SysAid Integrates MDM Into IT Service Management Platform

IT service management software (ITSM) solutions provider SysAid Technologies Ltd. has released SysAid 9.0,  the company’s most recent IT service management platform that comes with a completely integrated mobile device management (MDM) module. How can you benefit from the company’s latest ITIL-certified software? Here are the details.

Read more @ http://www.mspmentor.net/2012/10/16/sysaid-integrates-mdm-into-it-service-management-platform/

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New Spiceworks Dashboard Gives Technology Vendors a Snapshot of Their Standing With Small and Mid-Size Businesses Worldwide

AUSTIN, TX, Oct 09, 2012 (MARKETWIRE via COMTEX) -- Today at the fifth annual SpiceWorld conference, Spiceworks(TM), Inc. unveiled the new Spiceworks Dashboard, a tool that gives technology vendors a real-time, at-a-glance view of what IT professionals are saying about their products and services and the moves competitors are making within the world's largest IT community. These new capabilities help technology vendors better understand what IT professionals think about their offerings and how they stack up against the competition.

"With Spiceworks, we've given the world's largest community of IT professionals the platform they need to discuss and manage everything IT, for free," said Jay Hallberg, co-founder and vice president of Marketing at Spiceworks. "Now, we're helping technology vendors understand what IT professionals think about their products so they can make better marketing and product development decisions." 

The Spiceworks Dashboard gives business executives, marketers and product professionals a comprehensive look at what more than 2.2 million IT professionals around the world are saying about their company, products, and competitors within their market. The dashboard is available for free and includes an intuitive way to view:

 -- Competitive ranking: provides vendors with detailed information on their market presence, growth rates and other stats relevant to their category. -- Product discussions, ratings and reviews: tells vendors what IT professionals are saying about their products and how users are rating them. -- Competitive intelligence: provides a snapshot of how a vendor's conversations, contributions, and product reviews compare to competitors in their category. -- Daily alerts: keep vendors updated on the latest conversations about their company, competitors and market. 

"The Spiceworks Dashboard is the most helpful tool we have to manage our business presence in the SMB IT marketplace," said Calen Holbrooks, audience marketing manager, Microsoft. "The dashboard helps us stay on top of conversations happening about our company and products and gives us quick and valuable information on how we, and some of our competitors, are doing in the Spiceworks Community." 

The Spiceworks Dashboard is initially available for analysis in two technology categories, Hosted Email and Online Backup, at www.spiceworks.com/marketing/dashboard . Additional categories will be introduced later this year and in 2013. 

About SpiceWorld Now in its fifth year, the sold-out SpiceWorld user conference draws attendees from small and mid-sized businesses around the world, including more than 450 in-person attendees and another 6,000 attending the event through live video feeds. The event features break-out sessions, expert discussions and topics voted on by the Spiceworks Community. Sessions include in-person talks with Spiceworks' founders and product developers, top technology vendors and industry experts. SpiceWorld keynote and general sessions can be viewed online at http://community.spiceworks.com/group/show/470-spiceworld/Spiceworld-live-stream . SpiceWorld sessions for technology marketers can be viewed at: http://community.spiceworks.com/group/show/16-marketing/SpiceWorld-for-marketers-live-stream 

About Spiceworks 

Spiceworks connects 2.2 million IT professionals with more than 1,200 technology brands to simplify how IT professionals discover, buy and manage nearly $400 billion in technology products and services each year. Headquartered in Austin, Texas, Spiceworks is backed by Adams Street Partners, Tenaya Capital, Institutional Venture Partners (IVP), Shasta Ventures and Austin Ventures. For more information visit http://www.spiceworks.com . 

Follow Spiceworks on Twitter: http://twitter.com/spiceworks . Connect with Spiceworks on Facebook: http://www.facebook.com/Spiceworks . Search for available career and networking opportunities on LinkedIn: http://www.linkedin.com/companies/spiceworks . 

Spiceworks is a trademark and Voice of IT is a registered trademark of Spiceworks, Inc. All other names may be trademarks or registered trademarks of their respective owners.

 Media Contact: Adam Schaeffer Spiceworks Email Contact (512) 628-8293 

SOURCE: Spiceworks

 
http://www2.marketwire.com/mw/emailprcntct?id=38E2A1A1081B0C16 

Copyright 2012 Marketwire, Inc., All rights reserved.

