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Monday, 17 September 2012

Lepide Free Remote Desktop Admin released!

Posted on 01:41 by Unknown
Noida, India (PRWEB) September 17, 2012 

Lepide Remote Admin is a free tool that helps in Enterprise Desktop Administration by working as remote desktop control. It establishes a seamless connection with any remote computer in the network and offers an interface using which you can perform a host of activities such as starting and stopping Windows services, analyze Windows performance by accessing PerfMon, Analyze and manage Windows Event Log files, transferring files between machines and a whole lot of other activities. It bypasses the complex and limited features of Windows Remote Desktop connection by offering a faster, secure and feature-rich connection option.

Read more @ http://www.prweb.com/releases/2012/9/prweb9899739.htm
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Thursday, 13 September 2012

SolarWinds and Network World Survey Finds Remote IT Access Aids Disaster Response Time and Business Continuity

Posted on 23:38 by Unknown

For IT Pros Working Remotely From Their Systems or on a Mobile Device, SolarWinds' DameWare Remote Support and Mobile Admin Offer IT Pros Powerful, Easy-to-Use Support and Troubleshooting Solutions 

AUSTIN, TX--(Marketwire - Sep 13, 2012) - SolarWinds ( NYSE : SWI ), a leading provider of powerful and affordable IT management software, today released the results of a disaster preparedness and response survey conducted in partnership with Network World, and introduced the latest version of DameWare Remote Support, formerly DameWare NT Utilities. 

The survey revealed that 76 percent of respondents' organizations have a disaster preparedness and response plan for their business or IT department. An aspect of most plans includes remote access for employees to ensure business continuity. In addition, 48 percent of respondents have implemented remote management software to ensure that IT problems can be solved regardless of location.

Remote IT management solutions like DameWare Remote Support, which allows the ability to access systems with remote tech support if IT pros have to evacuate an area during a disaster, or SolarWinds Mobile Admin, a mobile IT administration tool that enables business continuity by allowing IT pros to monitor, troubleshoot and triage IT technologies from a mobile device, provide a comprehensive remote IT management solution to aid IT pros during destructive events. 

Products that allow remote access to IT departments and applications can be an integral component in a comprehensive backup plan by ensuring secure connections during disasters or emergencies.

Survey Highlights:
  • Disaster preparedness and response plans: Almost half (44 percent) of respondents update plans each year; 57 percent of respondents that reported not having a plan, will create one in the next 12 months
  • Natural disaster business implications: 27 percent have not been able to go into the office because of a disaster and over 30 percent of those respondents missed a week or more of work
  • Data center recovery: When asked how confident their organization was that they could recover their data center in a reasonable amount of time, 30 percent reported they are "not at all confident"
  • Most common disasters: When asked about what disasters have kept them out of the office, 31 percent cited hurricanes while 28 percent cited floods
"In times of natural disasters and in maintaining year-round business continuity, remote IT management solutions can maximize flexibility and efficiency for IT organizations," said Denny LeCompte, VP of product management, SolarWinds. "With DameWare Remote Support and SolarWinds Mobile Admin, IT pros have two, robust and easy-to-use solutions for taking on both remote desktop support and mobile IT administration."

What's new in DameWare Remote Support, formerly DameWare NT Utilities:

DameWare Remote Support lets IT pros support remotely troubleshoot and resolve IT issues. Using remote support software, IT pros can remotely administer Windows computers without having to interrupt end-users. DameWare Remote Support also includes the ability to remotely control computers so IT Pros and end-user can collaboratively troubleshoot problems.

The latest version of DameWare Remote Support adds the ability to remotely control Mac and Linux machines in addition to Windows. This release of DameWare Remote Support also adds support for Intel vPro allowing IT Pros to remotely troubleshoot problems when a server crashes or is powered off.

Pricing and Availability

Pricing and Availability for DameWare Remote Support starts at $349 and pricing for DameWare Mini Remote Control starts at $99 and both include the first year of maintenance. For more information, including a downloadable, free 14-day evaluation trial, visit the DameWare website or call 855.270.1449.

Pricing for SolarWinds Mobile Admin software starts at $695 and includes the first year of maintenance. For more information, including a downloadable, free 14-day evaluation trial, visit the SolarWinds website or call 866.530.8100.

*The SolarWinds and Network World survey was conducted on July 2 through August 24, 2012 via an online survey service, resulting in 185 completed surveys. SolarWinds awarded five (5) survey participants a $50.00 Amazon® gift card with the approximate retail value of $50.00 USD in a random drawing of all entries received.

Related Links:
  • Article: SolarWinds Talks about Remote IT Management (Part One & Part Two)
  • Case study: SolarWinds Mobile Admin Aids in Disaster Response Efforts for Bahamas Company in the Wake of Hurricane Irene
  • Video: DameWare Remote Connection to Mac® and Linux® with DameWare
  • Video: Mobile IT Management with Mobile Admin from SolarWinds
About SolarWinds

SolarWinds ( NYSE : SWI ) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com.

