IT Help Desk Softwares List

List of popular IT help desk softwares in the market. Add any IT help desk software, like or dislike and share your comments about the IT help desk softwares in the list here.

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Absolute Software to Acquire LiveTime for IT Help Desk

Transaction enhances Absolute's Asset Management capability and provides entry to the IT Service Support Management market

VANCOUVER , Nov. 5, 2012 /CNW/ - Absolute^® Software Corporation ("Absolute" or the "Company") (ABT.TO), the leading provider of persistent endpoint security and management solutions for PCs, Macs, iOS, Android, Windows and BlackBerry devices, today announced it is acquiring the assets of privately-held LiveTime Software, a SaaS and on-premise help desk and IT Service Support Management (ITSSM) provider.

LiveTime Service Manager enables IT teams to become proactive in their organization's business strategy.  It gives IT a platform to migrate their service from one of reactive incident response to a more holistic approach involving the entire business, its processes and workflows. With LiveTime in place, IT can provide exceptional customer assistance, streamline technology costs, implement workflows for service requests, incidents, change requests, releases and service level agreements, and audit compliance with policies and regulations. All of this is done through an easy-to-use, highly scalable web-based service platform that works on the same device platforms as Absolute's existing solutions.

LiveTime's technology is proven and robust with a global reference customer base that spans large to small organizations in the education, corporate, government and healthcare market verticals. The business is currently profitable and cash flow positive. LiveTime Service Manager has received PinkVERIFY ITIL 3 Certification from Pink Elephant for 11 Processes. Pink Elephant's PinkVERIFY assessment is recognized as the IT service management industry's original program for certification of software that supports the definitions and workflow requirements defined by ITIL.
"The benefits of this transaction are twofold," said John Livingston , Chairman and CEO at Absolute Software. "First, LiveTime will quickly meet the needs of Absolute Manage customers that are looking for help desk and service management functionality. This need was identified in the Gartner Magic Quadrant for Client Management Tools, and has been a regular request from our customer base. Second, LiveTime products, which will be re-branded as Absolute Service and Absolute Help, open up another $4 billion market for Absolute.  By leveraging our traditional technology strengths and sales infrastructure, we are well positioned to penetrate this market and to generate long-term organic growth."

Consistent with all of Absolute's solutions, Absolute Help and Absolute Service will be differentiated based on ease of use, rapid deployment and multiple device support; providing customers with the required functionality without the extensive professional services and development work most solutions in the market currently require. The systems will also integrate tightly with Absolute's current solutions. A portion of this work is already done, as the LiveTime help desk product completed baseline integration with Absolute Manage several years ago.  The integration work will also extend the benefits of Absolute's Computrace^® persistence platform.

"We are excited about the accelerated growth opportunity this transaction creates for our LiveTime technology," said Dr. Darren Williams , CEO of LiveTime. "By joining Absolute, we gain access to more robust sales channels as well as a larger marketing, research and development, and customer support infrastructure.  Further, Absolute's SaaS and on-premise solutions perfectly complement our offerings, which will create a best-of-breed solution platform for our mutual customers. We have already been winning deals over the leading ITSSM vendors and expect this transaction to rapidly increase our market penetration."

The total cost of the acquisition is less than $15 million and consists of a mixture of cash and stock, of which approximately 60% is due on completion with the remainder due based on a three year earn-out. Absolute expects this transaction to be neutral to cash from operating activities in fiscal 2013 and accretive to cash from operating activities in fiscal 2014. Absolute intends to complete this acquisition on or around November 19 ^th, 2012, subject to approval by the Toronto Stock Exchange.

"With LiveTime, we are acquiring market-leading technology together with the key people who built it and who are truly visionaries in their space," added Mr. Livingston . "These are the same characteristics that made our last acquisition great. LiveTime complements our existing offerings, giving us a unique platform amongst the leading ITSSM vendors. We will leverage our existing sales channels, Software-as-a-Service business model, current customer base and unique embedded position in computer firmware to drive growth over the long-term. We welcome the LiveTime team and look forward to becoming a major player in the help desk and ITSSM market."

About Absolute Software

Absolute Software Corporation (ABT.TO) is the world leader in firmware-embedded endpoint security and management for computers and ultra-portable devices. The Company, a leader in device security and management tracking for more than 18 years, has over 30,000 commercial customers worldwide. Positioned as a Visionary vendor in Gartner, Inc.'s Magic Quadrant for Client Management Tools, Absolute's solutions - Computrace, Absolute Manage, Absolute Secure Drive, and Computrace LoJack for Laptops - provide organizations with actionable intelligence to prove compliance, securely manage BYOD,  and deliver comprehensive visibility and control over all of their devices and data. The Company's Computrace persistence technology is embedded in the firmware of computers, netbooks, and tablets by global leaders, including Acer, ASUS, Dell, Fujitsu, HP, Lenovo, Motion, Panasonic, Samsung, and Toshiba, and the Company has reselling partnerships with these OEMs and others, including Apple. For more information about Absolute Software, visit www.absolute.com.

