Kaseya Improves IT Administration and Management for Retailers Allowing End-Users to Focus on Value Added Activities Devlyx to Remotely Monitor and Manage IT Systems of Retail End-Users

LAUSANNE, SWITZERLAND -- (Marketwire) -- 09/10/12 -- Kaseya®, today has announced that Devlyx, the leading software provider of retail technology solutions, is using Kaseya's IT management platform to manage more than 7,000 point-of-sale systems. With Kaseya's highly integrated approach to IT systems management, Devlyx can offer its customers improved IT service and ensure that end users have constant access to functional point-of-sale terminals.

Previously, Devlyx had struggled with performance issues with the checkout process that had a direct negative impact on customer satisfaction, and ultimately on retailers' bottom lines. Devlyx selected Kaseya's retail solution in order to efficiently and remotely manage the IT and communication infrastructures of its retail end-users, as well as oversee a wide range of necessary IT administrative tasks. Devlyx uses Kaseya's audit and inventory, remote access, patch management, monitoring, software deployment and reporting modules to carry out a wide range of tasks, from updating security, to implementing upgrades and patches, or installing new software versions across all active retail devices.

With the retailers' dependence on rapidly growing technology, Devlyx was not able to successfully manage retailers' IT infrastructures using its reactive approach and tools. Since implementing Kaseya's solutions, Devlyx no longer has to wait for customers to call technical support when they have IT difficulties. By proactively undertaking management on every single device on a consistent basis, the vast majority of ad-hoc support calls are now avoided.

"Our customers are retailers, not IT specialists," said Claude Esquirol, technical director at Devlyx. "Their job is to sell, and our job is to guarantee that the technology they use and their point-of-sale terminals are performing exactly as they should. By using Kaseya's solutions, we're able to monitor in real time to see if there are any incidents or risks that might limit our customers' selling capabilities. This has resulted in us offering improved service. Kaseya also allows our team to efficiently manage the IT equipment of our customers without hindering their day-to-day retail activities."

Devlyx brought in Kaseya two years ago, and the two companies are continuing to collaborate to customize the retail version of the software in order to further improve service to the retailer end-users.

"By working with Kaseya to remotely manage the IT setup of its customers and automate tasks, Devlyx has enabled retailers to focus on value-added activities rather than getting bogged down with IT administration," said Koby Amedume, EMEA marketing director at Kaseya. "It's exciting to be working with Devlyx to tailor solutions to meet the changing IT requirements of retailers of all sizes."

About Devlyx:

Devlyx is a leading software provider for sales, collection and management in the retail sector. Its 6,500 customers are mostly made up of news agents and bookshops, as well as a number of customers who focus on mass distribution. Devlyx has around thirty employees based at its headquarters in the south of France, and the company works with retail customers all over the country. www.devlyx.com : www.devlyx.com/


Interact with Kaseya on the Blog, Twitter, Facebook, LinkedIn and YouTube.
Blog ( http://blog.kaseya.com : blog.kaseya.com/ )
Twitter ( http://twitter.com/KaseyaCorp : twitter.com/KaseyaCorp )
Facebook ( http://www.facebook.com/KaseyaFan : www.facebook.com/KaseyaFan )
LinkedIn ( http://www.linkedin.com/company/kaseya : www.linkedin.com/company/kaseya )
YouTube ( http://www.youtube.com/user/kaseyacorp : www.youtube.com/user/kaseyacorp )

About Kaseya

Kaseya is the leading global provider of IT Systems Management software. Kaseya solutions empower everyone -- from individual consumers to large corporations and IT service providers -- to proactively manage and control IT assets remotely, easily and efficiently from one integrated Web-based platform. Kaseya solutions are trusted by IT service providers, and in a wide variety of industries, including: banking, consumer packaged goods, education, financial services, government, healthcare, military, real estate, retail and transportation. The company is privately held with over 32 offices in 20 countries. To learn more, please visit http://www.kaseya.com : www.kaseya.com/

Kaseya; the Kaseya k-bug logo; are among the trademarks or registered trademarks owned by or licensed to Kaseya International Limited and/or its affiliates. Other trademarks are the property of their respective owners.