SolarWinds, SolarWinds.com and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.
 
Contact:

MEDIA CONTACTS:
Grace Pai-Leonard
Text100
Phone: 212.871.5194
grace.pai@text100.com

Tiffany Nels
SolarWinds
Phone: 512.682.9545
pr@solarwinds.com
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Posted in help desk news, IT Help Desk Software | No comments

What Are The Various Features of Help Desk Software

Posted on 23:36 by Unknown
Help desk software usually provides a lot of features to its users. These features are integrated and fully functioning. They are designed to automate, simplify and accelerate technical support and internal help desk in your whole organization. In this article, we will explain some general features of Help desk software and explain how they provide benefits to your organization.
Read more at http://www.business2community.com/tech-gadgets/what-are-the-various-features-of-help-desk-software-0279266#Uiopadyo0Eeg8fAo.99
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VMworld 2012 in Review with SolarWinds and Eric Siebert

Posted on 23:36 by Unknown
Did you miss VMworld 2012 but still want to stay in the know? Or you just can’t get enough of it? You surely weren’t able to see and attend everything even if you attended the show.

SolarWinds invites you to attend a full review of the hot topics, best sessions, and top events by VMware vExpert and blogger Eric Siebert and SolarWinds virtualization expert Robbie Wright. In this webinar, they will cover the latest VMware news, trends from Cloud to SSD to VDI and much more, and reflect on what they mean for the year to come while answering the burning questions you did not get a chance to ask.

Read more @ http://vmblog.com/archive/2012/09/10/vmworld-2012-in-review-with-solarwinds-and-eric-siebert.aspx

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Posted in help desk news, IT Help Desk Software | No comments

Over 90% of SMEs Believe in the Power of Social Media, But…

Posted on 23:32 by Unknown
Lack of confidence and the perception that social media/social commerce is time consuming holds SMEs back


Groupon today revealed the findings of a survey conducted across 360 SMEs, to gather their views on social media. Questions ranged from how often businesses used social media, to what the main reasons were for companies not using it as much as they feel they should be.

The results showed that under half (42%) are using social media, despite the fact nine out of ten (90%) believed that the power of such networks have the potential to increase business growth.

Read more @ http://crmhelpdesksoftware.com/over-90-of-smes-believe-in-the-power-of-social-media-but/
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Wednesday, 12 September 2012

Apple Introduces Iphone 5

Posted on 08:21 by Unknown
We’re just a couple hours away from Apple’s big event but their website has given away a lot of details already.

Looks like the next iPhone will be called the iPhone 5 after all, according to a search on Apple.com that reveals a press release page and product page (though the links are not active yet). Whether it’s a surprise that the new iPhone is called the “iPhone 5” is debatable but what’s a big surprise is that a company as dedicated to secrecy goofed up and let these details out early. Looks like someone’s going to get fired eh?

Read more @ http://unleashthephones.com/2012/09/12/iphone-5-with-lte-new-ipod-touch-ipod-nano-leaked-through-apples-site-search/
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Tuesday, 11 September 2012

Citrix Acquired Beetil

Posted on 04:57 by Unknown
Expands Company’s Award-Winning Citrix GoToAssist Capabilities
SANTA CLARA, Calif.–(BUSINESS WIRE)–Citrix today announced that it has completed its acquisition of Beetil, a privately-held cloud-based service desk technology provider. Beetil helps technical support professionals provide exceptional customer assistance and streamline technology costs through the delivery of easy-to-use, yet powerful incident tracking, end user self-service, configuration, change management and release management functionality.
“Beetil’s services are a natural complement to Citrix cloud-based IT support tools. The design is elegant, simple and meets the needs of technicians and end users alike”
The acquisition enables Citrix to expand the capabilities of its market-leading, cloud-based support product line, Citrix GoToAssist, with the addition of an integrated IT service desk solution. As a result, Citrix has the ability to offer support professionals an essential set of cloud-based services from a single platform for remote support, monitoring and service desk management.
“Beetil’s services are a natural complement to Citrix cloud-based IT support tools. The design is elegant, simple and meets the needs of technicians and end users alike,” said Brett Caine, SVP and GM for the Online Services division at Citrix. “Together with the Beetil team, we will extend our leadership in delivering innovative cloud-based support. This acquisition reinforces our commitment to meeting the growing demand of our customers and the market for a simpler and integrated approach to IT support.”
“We share a common mission with Citrix: to help IT be strategic and responsive to today’s organizational needs,” said Dan Lee, founder and CEO, Beetil. “We founded Beetil to deliver a better cloud-based support and service management experience based on the best practice ITIL framework. We succeeded by delivering a complete support desk tool that is easy to use, easy to learn, and easy on the pocket. And we are thrilled to join the Citrix team because our two companies share a similar vision and culture.”
The Beetil team will join the Citrix organization immediately. Dan Lee, formerly chief executive officer of Beetil, will report to Elizabeth Cholawsky, VP and GM of the IT Support line of business at Citrix. The terms of the acquisition were not disclosed. For more information about Beetil, visit www.beetil.com.
 
