LANDesk Wins Patent Awards, Bolsters Innovation Profile

SALT LAKE CITY, Sept. 27, 2012 /PRNewswire/ -- LANDesk Software, a global leader in systems lifecycle management, endpoint security, enterprise mobility and IT service management, today announced the latest additions to the company's innovation portfolio. LANDesk has received six new patents for its technology thus far in 2012 – bringing the company's total number of patents received to 34. This recognition further validates the strength of LANDesk innovation in the secure user management market.

Since its inception in 1985, LANDesk has continuously pioneered unique technology in the endpoint and end-user management space. LANDesk devotes significant resources to developing industry-leading technology and for more than two and a half decades, the company has defined and shaped systems management. This announcement demonstrates how the company is continuing to innovate new and improve upon existing technology, bettering the lives of IT technicians around the world.
"LANDesk has continued its focus on developing technologies which comprehend and support the way today's corporate networks operate," said Tom Davis, CTO, LANDesk Software. "We work harder than anyone else in this market to address the systems, security and end-user management issues facing IT departments today.  Increasing our patent portfolio is testament to this fact and our world class engineering and product management teams."

The first patent issued to LANDesk in 2012 enables IT administrators to quarantine a node when it does not meet the network's security policy. This level of functionality is critical in today's remotely connected and Bring Your Own Device (BYOD) workforce as end-users continuously bring devices in and out of the corporate network and log on from a wide range of locations. With this patented technology, IT can block access from devices that do not have the most recent patches, updated antivirus or fail to meet any other criteria predetermined by the network administrator. This can prevent devices infected with malware from crippling the entire corporate network – a critical endpoint security measure.

In July of this year LANDesk was awarded another patent pertaining to endpoint security. The technology demonstrated by this patent allows administrators to predetermine access to files on the corporate network based on the profile of the end-user's network.  If the end-user is connected through the encrypted network within the office, he or she may be granted access to all files, however, if the user is accessing the corporate network from an unencrypted network at a local coffee shop, he or she may only be granted access to specific, less confidential files or none at all. With IDC projecting that the mobile worker population will reach 1.3 billion by 2015, this technology will enable workers to do their jobs from virtually anywhere without compromising network security.
In addition, LANDesk was recently awarded a patent for inventing a unique method for deploying software. With LANDesk's patented technology, administrators can deploy software and patch computers without having to set up a complex workflow to govern these actions. For instance, IT administrators could first deploy patches to early adopters or the most critical systems in the network. If this round of patching is successful, the process would automatically deploy patches to the second round of machines. This technology is unique in that it integrates the once separate processes of testing and deployment. It also increases the speed with which patches are deployed – a necessary advancement in today's complex malware landscape. This extends LANDesk's unique light infrastructure and patented targeted multi-cast software distribution.

Additional patents awarded this year include technologies that secure communication between clients and servers and manage how inventory services handle scans. In addition to the six patents awarded in 2012, which bring LANDesk's patent total to 34, the company also has 48 patents pending approval. By building its patent portfolio, LANDesk is driving innovation and creativity and with its recently announced acquisitions and partnerships, the company will continue to define the end-user management market well into the twenty first century.

About LANDesk Software

LANDesk Software is the industry's leading provider of IT end user management, including systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions. LANDesk provides an adaptive IT delivery model to help IT organizations increase end-user productivity. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.

Copyright © 2012, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks of LANDesk Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others.

Press contacts            
                                                                  
Jason Deal
Lois Paul and Partners
Tel: (512) 784-7103
Email: jason_deal@lpp.com

Vision Helpdesk V3.2.1 Beta Version Released

Today we have released Vision Helpdesk V3.2.1 Beta Version. This version includes several bug fixes and mainly Ticket Billing Feature.

Read more @ http://www.thevisionworld.com/vision-helpdesk-v3-2-1-beta-version-released.html

ManageEngine Helps Businesses Remotely Manage iOS 6 Mobile Apps on Employee iPads

ManageEngine, the real-time IT management company, today announced new support for remote mobile application management in the latest release of Desktop Central, its server and desktop management software.

Desktop Central has been enhanced with mobile device management capabilities, which include support for Apple iOS 6, in addition to new management features allowing the management of Microsoft Windows 8 and Windows Server 2012.

Read more @ http://www.itwire.com/sponsored-announcements/56808-manageengine-helps-businesses-remotely-manage-ios-6-mobile-apps-on-employee-ipads

Why You Need Help Desk Software for Business

All companies who care about providing a satisfied customer service they should use a help desk software. In all cases, help desk software is an essential tool for all online and offline businesses who are looking to enhance services to their clients.

Help desk software can be structured either to allow users access software via toll-free number or via web where users can email their issues to desired department (support, sales, billing, management, etc.).

Using help desk software can serve company in many ways, and below are some of them:

Read more @ http://www.domadeed.com/posts/1658/Domadeed-why-you-need-help-desk-software-for-business

SupportBee launches web tool for headache-free email support (exclusive)

In the future, sitting on hold for hours listening to a robotic-sounding “customer-support rep” tell that you your call “matters,” will be a thing of the past.

