Download IT Help Desk Software

Here is one of the latest  video from youtube. View this video before you download IT help desk software and feel free to share your comments here.

For more, visit  help desk software

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IT Asset Management Software

As a business owner, you may find difficult to manage all your IT assets. Proper management of your IT assets is required to maximize your profit by saving more money and by reducing the overall costs. Instead of using normal spreadsheets or other manual systems to manage and track your IT assets, the most preferable and effective way is to go for IT asset management software.

IT Asset management software

IT Asset management software reduces your IT costs upto 25%, thereby helping you to make better IT decisions and to gain more out of your budget. The major benefits you can get from IT asset management softwares are

• You can know what you own actually. Asset management software provides you the best record of all the informations related to your IT assets, eventhough it may be hundreds or thousands.


• You can get to know the ways to save money  from IT asset management software which paves the way to implement software usage policies, hardware configurations and other asset processes.


• It enables you to make better IT decisions by tracking all your assets, organizing all your assets inventory and by keeping track of contracts and other records.


• It helps you to reduce the help desk and support costs to the greater extent by providing with the complete asset configuration which pushes a faster issue resolution.


• It prevents your assets from any kind of potential risks like missing security patches or improper anti-virus or anti-spyware protection and ensure software license compliance.

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Help Desk

What is help desk?


Help desk is the place where any user can get solutions for their problems. Any customer can get their issues solved through the centralized place called help desk by means of toll free number, email or website. There may be different escalation levels in any help desk where the tickets will be passed from level 1 to top levels based on the severity and priority of the incidents.

Help Desk from Flickr

Difference between help desk & service desk

Help desk is basically a part of service desk and it is an IT service meant for IT service management. It acts as a communication bridge between the users and the IT employees. Service desk follows the best practices as defined by information technology infrastructure library. It is different from help desk, call center or contact center.

Help Desk from Flickr

Importance of Service Desk 

Service desk is extremely essential for comprehensive IT management. It helps to render immediate response to end-user IT problems. You can improve your productivity through the full-fledged IT help desk with well equipped technicians.

However, before purchasing any help desk, you need to check some features to check the efficiency and reliability of your help desk. As in ManageEngine ServiceDesk Plus, your help desk should have the following features to implement ITIL best practices and to troubleshoot all your IT requests effectively.

• Web-based interface
• Automatic ticket routing and assignments
• Email ticket creation
• Service Catalog
• FAQ Knowledgebase and self-service portal
• Asset management and tracking
• Automated Password Reset Tool
• Integration with monitoring software, Remote Control, E-mails and pagers, AD Synchronization, Windows Single Sign-on and Mobile Access
• Software license tracking
• Purchase,contract and report management
• Incident and problem management
• Available in 22 languages
  

Help Desk

Tips before buying

There are so many help desk softwares which follows the best ITIL practices. Go through the help desk software reviews before purchasing any help desk software. There are so many websites providing some wonderful user reviews of various products. Check it out, try the demo, go through the free trial and then purchase the product for your business.

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Help Desk Software Review

IT Help Desk Software

There are so many help desk softwares present in the market. Here i am going to do help desk software review of ManageEngine ServiceDesk Plus.

With the web based help desk software ServiceDesk Plus, you can convert all your helpdesk emails into tickets and log request for all phone calls or walk-in or web-form requests. You can even create multiple support queues and define business rules. You are provided with some default templates for placing incidents, requests, problems, resolution, reply etc.

ServiceDesk Plus provides you an auto-assign technician functionality which follows the Round Robin or Load Balancing model, and based on the availability of the technicians and criticality of the incident. You can even exclude some technicians, enable some matching criterias or assign based on the business rules.

Technicians can mark the issues as resolved, open, pending or closed thereby providing a user-friendly workflow. You can get multi site support from serviceDesk Plus which allows your business units across all the geographic areas to have a single help desk which takes into account all the different rules and regulations of each unit.

Users dont need to access the web interface to submit issues. Rather, they can use the self-service portal from ServiceDesk Plus where they can raise their request, search solution in the knowledge base or check the status of their tickets.

ServiceDesk Plus allows flexible API integration with monitoring software, Remote Control, E-mails and pagers, AD Synchronization, Windows Single Sign-on and Mobile Access.

ServiceDesk Plus Architecture

If you are looking for SaaS, you can even go for free saas help desk software from ServiceDesk Plus Ondemand.

For detailed feature by feature listing, check ManageEngine ServiceDesk Plus Review

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IT Help Desk Software Reviews

Selecting a proper help desk software is extremely essential for any company which really wishes to provide best possible customer support. When you have implemented the correct solution, it not only results in reduction of response and resolution times, but also increase customer satisfaction rates and customer retention. Select a proper help desk software for your company to maximize your profits and reduce your IT costs.

Here i have listed some good it help desk software reviews(not specifically in any order).

ManageEngine ServiceDesk Plus :

IT help desk software

ManageEngine ServiceDesk Plus is a Web-based, easy to use Help Desk and Asset Management software whose features include contract management, software license management, network inventory management, purchasing, active directory & LDAP integrations and knowledge management functionalities. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software with best ITIL practises. It also provides Hosted, SaaS Help Desk with Asset Management Suite, ManageEngine ServiceDesk Plus On-demand.

Zendesk :

Zendesk is the web based help desk software with support ticket system and a self-service customer support platform. Combining the fields Priority, Type (Question, Incident, Problem, Task), and Status (New, Open, Pending, Solved), and age, ZenDesk creates a score that places that ticket in order.
 
Sysaid :

SysAid is a suite of web-based IT software tools. It automates your processes for help desk, hardware configurations, asset monitoring, software licenses, tasks, projects and much more. By automatically scanning and testing your network, SysAid provides you with the necessary details about each machine and lets you control each one remotely.

H2Desk:

H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers - your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets.


Web Help Desk :

Web Help Desk is a web-based help desk software that empowers IT help desk technicians with email-to-ticket conversion, trouble ticket email notifications, track work time, a self-service knowledge base, LDAP & Active Directory integration, and much more.


 


Helpstar :

Helpstar is the help desk with asset management software which specialized in tracking  PC configurations and assets, manage help desk work orders, and perform reports and queries.



 

Spiceworks :

Spiceworks is the help desk software which lets you manage user tickets, organize your work, and assign tasks to your helpdesk team. Receive tickets via web or email, assign tickets across your IT team, create tickets while browsing network assets and track tickets by user, asset, due date & more.


 


Helpdesk Pilot :

HelpDesk Pilot is web based, php & mysql driven support / trouble ticket solution. Turn customer emails into tickets and each email id as a deparment. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked.


Numara Track-IT :

Numara Track-It  is a  comprehensive IT help desk software and asset management solution that allows you to cost effectively implement industry best practices, including ITIL . It helps you manage all aspects of help desk and asset management functions.







I may have missed out some other good help desk softwares. Please forgive me for that and feel free to use the comments to tell about the missed ones. Thank you ....

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