Related Links
  • Announcement: Citrix GoToAssist Enhances Mobile and BYOD Support
  • Announcement: Citrix Provides New Support Capabilities for Mobile and Social Workstyles with its Award-Winning GoToAssist
  • Announcement: Citrix GoToAssist Has Fastest Remote Support Connection Times in Head-to-Head Industry Comparison
  • Video: About Beetil
  • Video: Citrix Synergy 2012: Celebrating 10 Years of GoToAssist Remote Support
About Beetil
 
Based in Wellington, New Zealand, Beetil provides a complete support desk management solution in one, integrated easy-to-use tool. The Beetil product is based on industry-recognized best practices for IT service management (ITIL) that provide a framework for managing IT services, enabling users to seamlessly add structure to their service management process without complexity and cost. The company’s support desk management tool provides the ability to track and manage incidents, problems, service and change requests, releases, knowledge and infrastructure assets, configurations and reporting. For more information, visit www.beetil.com.
 
About Citrix
 
Citrix (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at www.citrix.com.
The Online Services division of Citrix provides secure, easy-to-use cloud-based solutions that enable people to work from anywhere with anyone. Whether using GoToMeeting to hold online meetings, GoToWebinar to conduct larger web events, GoToTraining to train customers or employees, Podio to create customized workspaces and apps to collaborate with anyone, GoToMyPC to access and work on a remote Mac or PC, GoToAssist to provide IT support and management or ShareFile to securely share files, documents and data, businesses and individuals are increasing productivity, decreasing travel costs and improving sales, training and service on a global basis. For more information, visit www.citrixonline.com.
 
For Citrix Investors
 
This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Investors are cautioned that statements in this press release, which are not strictly historical statements, including, without limitation, statements by the company and its executives concerning the acquisition of Beetil; integration plans; capabilities of certain of its services; its plans to expand certain of its technologies and platforms to include enhanced capabilities; the company’s markets; and management’s plans, objectives and strategies, constitute forward-looking statements. Such forward-looking statements are subject to a number of risks and uncertainties that could cause actual results to differ materially from those anticipated by the forward-looking statements, including, without limitation, the reaction of customers of Citrix and Beetil to the acquisition; Citrix timing and ability to successfully support and integrate Beetil’s services, operations (including migration of Beetil to Citrix systems and controls) and employees; the introduction of new products and services by competitors or the entry of new competitors into the markets for Citrix and Beetil products and services; the failure by Citrix to retain key employees of Beetil; failure to further develop and successfully market Beetil’s technology and services, including failure to execute Citrix sales and marketing plans; failure to achieve or maintain anticipated revenues and operating performance contributions from Beetil; failure to comply with federal, state and international regulations; the impact of the global economy and uncertainty in the IT spending environment, including Citrix European markets; the success and growth of the company’s product lines, including risks associated with successfully introducing the Beetil services into existing products and services of Citrix and Citrix distribution channels; the company’s product concentration and its ability to develop and commercialize new products and services while maintaining sales of its established products; disruptions due to changes in key personnel and succession risks; seasonal fluctuations in the company’s business; the company’s reliance on and the success of partners for the marketing and distribution of the company’s products; the company’s ability to maintain and expand its business in small sized and large enterprise accounts; the size, timing and recognition of revenue from significant orders; the success of investments in its product groups, foreign operations and vertical and geographic markets; the management of anticipated future growth; the recruitment and retention of qualified employees; risks in effectively controlling operating expenses, including failure to manage unexpected expenses; impairment of the value of the company’s investments; the effect of new accounting pronouncements on revenue and expense recognition; litigation and disputes, including challenges to our intellectual property rights or allegations of infringement of the intellectual property rights of third parties; the inability to further innovate our technology due to the intellectual property rights of third parties; changes in the company’s pricing and licensing models, promotional programs and product mix, all of which may impact Citrix revenue recognition or those of its competitors; charges in the event of the impairment of assets acquired through business combinations and licenses; competition, international market readiness and execution risks; unanticipated changes in tax rates or exposure to additional tax liabilities; risks of political and social turmoil and other risks detailed in the company’s filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein.
The development, release and timing of any products, services, features or functionality described for our products or services remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
Citrix, GoToMeeting, GoToWebinar, GoToTraining, Podio, GoToMyPC, GoToAssist, ShareFile and Beetil are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and are or may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

 

Contacts

Citrix
Kristin Wahl, 1-415-489-4226
Kristin.Wahl@citrix.com
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