Wave and Partners Launch Startup Tool Kit Featuring MailChimp, Zendesk, and More

A handful of North America's premier online tools for small businesses are banding together and today announced the launch of Get Startup Tools.

Toronto's Wave along with Box, MailChimp, Zendesk, Uberflip and General Assembly have created a tool kit at GetStartupTools.com that is "the best place to find substantial savings from premium apps focused on helping early-stage companies."

Providing start-up solutions from payroll, accounting and digital marketing to customer support, web development, email newsletters, online content sharing, education and more, the initiative brings entrepreneurs great deals on tools they need to run their business.

Read more @ http://www.techvibes.com/blog/get-startup-tools-2013-06-12

Read More

SolarWinds cuts price of PC event manager

SolarWinds has lowered the price of its event management software to encourage organizations to adopt it over other solutions for PCs.

The company said Wednesday it has changed the pricing structure of its Log & Event Manager (LEM) software to differentiate its offering for desktops and laptops from other devices.

The PC pricing for the desktop agent is now called the Work Station Edition, to separate from the version of LEM that goes on a server.

Read more: http://www.itworldcanada.com/news/solarwinds-cuts-price-of-pc-event-manager/147221#ixzz2W4Ls6nWl
or visit http://www.itworldcanada.com for more Canadian IT News

Read More

Restaurant Brands Ltd. Selects SysAid to Serve Up Its IT Service Management Operations

SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, announced today that Restaurant Brands Limited, a corporate franchisee managing the New Zealand branches of KFC, Pizza Hut, Starbucks Coffee and Carl's Jr., has selected SysAid 9.0, a fully-integrated ITSM solution, to manage its internal IT operations.

Restaurant Brands' IT department will deploy SysAid's help desk software to assist with daily IT operations both in-office and through mobile applications for more than 200 stores serving 60,000 customers daily.

Read more @ http://www.cfoworld.com.au/mediareleases/16102/restaurant-brands-ltd-selects-sysaid-to-serve-up/

Read More

FrontRange Announces Major Upgrade to HEAT Client Management with HEAT Discovery 9.3

FrontRange, the premium provider of Hybrid IT Service Management solutions, announced today a significant upgrade to its HEAT® Discovery solution. Enhancements in this new release include a new Advanced Search capability and customizable alerting. HEAT Discovery 9.3 is now generally available.

HEAT Discovery 9.3 introduces Advanced Search capability in the Web Control Center allowing end-users to generate their own custom searches with multiple criteria and across specified organizational units. The new alerting of 9.3 can be granularly configured allowing the Admin to determine what exact discovered data changes trigger alerts and emails by the Discovery System. Additionally, HEAT Discovery 9.3 introduces organizational unit specific client audit settings giving customers more flexibility for site and client type specific audits. 

Read more at http://finance.yahoo.com/news/frontrange-announces-major-upgrade-heat-141600983.html

Read More

BMI Healthcare cuts IT management costs by 70 percent

Independent healthcare provider BMI Healthcare says it has made a 70 percent saving in annual IT infrastructure management costs through a new IT management platform.
BMI Healthcare also says it has seen improved IT security, has automated its patch management and has increased visibility across its entire IT environment as a result of deploying the Desktop Central platform from ManageEngine.
BMI operates 69 hospitals and healthcare facilities throughout the UK and employs 6,000 consultants among 10,000 staff, who service over 1.25 million patient visits a year.

Read more at http://www.computerworlduk.com/news/applications/3438700/bmi-healthcare-cuts-it-management-costs-by-70-percent/

Read More

SupportBee, a help desk software aimed at startups and small companies, encourages an all-hands approach : SGE

SupportBee, a help desk software aimed at startups and small companies, encourages an all-hands approach January 8, 2013 by Terence LEE SupportBee is a help desk software designed for simplicity and collaboration. It is often said that startups should adopt an all-hands-on-deck approach to customer support. That is, while customer service is traditionally the domain of a dedicated team, startups are encouraged to get the entire staff involved, and that includes the founders. The reason is simple: Startups at the discovery stage are still evaluating their hypotheses and figuring out their product. So, customer support doubles up as market research, which is why even product and marketing people, right up to the CEO, should be addressing customers’ problems themselves .

Full article: http://sgentrepreneurs.com/2013/01/08/supportbee-a-help-desk-software-aimed-at-startups-and-small-enterprises-wants-to-encourage-an-all-hands-approach/

Read More

Free ITIL Calendar from ManageEngine ServiceDesk Plus

Here is an interesting funny comical calendar from ManageEngine ServiceDesk Plus. I have registered for my copy already. Register now! bitly.com/T5aSKu

From ManageEngine ServiceDesk Plus,

"We all use calendars. It could be Desk Calendars, Desktop Calendars, Wall Calendars, Magnetic Stick Calendars or even Mobile Calendars. We buy or set Calendar themes depending on our mood and interests. But how often have you come across a calendar which is based on ITIL? Here’s a not-so-serious Desk Calendar based on ITIL, which we hope brings a smile on your face. We can’t wait for you to start using the calendar, which is why we’ll ship it to you for free.All you need to do is send us your shipping details, and we’ll get the elves working. Go ahead, Check it out! And send us your feedback."

Check the link below to get the ITIL calendar for free now !

http://www.manageengine.com/products/service-desk/free-itil-calendar.html

Read More