Thursday, 13 October 2011

Help Desk Software Review - Zendesk

Here is the review of help desk software, Zendesk.

Screenshot of the page :



From the service provider,

"Web-based help desk software with an elegant support ticket system  and a self-service customer support platform. Agile, smart and convenient."

Pros : 
  • Easy and intuitive interface with self service support.
  • Customizable interface makes it easy to insert your own logos and branding
  • Zendesk has included widgets which allows you to integrate data from outside the help desk. 
  • Iphone mobile application
Cons :
  • $95 a month for 5 agents (there are plans for 1 and 2 users as well)  with additional charges for more than five “agents,” even on premium-level accounts.

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