 

Pricing and Availability

 

The beta version of the ServiceDesk Plus Project Management module is available immediately, free of charge, for customers of ServiceDesk Plus Enterprise Edition. The production version of the Project Management module will be generally available later this year and will also be free for ServiceDesk Plus Enterprise Edition customers.

 

For more information on ManageEngine ServiceDesk Plus, please visit www.manageengine.com/servicedeskplus. For more information on ManageEngine, please visit http://www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

 

Related ManageEngine Resources

• ManageEngine ServiceDesk Plus Beta: http://beta.servicedeskplus.com/

• Webinar replay, “The Convergence of the Service Desk and the Project Management Office”: http://ow.ly/d2Gmg

Related ManageEngine News

• ManageEngine Challenges IT to Rethink CMDB; http://ow.ly/atubA

• ManageEngine Adds Configuration Management to ServiceDesk Plus; http://ow.ly/a86dk

• ManageEngine Integrates Desktop Central and ServiceDesk Plus; http://ow.ly/7Sd4X

Article source – Business Wire, all right reserved. Copyright 2012
Trademarks, logos, pictures and other items may be copyright of firms mentioned in this article.

Read More

ManageEngine Celebrates SysAdmin Day 2012 with SuperAdmin Contest

PLEASANTON, Calif.--(BUSINESS WIRE)--
In honor of the 13^th annual System Administrator Appreciation Day — Friday, July 27, 2012 — ManageEngine, the real-time IT management company, invites everyone to gift their SysAdmins with a well-earned ‘thanks’ and the chance to win some awesome prizes, like a Nexus 7, skydiving trip, gaming room and much more. Visit http://sysadminday.manageengine.com/ now to enter.


Remember your first day on the job when you found your workspace waiting for you? Laptops and Internet cables connected, IP phone ready, email address configured and software installed. Or, remember the time when your hard drive crashed right before lunchtime? It likely never crossed your mind that your SysAdmin skipped his lunch to fix it. And if you’re like most people, you probably forgot to thank him. Now is your chance.

SysAdmins are the superheroes that work behind the scenes, just so you can do your job. ManageEngine’s “Time to Say Thank You” contest lets employees nominate their favorite SysAdmins. To enter, just submit their name — or add a story and picture to boost their chance of winning. If your SysAdmin gets the most votes, you win a prize too — a $100 gift card!

Read more @ http://finance.yahoo.com/news/manageengine-celebrates-sysadmin-day-2012-160400834.html

Read More

ManageEngine Applications Manager Gains Ruby on Rails Support

ManageEngine, the real-time IT management company, today announced the immediate availability of Ruby on Rails support in its performance monitoring software package, Applications Manager. The move lets Applications Manager monitor applications running on Ruby on Rails environments as well as measure user satisfaction of critical web applications, capture transaction traces and view performance metrics of Ruby components.


Today, many startup companies use Ruby on Rails, aka Rails, because it helps them develop applications easily and quickly. The IT operations teams of these organizations require an affordable monitoring solution that not only helps them perform in-depth transaction monitoring of Rails and SaaS apps, but also view performance metrics across the stack.

Read more @ http://www.istockanalyst.com/business/news/5956815/manageengine-applications-manager-gains-ruby-on-rails-support

Read More

ManageEngine Ships Private Social Network Exclusively for IT

ManageEngine, the real-time IT management company, today announced the general availability of ITPulse, the industry’s first private social network built exclusively for IT teams. ITPulse engages and socializes IT teams by establishing a one-stop, cascading wall for real-time display of IT infrastructure health and collaboration in a secure and fun environment.


Today’s lean IT model forces IT teams to make decisions on the fly, forcing them to ditch the traditional email-based communication systems and adopt instant collaboration tools such as Facebook-type social networks. However, concerns about data security make IT reluctant to adopt social networks for official communication.

To meet the unique communication needs of IT, ITPulse includes a Facebook-like wall for having discussions and sharing articles and videos in a private and restricted domain. Only users within the domain can access the wall, and the data shared are not leaked to the outside world.

Read more @ http://ajax.sys-con.com/node/2314902

Read More

Dell Acquired Quest Software - Funny Pic From ManageEngine

In regards with acquisition of quest software by dell, ManageEngine has added an funny pic in their facebook page. It is shown as below..

Follow ManageEngine at facebook to know more. Keep informed !

Read More

ManageEngine Soups Up ServiceDesk Plus-MSP with Service Catalog

ManageEngine, the real-time IT management company, today announced it has added Service Catalog to ServiceDesk Plus-MSP, its complete help desk for managed service providers (MSPs). The new feature helps MSPs streamline their service delivery and improve operational efficiency. To further improve life for MSPs, ServiceDesk Plus-MSP also gains agent-based scanning, technician auto assign, and integration with Desktop Central-MSP.

A demonstration of ServiceDesk Plus-MSP is available at http://demo.servicedeskplusmsp.com . A free trial version of the help desk is available at http://www.manageengine.com/products/service-desk-msp/download.html .

Know more @ http://www.marketwatch.com/story/manageengine-soups-up-servicedesk-plus-msp-with-service-catalog-2012-07-03

Read More

ManageEngine Flash Mob at HDI 2012, Orlando

Nowadays, a website which attracted most of my attention is ithelpdesksoftware.com which is basically a help desk software review website. It made my help desk research and analysis by proving us with the fxf listing and review of popular help desk softwares.

Recently, ithelpdesksoftware.com released an exciting flash mob video by ManageEngine at HDI 2012, orlando.

Have a look at it now  www.ithelpdesksoftware.com/blogs/manageengine-flash-mob-hdi-2012-orlando.html

Take care....

Read More