Quest Software Debuts Foglight for Windows Azure Applications

Building on its 20-year heritage as an industry leader in application performance monitoring, Quest Software today introduced Foglight® for Windows Azure Applications, an application performance monitoring (APM) solution available via software-as-a-service (SaaS). Available immediately as a beta, the newest addition to the industry-leading Foglight APM portfolio enables IT administrators to monitor performance and understand what end users are experiencing with Windows Azure-based applications.

Read more @ http://www.ithelpdesksoftware.com/blogs/quest-software-debuts-foglight-windows-azure-applications.html

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Five ways that social media can benefit IT

I talk to a lot of IT pros that still believe that social media is all about people taking pictures of their food.  Although there is still some of that going around, the reality is that social media, when used appropriately, can have positive benefits for all facets of IT.  In this article, I’ll talk about five ways that social media can be a positive force.


This article focuses on IT as a consumer of social media services, not as a driver in the organization.  Frankly, I’m pretty much focused on Twitter here, too.  For me, Twitter has become an invaluable tool.

Read more @ http://m.techrepublic.com/blog/tech-manager/five-ways-that-social-media-can-benefit-it/7930

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ITIL Infographics

 

Image originally posted on ITIL Infographics, ServiceDesk Plus Blog

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The Spiceworks Barometer Report

An infographic that was created to showcase the trends in Cloud Services among SMB IT Pros.

Browse more Technology infographics.

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Spiceworks 6 Helps IT Professionals Share What They Know and Discover What They Don't

AUSTIN, TX--(Marketwire - Jul 23, 2012) - Spiceworks™, Inc. today released the latest version of its free social network and IT management software for small and mid-sized businesses (SMBs). Spiceworks 6 introduces innovative new features, including automated cloud services discovery, an optional remote device agent, and a new social IT knowledge base. The new version will help more than 2 million Spiceworks users better collaborate and simplify everything IT.


"The Spiceworks social knowledge base includes community-driven, 'how to' information that's invaluable for a company with a small IT staff like mine," said Elgin Reigner, senior analyst at AR Logix. "The ability to search, share, edit and tag information makes it easier to develop our own knowledge base from scratch. I can create custom articles that apply to my environment and set privacy controls to keep information private or share with my team."

Spiceworks 6 is designed to help IT professionals discover what's happening in their environment and share their collective knowledge in a more social way. Additional features include:

Read more  @ http://www.marketwire.com/press-release/spiceworks-6-helps-it-professionals-share-what-they-know-and-discover-what-they-dont-1682559.htm

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SolarWinds Transforms Network Management Market With Unexpected Simplicity

AUSTIN, TX — (Marketwire) — 08/01/12 — SolarWinds® Inc. (NYSE: SWI), a leading provider of powerful and affordable IT management software, today reinforced its commitment to redefining the network management market by releasing new versions of three powerful, affordable and easy-to-use products that address the evolving, complex needs of IT professionals.


 
Networks, an IT Pro’s Foundation 
 
Once relatively simple to troubleshoot, the network has evolved from a static, physical, manually configured infrastructure to one that is dynamic, virtual and automated. This evolution has shifted the way IT pros tackle their environments, and the need for affordable and easy-to-use network management software has never been greater.

Read more @ http://www.nearshorejournal.com/2012/08/solarwinds-transforms-network-management-market-with-unexpected-simplicity/

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Freshdesk Sweetens its Customer Support With SugarCRM and Salesforce Integrations

Walnut, CA (PRWEB) August 01, 2012

Today Freshdesk, the growing online help desk software, announces two more ways for brands to engage with their customers, using tools and platforms they already are familiar with. Freshdesk is integrating with Salesforce and SugarCRM, giving sales and support teams the ability to seamlessly collaborate, manage and interact with all of their customers.


When a customer submits a support query, support agents are able to see which sales person closed the deal and who is currently working with them, giving support teams more information to prioritize issues and determine the amount of attention needed for each request. Furthermore, sales managers can see if their customers are already in the process of receiving customer support, or have support questions before picking up the phone to follow up on a lead.

Read more: http://www.digitaljournal.com/pr/820869#ixzz22N2Cqukm

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