Embedded Video Available : www2.marketwire.com/mw/release_html_b1?release_id=928228

Embedded Video Available: www2.marketwire.com/mw/frame_mw?attachid=2087212 : www2.marketwire.com/mw/frame_mw?attachid=2087212


Media Contacts:
Heather C. Lowles
(415) 694-5718
Email Contact : www2.marketwire.com/mw/emailprcntct?id=45A9C1366A84E12B

The Kaseya Team
Johnson King
+44 (0) 20 7401 7968
Email Contact : www2.marketwire.com/mw/emailprcntct?id=B21B0ED02C09F36F
 

Read More

Some Benefits of Integrating Helpdesk Software at Website

Having a good help desk software(iKode Helpdesk X) package is also good management practice for the feedback it provides into areas where there is scope for improvement.

Regular problems can be dealt with by a knowledge base. Improved efficiency and information sharing, for your customer service representatives.


100% web base helpdesk enhances the communication between your company and your customers all over the world.

Easy language translation. (English, German, Bulgarian, French, Hungary, Portuguese, Greek and Chinese included.)

Read more @ http://www.werockyourweb.com/forums/some-benefits-of-integrating-helpdesk-software-at-website

Read More

Help Desk Software and Its Advantages

Help Desk Software has now become one of the most popular software among companies in all over the world. This software is extensively used by small or big organizations because of its beneficial features. Ability to control or access one’s PC from anywhere of the world via the Internet is the most useful tool. The accessibility and flexibility features provided by this software have become even promising with the affordability and performance of high speed internet nowadays.

Read more @ http://charlymilsont.tumblr.com/post/30601534544/help-desk-software-and-its-advantages

Read More

No Need to Look any Further, Mid-Market Service Desk Software Will Have it All

Appetite for all-in-one mid-market solutions will increase as organizations begin to adopt formalized IT Service Management (ITSM) practices, according to Info-Tech Research Group. A Mid-Market Service Desk Vendor Landscape report, published by Info-Tech Research Group, ranked Hornbill as the Champion while the market races to include a variety of embedded features, eliminating the need for other programs.


“The advantage of the service desk industry in the mid-market is that these programs include features like built-in Remote Desktop and Asset Discovery tools that are adequate for the complexity of mid-sized organizations,” said Mandi Fink, Research Analyst for Info-Tech Research Group. “Inclusion of these features suggests the market is moving towards seamlessly integrated systems that can serve the needs of smaller organizations, which in our eyes, is an improvement.”

Read more @ http://www.prweb.com/releases/prweb2012/8/prweb9838775.htm

Read More

Carilion Clinic Achieves 100 Percent Server Monitoring Coverage With SolarWinds Server and Application Management Software

AUSTIN, TX–(Marketwire – Sep 5, 2012) – SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today that Carilion Clinic, a non-profit healthcare organization serving nearly one million people throughout Virginia, has achieved complete server coverage and efficiency using SolarWinds Server & Application Monitor (SAM) software. The full case study is available on the SolarWinds website.


The Carilion Clinic had previously used Microsoft System Center Operations Manager (SCOM) to manage their X-86 server environment, but was never able to achieve complete monitoring coverage for their entire server infrastructure — even with the assistance of Microsoft Professional consulting services. Carilion Clinic found that the SCOM agents often failed and clouded critical information in the Windows event log.

“In the past we used products from NetIQ, Tivoli, Microsoft SCOM, and even an in-house solution,” said Jed Krisch, manager of technical services at the Carilion Clinic. “With SCOM, our most recent choice, something that should be simple, like alerting us when a server is down or a disk is full, was buried or lost because the product wasn’t communicating with all of the servers, agents were down, or notification had failed. Managing the system was taking more time than managing the servers.”
According to Krisch, that was just the beginning. SolarWinds SAM also uses four times less hardware than SCOM and costs less in terms of software and hardware. Carilion Clinic downloaded SolarWinds’ free trial of SAM and 48 hours later made the decision to replace SCOM. Within days, Krisch achieved 100 percent coverage of Carilion Clinic’s server environment, and then went on to install application templates to monitor applications like Microsoft Exchange and Active Directory, Blackberry Enterprise, and Citrix.