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CA Technologies announces ‘CloudViews Unplugged’ video chat series to power cloud debate

CA Southern Africa has announced that CA Technologies has unveiled a new monthly video chat as part of its cloud thought leadership programme, called CloudViews.

With this move, CA aims to broaden the debate on cloud computing.


Andrea Lodolo, CTO Southern Africa, explains: “The CloudViews programme has been running for several years. With a reach that has grown to over 70 000 since its inception, it has become a go-to source for the cloud community, providing an unbiased source of cloud news, analysis and perspectives to a broad audience of technology and business leaders.”

Read more @  CA Technologies announces ‘CloudViews Unplugged’ video chat series to power cloud debate

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ManageEngine To Showcase Its Wide Array Of Products At GITEX Technology Week 2012

PRLog (Press Release)

Dubai, United Arab Emirates: ManageEngine, a leading Enterprise IT management software provider, announced that it is participating in GITEX Technology Week for the sixth year. The company plans to showcase its wide range of products, make some important announcements, offer customers a sneak preview of upcoming products and meet with customers and partners at the Middle East’s largest ICT exhibition.

“ManageEngine has been at GITEX for six successful years and is still counting.  During GITEX, we look forward to meeting a lot of prospective customers as well as forging potential partnerships,”

says Nirmal Kumar Manoharan, Director - ManageEngine.

“GITEX has been a very promising platform for showcasing our products regionally as well as globally. The response that we have had over the years has been very overwhelming and we believe it would be fair to say GITEX has been a launch pad for several of our product releases / updates,” he adds.

ManageEngine delivers real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 60,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more.

Being the most looked forward to ICT event in Middle East, GITEX comes with its own benefits in leveraging the company’s brand identity and product visibility.
This year at GITEX, ManageEngine intends to showcase a comprehensive array of products to its regional visitors as well as from across the globe. “We intend to provide a sneak peek into the Release Candidate version of our Security Information and Event Management (SIEM) product and the new addition of Mobile Device Management (MDM) capability to its Systems Management product along with few other exciting new announcements,” Mr. Manoharan explains.

ManageEngine would without a doubt boast a very busy booth with enthusiastic customers and prospects who would attend technical demo by the product experts themselves and rendezvous with ManageEngine executives.

About ManageEngine:
ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

Media Contact:
Vaishnavi Sundar
ManageEngine
Vaishnavi.sundar@manageengine.com

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Industry Analysis: Customer Tech Survey 2012

Here i am sharing the interesting industry analysis customer tech survey 2012 from sunrise, IT & customer service support software.


Have a look at it here - http://www.sunrisesoftware.co.uk/company-blog/2012/10/11/industry-analysis-customer-tech-survey-2012

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CA Nimsoft Monitor Helps Customers Better Safeguard End-to End Service Levels With Advanced Network Flow Analysis

ISLANDIA, N.Y.–October 09, 2012–

CA Technologies (NASDAQ: CA) today announced that it has enhanced CA Nimsoft Monitor with advanced network flow analysis, enabling customers to visualize their IP traffic in ways that can assist them in optimizing application service levels.


Click to tweet: CA Nimsoft Monitor Helps Customers Better Safeguard End-to End Service Levels with Advanced Network Flow Analysis #ITSM http://bit.ly/PThzfP

CA Nimsoft Monitor 6 helps IT teams better understand network conversations and patterns among critical applications and servers. With these insights, they can prioritize traffic based on cost and business impact to increase efficiency, more proactively predict potential problems, and optimize the end-to-end customer experience.

“In order to ensure the excellence of our enGARDE Managed Service offerings, MSN Communications has to keep a close eye on the behavior of our customer’s applications across the network,” said Dusten Tornow, managed services practice manager at MSN Communications.  “The new capabilities of CA Nimsoft Monitor enable us to do this by providing rich application level visibility into real-time network performance and utilization.”

Additional CA Nimsoft Monitor enhancements include:

• An automated deployment to accelerate time-to-value;
• A powerful, streamlined UI with unified, context-rich views of infrastructure performance; and
• Automatically generated, dynamic executive dashboards for fast, easy visibility into the health of specific services and the overall environment.

“With the enhancements to CA Nimsoft Monitor, we have a simple and powerful way to identify a problem, check the history of the problem, and perform trend analysis,” said Scott Stuessi, systems engineer, Atrion Networking Corporation. “The workflow changes provide tangible benefits for our support center, which in turn benefits our most important asset—our clients.”

