Zendesk Launches New Mobile Customer Portal Enabling Businesses to Offer Improved Self-Support Anytime, Anywhere for their Customers

SAN FRANCISCO, Aug. 28, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based customer service software provider, today unveiled the new mobile customer portal, offering faster, enhanced access to an organization's help center across any mobile device, including iPhone, Android, BlackBerry, and Windows Phone.


With more than 87% of the world's population using mobile devices, a major shift in how people are logging onto the Internet is underway. The majority of adults are using smartphones more than any other devices to access the web. Responding to this trend, Zendesk's new mobile customer portal has, overnight, enabled its more than 20,000 customers to extend their current web-based help centers to the mobile web.

Read more @ http://finance.yahoo.com/news/zendesk-launches-mobile-customer-portal-160200566.html

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Cherwell Ranked top in Gartner Magic Quadrant

 Cherwell Software, one of the fastest-growing IT Service management software providers, today announced that Cherwell Service Management has been positioned by Gartner, Inc. in the “niche players” quadrant of the IT Service Support Management Tools Magic Quadrant report. Cherwell is just five years from its inaugural software release.



Read more @ http://www.revelationdata.co.za/cherwell-ranked-top-by-gartner/

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5 reasons to NOT choose a hosted help desk solution…

You’ve probably figured it out already – customer support is the next game changer in your business. Which means you either already have a help desk solution (that you love or hate), or are looking for one right now. And that opens up another Pandora’s box of questions: should you download, install and maintain your on-premise help desk software on your own turf, or should you trust a solution hosted on the cloud?


We’ve spoken quite a bit about why a hosted help desk software makes a lot of sense for most businesses. But to be fair, there are some arguments to go with an on-premise solution too, so we thought we’d cover the 5 biggest reasons to not choose a hosted help desk software:

Read more @ http://blog.freshdesk.com/5-reasons-to-not-choose-a-hosted-help-desk-solution

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BMC Signs Colorado Library System

Houston-based BMC Software's latest customer is a library system in Colorado, the firm said this week. BMC said that the Douglas County Library System, halfway between Denver and Colorado Springs, is using the firm's Track-It! IT service management software for its operations. Financial impact of the win were not disclosed. BMC's software is being used for help desk management.

Read more @ http://www.texastechpulse.com/bmc_signs_colorado_library_system/s-0044781.html

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ManageEngine for Best SIEM Appliance

When did you first hear about the SC Awards and what prompted you to be a part of the big event?
We have been hearing about the SC Awards for the last four to five years. SC Awards is one of a kind event which provides a level playing field for IT security products, companies and professionals to compete with the best of the best in global IT security.


What's a key benefit for entering your company in the SC Awards?
The SC Awards provide us with an opportunity to present our company, ManageEngine, and specifically our SIEM product, EventLog Analyzer, to a very focused audience of IT security professionals. We're also able to compete with the best in the industry, gain recognition and possibly win the coveted "Best Security Information/Event Management (SIEM) Appliance" award this year.

Read more @ http://www.scmagazine.com/manageengine-for-best-siem-appliance/article/256965/

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Contests and Prizes from SolarWinds

Who doesn’t like to win things?  Not many people I would imagine.  Here is your chance at prizes and fame on the Internet (well ok, possibly prizes…).


To compete for prizes, you need to demo SolarWinds latest NPM release and answer a few questions about the product over the course of the contest. Click here to sign up for daily contest reminders, so you don’t forget to play.  Remember, if you don’t play, you cannot win.

Read more @ http://techhelp.cybercreations.net/2012/08/28/contests-and-prizes-from-solarwinds/

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SolarWinds Launches SolarWinds Firewall Security Manager

SolarWinds, a provider of IT management software, has announced the launch of SolarWinds Firewall Security Manager (FSM), which adds easy to use, multi-vendor firewall management to its growing portfolio of IT Management products.


Highlights of SolarWinds FSM software include:

Read more @ http://www.complianceweek.com/solarwinds-launches-solarwinds-firewall-security-manager/article/256870/

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