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Sunday, 30 September 2012

LANDesk Wins Patent Awards, Bolsters Innovation Profile

Posted on 23:14 by Unknown
SALT LAKE CITY, Sept. 27, 2012 /PRNewswire/ -- LANDesk Software, a global leader in systems lifecycle management, endpoint security, enterprise mobility and IT service management, today announced the latest additions to the company's innovation portfolio. LANDesk has received six new patents for its technology thus far in 2012 – bringing the company's total number of patents received to 34. This recognition further validates the strength of LANDesk innovation in the secure user management market.

Since its inception in 1985, LANDesk has continuously pioneered unique technology in the endpoint and end-user management space. LANDesk devotes significant resources to developing industry-leading technology and for more than two and a half decades, the company has defined and shaped systems management. This announcement demonstrates how the company is continuing to innovate new and improve upon existing technology, bettering the lives of IT technicians around the world.
"LANDesk has continued its focus on developing technologies which comprehend and support the way today's corporate networks operate," said Tom Davis, CTO, LANDesk Software. "We work harder than anyone else in this market to address the systems, security and end-user management issues facing IT departments today.  Increasing our patent portfolio is testament to this fact and our world class engineering and product management teams."

The first patent issued to LANDesk in 2012 enables IT administrators to quarantine a node when it does not meet the network's security policy. This level of functionality is critical in today's remotely connected and Bring Your Own Device (BYOD) workforce as end-users continuously bring devices in and out of the corporate network and log on from a wide range of locations. With this patented technology, IT can block access from devices that do not have the most recent patches, updated antivirus or fail to meet any other criteria predetermined by the network administrator. This can prevent devices infected with malware from crippling the entire corporate network – a critical endpoint security measure.

In July of this year LANDesk was awarded another patent pertaining to endpoint security. The technology demonstrated by this patent allows administrators to predetermine access to files on the corporate network based on the profile of the end-user's network.  If the end-user is connected through the encrypted network within the office, he or she may be granted access to all files, however, if the user is accessing the corporate network from an unencrypted network at a local coffee shop, he or she may only be granted access to specific, less confidential files or none at all. With IDC projecting that the mobile worker population will reach 1.3 billion by 2015, this technology will enable workers to do their jobs from virtually anywhere without compromising network security.
In addition, LANDesk was recently awarded a patent for inventing a unique method for deploying software. With LANDesk's patented technology, administrators can deploy software and patch computers without having to set up a complex workflow to govern these actions. For instance, IT administrators could first deploy patches to early adopters or the most critical systems in the network. If this round of patching is successful, the process would automatically deploy patches to the second round of machines. This technology is unique in that it integrates the once separate processes of testing and deployment. It also increases the speed with which patches are deployed – a necessary advancement in today's complex malware landscape. This extends LANDesk's unique light infrastructure and patented targeted multi-cast software distribution.

Additional patents awarded this year include technologies that secure communication between clients and servers and manage how inventory services handle scans. In addition to the six patents awarded in 2012, which bring LANDesk's patent total to 34, the company also has 48 patents pending approval. By building its patent portfolio, LANDesk is driving innovation and creativity and with its recently announced acquisitions and partnerships, the company will continue to define the end-user management market well into the twenty first century.

About LANDesk Software

LANDesk Software is the industry's leading provider of IT end user management, including systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions. LANDesk provides an adaptive IT delivery model to help IT organizations increase end-user productivity. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.

Copyright © 2012, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks of LANDesk Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others.

Press contacts            
                                                                  
Jason Deal
Lois Paul and Partners
Tel: (512) 784-7103
Email: jason_deal@lpp.com
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Posted in help desk news, IT Help Desk Software, Landesk | No comments

Thursday, 27 September 2012

Vision Helpdesk V3.2.1 Beta Version Released

Posted on 23:27 by Unknown
Today we have released Vision Helpdesk V3.2.1 Beta Version. This version includes several bug fixes and mainly Ticket Billing Feature.