Built for both service providers and enterprise customers, CA Nimsoft Monitor features flexible pricing and deployment models that can easily be aligned to a customer’s business need. 

”Since not all traffic is equally important, it is critical for customers to diligently track and analyze their traffic flows,” said Mike Sargent, general manager, Enterprise Management, CA Technologies.

“The addition of network flow analysis to CA Nimsoft Monitor enables customers to aggregate this vital flow data, making it easy for them to quickly and more accurately identify issues and make more informed bandwidth allocation decisions.”

CA Nimsoft Monitor is part of the industry-leading CA Technologies Service Assurance technology portfolio that offers the broadest set of choices to bring the right-sized functionality to the right buyer.

IDC recently recognized CA Technologies as the worldwide network management software and appliances market share leader.*

This new version of CA Nimsoft Monitor and the recently announced CA Infrastructure Management help enterprises and service providers offer a superior and differentiated customer experience while addressing critical IT business services.

* IDC, Worldwide Network Management Software and Appliance 2012-2017 Forecast and 2010 and 1H11 Vendor Shares, Doc #233296, March 2012.

 

About CA Technologies

CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at www.ca.com.

 

Follow CA Technologies

• Twitter
• Social Media Page
• Press Releases

 

Legal Notices

Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies.

 

Press Contact:

Bob Gordon
CA Technologies
(631) 342-2391
Robert.gordon@ca.com

Source : nimsoft.com

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Unitrends Honored in Spiceworks' Spicies Awards for Fostering Dialogue and Serving as a Trusted Resource in the IT Community

COLUMBIA, S.C., Oct. 11, 2012 /PRNewswire/ -- Unitrends, the leading provider of all-in-one backup, archiving, instant recovery and disaster recovery solutions, today announced it has been honored by Spiceworks, the world's largest IT community, in the fifth annual Spicies Awards. The Spicies recognize IT professionals and technology vendors in the Spiceworks Community who have gone above and beyond to help their peers and customers solve problems and stay informed. More than 2.2 million IT professionals and 1,200 technology companies are part of the Spiceworks Community.

For the first time, this year's awards program honored Spiceworks' partners, such as Unitrends. Katie Drucker, Unitrends' social community advocate and social media manager, received the "Advisor Award." This award, voted on by IT professionals in the Spiceworks Community, is given to "the go-to resource for straight-talk, practical insight and the nitty-gritty technology details IT professionals need to do their jobs."

Click to Tweet: The Spicies Advisor Award from @Spiceworks goes to @Unitrends_Inc - Congrats @KatieDrucker #SpiceWorld2012 http://bit.ly/TsiszX
 
"The Spicies Awards give more than 2.2 million IT professionals in the Spiceworks Community the chance to recognize the technology vendors that have helped them do their jobs," said Jay Hallberg, co-founder and vice president of marketing at Spiceworks. "Winners' contributions are helping them connect with IT pros in ways that are more personal and can lead to long-term relationships."
Jennifer Sullivan, vice president of marketing at Unitrends, said: "This recognition from Spiceworks is especially meaningful since it represents the voice of our IT peers. Thanks and congratulations go to both Katie and a host of support and engineering personnel who support the Spiceworks Community. Together, they exemplify Unitrends' commitment to fostering dialogue and innovation across the IT community."

The 2012 Spicies Awards winners were honored at SpiceWorld Austin on Oct. 10. More information about this year's winners is available on the Spiceworks blog.

About Unitrends

The trusted provider of all-in-one backup solutions, Unitrends enables its customers to focus on their business instead of backup. The company's family of scalable, all-in-one appliances and software solutions for backup, archiving, instant recovery and disaster recovery protects corporate data, over 100 different versions of servers, operating systems (including Windows, Hyper-V, VMware, Mac OS, Linux, AIX, Solaris and many others), SAN, NAS, hypervisors (including VMware, Hyper-V and Xen) and applications (including Exchange, SQL, Oracle and many others).  Unitrends is the preferred choice of IT professionals because the company sets the standard in virtual, physical and cloud server data protection with instant recovery that enables complete system recovery in less than five minutes while Unitrends' pricing offers the lowest TCO and ROI in the industry. Unitrends' U.S.-based support team boasts a 99% customer satisfaction rate. Visit www.unitrends.com. 

Media Contact:Jackie Gerbus for Unitrends, Inc.
pr@unitrends.com
803-454-0300
SOURCE Unitrends


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