This press release contains forward-looking statements that involve risks and uncertainties. These forward-looking statements relate to, among other things, the expected performance, functionality and availability of our services and products, and other expectations, intentions and plans contained in this press release that are not historical fact. When used in this press release, the words "plan," "expect," "believe," and similar expressions generally identify forward-looking statements. These statements reflect our current expectations. They are subject to a number of risks and uncertainties, including, but not limited to, changes in technology and general market conditions. In light of the many risks and uncertainties you should understand that we cannot assure you that the forward-looking statements contained in this press release will be realized.

©2012 Absolute Software Corporation. All rights reserved. Computrace and Absolute are registered trademarks of Absolute Software Corporation. LoJack is a registered trademark of LoJack Corporation, used under license by Absolute Software Corporation. LoJack Corporation is not responsible for any content herein. U.S. patents No. 5,715,174, No. 5,764,892, No. 5,802,280, No. 5,896,497, No. 6,087,937, No. 6,244,758, No. 6,269,392, No. 6,300,863, No. 6,507,914, No. 7,818,557, No. 7,818,803, No. 7,945,709 and No. 8,062,380. Canadian patents No. 2,211,735, No. 2,284,806, and No. 2,205,370. U.K. patents No. EP0793823, No. GB2298302, and No. GB2338101. German patent No. 69512534. Australian patent No. 699045. Japanese patent No. JP4067035. The Toronto Stock Exchange has neither approved nor disapproved of the information contained in this news release.

SOURCE: Absolute Software Corporation

Contact:

Public Relations:
Chris Michaels, HORN Group
chris.michaels@horngroup.com or 415.905.4030/805.390.0819
Marina Guy, Absolute Software
mguy@absolute.com or 604.730.9851 x107

Investor Relations:
Kristen Dickson, MSc, TMX|Equicom
kdickson@equicomgroup.com or 416.815.0700 x273
or
Dave Mason, CFA, TMX|Equicom
dmason@equicomgroup.com or 416.815.0700 x237

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SysAid Integrates MDM Into IT Service Management Platform

IT service management software (ITSM) solutions provider SysAid Technologies Ltd. has released SysAid 9.0,  the company’s most recent IT service management platform that comes with a completely integrated mobile device management (MDM) module. How can you benefit from the company’s latest ITIL-certified software? Here are the details.

Read more @ http://www.mspmentor.net/2012/10/16/sysaid-integrates-mdm-into-it-service-management-platform/

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New Spiceworks Dashboard Gives Technology Vendors a Snapshot of Their Standing With Small and Mid-Size Businesses Worldwide

AUSTIN, TX, Oct 09, 2012 (MARKETWIRE via COMTEX) -- Today at the fifth annual SpiceWorld conference, Spiceworks(TM), Inc. unveiled the new Spiceworks Dashboard, a tool that gives technology vendors a real-time, at-a-glance view of what IT professionals are saying about their products and services and the moves competitors are making within the world's largest IT community. These new capabilities help technology vendors better understand what IT professionals think about their offerings and how they stack up against the competition.

"With Spiceworks, we've given the world's largest community of IT professionals the platform they need to discuss and manage everything IT, for free," said Jay Hallberg, co-founder and vice president of Marketing at Spiceworks. "Now, we're helping technology vendors understand what IT professionals think about their products so they can make better marketing and product development decisions." 

The Spiceworks Dashboard gives business executives, marketers and product professionals a comprehensive look at what more than 2.2 million IT professionals around the world are saying about their company, products, and competitors within their market. The dashboard is available for free and includes an intuitive way to view:

 -- Competitive ranking: provides vendors with detailed information on their market presence, growth rates and other stats relevant to their category. -- Product discussions, ratings and reviews: tells vendors what IT professionals are saying about their products and how users are rating them. -- Competitive intelligence: provides a snapshot of how a vendor's conversations, contributions, and product reviews compare to competitors in their category. -- Daily alerts: keep vendors updated on the latest conversations about their company, competitors and market. 

"The Spiceworks Dashboard is the most helpful tool we have to manage our business presence in the SMB IT marketplace," said Calen Holbrooks, audience marketing manager, Microsoft. "The dashboard helps us stay on top of conversations happening about our company and products and gives us quick and valuable information on how we, and some of our competitors, are doing in the Spiceworks Community." 