“It was easy and intuitive to build customized application monitors,” Krisch said. “This would take days to set up with SCOM. It took a few clicks to set up with SolarWinds. We were spending way too much time managing the management system. Now we spend time performing deployments, upgrades, and the things we need to do and are held accountable for doing. Through these products, I truly can sleep at night because I know 100 percent of our assets are covered, and if there is a problem, I am confident the tool will let me know about it.”

Immediately after installing SolarWinds SAM, Carilion Clinic was able to achieve hardware monitoring for their HP servers, which they were previously doing with HP Systems Insight Manager, from a single pane of glass.

“SAM truly has changed how we work, how we respond to problems, and how we discover problems,” Krisch said. “No management tool has been able to allow us to manage our environment this quickly or this efficiently. I can’t stress enough how agentlessness monitoring has been a factor to that.”

What’s new in SolarWinds Server & Application Monitor (SAM):

SolarWinds SAM delivers agentless performance and availability monitoring, alerting, and reporting for hundreds of applications and hardware types. The latest version of SolarWinds SAM available later this month will offer enhancements including: Microsoft Hyper-V in Windows Server 2012 and 2008 native support, additional monitoring support for hardware such as IBM MegaRAID, improved user functionality like application template editing and charting, plus a handful of other IT practitioner requests.

Related:

Video testimonial: Server & Application Monitor (SAM) Allows Carilion to be Proactive
Whiteboard blog: Top 5 Reasons Why Sysadmins Should Find SolarWinds® Server & Application Monitor a Refreshing Alternative to Microsoft® SCOM

About SolarWinds

SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com/.

SolarWinds, SolarWinds.com and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

2012-09-05 05:22:08

Source: http://www.marketwire.com/mw/release.do?id=1697375&sourceType=3

Read More

Quest Software Launches Toad Business Intelligence Suite

To say that most of the processes surrounding business intelligence are a little dysfunctional would be putting it mildly in most organizations. Not only are there multiple data sources that are often in conflict with each other, it’s not often clear who has responsibility for managing the BI process. Fact is, there’s usually an analyst on the business side and somebody in IT who would say they were both in charge of BI.


Stepping into the middle of this chaos is Quest Software, which today launched the Toad Business Intelligence Suite, which delivers a BI application on top of the Toad data integration tools that Quest acquired back in 1998.

Quest itself is now the subject of a pending acquisition by Dell. But before that deal closes, Quest is expanding its Toad franchises into the BI space. According to John Whittaker, senior manager for product marketing at Quest Software, the Quest approach to BI creates a level of metadata that not only makes it easier to manage the data sources involved, but also clearly defines roles for the people who provision BI data and the business experts who use it. As such, the Toad BI suite is built around three distinct modules: a metadata management framework called Toad Intelligence Central; a data integration and query management tool called Toad Data Point; and a set of tools for viewing and manipulating data called Toad Decision Point.

Read more @ http://www.itbusinessedge.com/blogs/it-unmasked/quest-software-launches-toad-business-intelligence-suite.html

Read More

LANDesk survey reveals just 20% of IT service desks can adequately manage all mobile devices used by employees for work

LONDON - September 3, 2012 - New research by LANDesk Software reveals that while employee use of smart mobile devices such as smartphones and tablets for work is widespread, only half of IT service desk managers can manage the use of company owned devices, and this falls to around 20% when personal devices are considered.

The research, which surveyed 200 IT professionals in the UK between May and July 2012, found that 80% of companies issue smart devices to employees and 60% are aware that personal devices access the company network.


When it comes to ability to manage such devices, 47% are able to tell what company-owned devices connect to their network and a similar number have a strategy or policy governing their use. When personal devices are also considered the ability to see them on the network remains relatively high at 43% but only 23% have a strategy or policy governing their use.

Read more @ http://www.realwire.com/releases/LANDesk-survey-reveals-just-20-of-IT-service-desks-can-adequately-manage-all-mobile-devices-used-by-employees-for-work

Read More