Read more @ http://www.thevisionworld.com/vision-helpdesk-v3-2-1-beta-version-released.html
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Posted in help desk news, IT Help Desk Software, Vision HelpDesk | No comments

ManageEngine Helps Businesses Remotely Manage iOS 6 Mobile Apps on Employee iPads

Posted on 23:04 by Unknown
ManageEngine, the real-time IT management company, today announced new support for remote mobile application management in the latest release of Desktop Central, its server and desktop management software.

Desktop Central has been enhanced with mobile device management capabilities, which include support for Apple iOS 6, in addition to new management features allowing the management of Microsoft Windows 8 and Windows Server 2012.

Read more @ http://www.itwire.com/sponsored-announcements/56808-manageengine-helps-businesses-remotely-manage-ios-6-mobile-apps-on-employee-ipads
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Posted in help desk news, IT Help Desk Software, ManageEngine | No comments

Why You Need Help Desk Software for Business

Posted on 23:02 by Unknown

All companies who care about providing a satisfied customer service they should use a help desk software. In all cases, help desk software is an essential tool for all online and offline businesses who are looking to enhance services to their clients.

Help desk software can be structured either to allow users access software via toll-free number or via web where users can email their issues to desired department (support, sales, billing, management, etc.).

Using help desk software can serve company in many ways, and below are some of them:

Read more @ http://www.domadeed.com/posts/1658/Domadeed-why-you-need-help-desk-software-for-business
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Posted in Help Desk Software Tips, IT Help Desk Software | No comments

Wednesday, 26 September 2012

SupportBee launches web tool for headache-free email support (exclusive)

Posted on 23:32 by Unknown
In the future, sitting on hold for hours listening to a robotic-sounding “customer-support rep” tell that you your call “matters,” will be a thing of the past.

Today’s tech startups are already setting themselves apart by offering fast and headache-free customer support. As a result, the online helpdesk business is growing with companies like Beetil (acquired by Citrix this month) and Gripevine (a customer complaints service) offering new services.
The next contender in the space is SupportBee, a startup founded in 2010. Launching today, its service should make it easier for companies to answer customer support tickets via email in record time. SupportBee functions as an online helpdesk for Gmail support. The customers that are already using the beta are tech startups and small to medium-sized businesses. It does not support Outlook, typically used by larger companies.

Read more @ http://venturebeat.com/2012/09/26/supportbee-launches-web-tool-for-headache-free-email-support-exclusive/
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Posted in help desk news, IT Help Desk Software, SupportBee | No comments

Monday, 24 September 2012

Guest Blogging, Become a Guest Blogger with ManageEngine and get Rewarded

Posted on 23:30 by Unknown
Here is a guest blogging opportunity for you from ManageEngine, The Real-Time IT Management Company.


Be a guest blogger and get rewarded from ManageEngine.

Register here - http://www.manageengine.com/products/service-desk/guest-blogging.html
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Posted in help desk news, IT Help Desk Software, ManageEngine | No comments

Sunday, 23 September 2012

Zendesk Receives $60 Million in Funding, Plans European Expansion

Posted on 21:39 by Unknown
Zendesk has reportedly received $60 million in new funding. It is a busy time for the enterprise cloud services provider. They just launched a major revamp of the user interface for the customer support suite. There has also been talk about European expansion plans.


Redpoint Ventures led the latest round of funding that included several big names  like Goldman Sachs, Silicon Valley Bank, Index Ventures and GGV Capital, as well as the original investors, like Benchmark Capital, Matrix Partners and Charles River Ventures. The $60 million raised in this round of funding is the largest amount of money Zendesk has ever received. The company’s total funding is now at $86 million.

Read more @ http://siliconangle.com/blog/2012/09/14/zendesk-receives-60-million-in-funding-plans-european-expansion/
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Posted in help desk news, IT Help Desk Software, Zendesk | No comments
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