The Spiceworks Dashboard is initially available for analysis in two technology categories, Hosted Email and Online Backup, at www.spiceworks.com/marketing/dashboard . Additional categories will be introduced later this year and in 2013. 

About SpiceWorld Now in its fifth year, the sold-out SpiceWorld user conference draws attendees from small and mid-sized businesses around the world, including more than 450 in-person attendees and another 6,000 attending the event through live video feeds. The event features break-out sessions, expert discussions and topics voted on by the Spiceworks Community. Sessions include in-person talks with Spiceworks' founders and product developers, top technology vendors and industry experts. SpiceWorld keynote and general sessions can be viewed online at http://community.spiceworks.com/group/show/470-spiceworld/Spiceworld-live-stream . SpiceWorld sessions for technology marketers can be viewed at: http://community.spiceworks.com/group/show/16-marketing/SpiceWorld-for-marketers-live-stream 

About Spiceworks 

Spiceworks connects 2.2 million IT professionals with more than 1,200 technology brands to simplify how IT professionals discover, buy and manage nearly $400 billion in technology products and services each year. Headquartered in Austin, Texas, Spiceworks is backed by Adams Street Partners, Tenaya Capital, Institutional Venture Partners (IVP), Shasta Ventures and Austin Ventures. For more information visit http://www.spiceworks.com . 

Follow Spiceworks on Twitter: http://twitter.com/spiceworks . Connect with Spiceworks on Facebook: http://www.facebook.com/Spiceworks . Search for available career and networking opportunities on LinkedIn: http://www.linkedin.com/companies/spiceworks . 

Spiceworks is a trademark and Voice of IT is a registered trademark of Spiceworks, Inc. All other names may be trademarks or registered trademarks of their respective owners.

 Media Contact: Adam Schaeffer Spiceworks Email Contact (512) 628-8293 

SOURCE: Spiceworks

 
http://www2.marketwire.com/mw/emailprcntct?id=38E2A1A1081B0C16 

Copyright 2012 Marketwire, Inc., All rights reserved.

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CA Technologies announces ‘CloudViews Unplugged’ video chat series to power cloud debate

CA Southern Africa has announced that CA Technologies has unveiled a new monthly video chat as part of its cloud thought leadership programme, called CloudViews.

With this move, CA aims to broaden the debate on cloud computing.


Andrea Lodolo, CTO Southern Africa, explains: “The CloudViews programme has been running for several years. With a reach that has grown to over 70 000 since its inception, it has become a go-to source for the cloud community, providing an unbiased source of cloud news, analysis and perspectives to a broad audience of technology and business leaders.”

Read more @  CA Technologies announces ‘CloudViews Unplugged’ video chat series to power cloud debate

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ManageEngine To Showcase Its Wide Array Of Products At GITEX Technology Week 2012

PRLog (Press Release)

Dubai, United Arab Emirates: ManageEngine, a leading Enterprise IT management software provider, announced that it is participating in GITEX Technology Week for the sixth year. The company plans to showcase its wide range of products, make some important announcements, offer customers a sneak preview of upcoming products and meet with customers and partners at the Middle East’s largest ICT exhibition.

“ManageEngine has been at GITEX for six successful years and is still counting.  During GITEX, we look forward to meeting a lot of prospective customers as well as forging potential partnerships,”

says Nirmal Kumar Manoharan, Director - ManageEngine.

“GITEX has been a very promising platform for showcasing our products regionally as well as globally. The response that we have had over the years has been very overwhelming and we believe it would be fair to say GITEX has been a launch pad for several of our product releases / updates,” he adds.

ManageEngine delivers real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 60,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more.

Being the most looked forward to ICT event in Middle East, GITEX comes with its own benefits in leveraging the company’s brand identity and product visibility.
This year at GITEX, ManageEngine intends to showcase a comprehensive array of products to its regional visitors as well as from across the globe. “We intend to provide a sneak peek into the Release Candidate version of our Security Information and Event Management (SIEM) product and the new addition of Mobile Device Management (MDM) capability to its Systems Management product along with few other exciting new announcements,” Mr. Manoharan explains.

ManageEngine would without a doubt boast a very busy booth with enthusiastic customers and prospects who would attend technical demo by the product experts themselves and rendezvous with ManageEngine executives.

About ManageEngine:
ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

Media Contact:
Vaishnavi Sundar
ManageEngine
Vaishnavi.sundar@manageengine.com

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Industry Analysis: Customer Tech Survey 2012

Here i am sharing the interesting industry analysis customer tech survey 2012 from sunrise, IT & customer service support software.


Have a look at it here - http://www.sunrisesoftware.co.uk/company-blog/2012/10/11/industry-analysis-customer-tech-survey-2012

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