Today’s tech startups are already setting themselves apart by offering fast and headache-free customer support. As a result, the online helpdesk business is growing with companies like Beetil (acquired by Citrix this month) and Gripevine (a customer complaints service) offering new services.
The next contender in the space is SupportBee, a startup founded in 2010. Launching today, its service should make it easier for companies to answer customer support tickets via email in record time. SupportBee functions as an online helpdesk for Gmail support. The customers that are already using the beta are tech startups and small to medium-sized businesses. It does not support Outlook, typically used by larger companies.

Read more @ http://venturebeat.com/2012/09/26/supportbee-launches-web-tool-for-headache-free-email-support-exclusive/

Guest Blogging, Become a Guest Blogger with ManageEngine and get Rewarded

Here is a guest blogging opportunity for you from ManageEngine, The Real-Time IT Management Company.


Be a guest blogger and get rewarded from ManageEngine.

Register here - http://www.manageengine.com/products/service-desk/guest-blogging.html

Zendesk Receives $60 Million in Funding, Plans European Expansion

Zendesk has reportedly received $60 million in new funding. It is a busy time for the enterprise cloud services provider. They just launched a major revamp of the user interface for the customer support suite. There has also been talk about European expansion plans.


Redpoint Ventures led the latest round of funding that included several big names  like Goldman Sachs, Silicon Valley Bank, Index Ventures and GGV Capital, as well as the original investors, like Benchmark Capital, Matrix Partners and Charles River Ventures. The $60 million raised in this round of funding is the largest amount of money Zendesk has ever received. The company’s total funding is now at $86 million.

Read more @ http://siliconangle.com/blog/2012/09/14/zendesk-receives-60-million-in-funding-plans-european-expansion/

LANDesk Recognized in New Magic Quadrant for IT Service Support Management Tools

SALT LAKE CITY, Sept. 20, 2012 /PRNewswire/ -- LANDesk Software, a global leader in integrated systems lifecycle management, endpoint security, enterprise mobility, and IT service management, today announced that LANDesk Service Desk has been recognized in the new Magic Quadrant for IT Service Support Management (ITSSM) Tools, which Gartner considers to be an emerging market.


Gartner created the new IT Service Support Management report after retiring the IT Service Desk Magic Quadrant in 2011. The new ITSSM Magic Quadrant addresses what Gartner considers to be an emerging market for ITSSM tools, which include IT help desk, service desk and comprehensive ITSSM solutions. LANDesk Service Desk enables IT to deliver support services to employees and customers by combining ITIL®-verified, process-driven incident, problem, release, change and configuration management and more in a single touch point. Using LANDesk Service Desk, IT organizations can see benefits such as increased automation of processes, enhanced decision making through better reporting tools, faster incident logging, and reduced costs while still meeting required service levels and more.

"It's exciting to be recognized in this first-ever IT Service Support Management Tools Magic Quadrant, as our service desk products have enabled significant process and service improvements for our customers' IT departments," said Steve Workman, vice president  of product management for LANDesk. "As we see the organizations we serve look to IT to provide more business functionality beyond the scope of traditional IT, increased automated processes and comprehensive reporting features available with LANDesk Service Desk have helped to facilitate the shift towards a more productive IT department."

ITSSM tools such as those identified in the new Magic Quadrant leverage a business view of IT services, enabling the IT support organization to quickly resolve or escalate issues and problems, improve root cause isolation, and provide higher levels of business user satisfaction. Using this business view, IT support organizations manage incidents, problems and service requests throughout their life cycles at a more efficient and effective rate. ITSSM tools also enable organizations to automate the workflow of process frameworks (such as ITIL) specific to IT service support (such as incident, problem, change, release governance and request management).

About Gartner's Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About LANDesk Software 

LANDesk Software is a leading provider of systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions for desktops, servers and mobile devices across the enterprise. LANDesk enables IT to deliver business value by gaining control of end-user computing with a single console, light infrastructure, and ITIL solutions that deliver significant ROI for thousands of customers worldwide. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.

Copyright © 2012, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks of LANDesk Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others.

Press contacts:Jason Deal                                                                          
Lois Paul and Partners
Tel: (512) 784-7103                                                         
Email: jason_deal@lpp.com

SOURCE LANDesk Software

PR Newswire (http://s.tt/1nU6g)

SolarWinds Survey Indicates Growing Need for Time-Saving Patch Management Tools to Address Business-Critical Vulnerabilities

AUSTIN, TX--(Marketwire - Sep 19, 2012) - SolarWinds (SWI), a leading provider of powerful and affordable IT management software, today released the results of a survey on patch management, and introduced the latest version of SolarWinds Patch Manager, its automated patch management software solution.


The survey*, which compiles the responses of over 130 IT professionals, revealed that IT pros spend a substantial amount of time manually patching.

Read more @ http://news.investors.com/newsfeed-marketwire/091912-141370488-solarwinds-survey-indicates-growing-need-for-time-saving-patch-management-tools-to-address-business-critical-vulnerabilities.aspx

Is Poor Collaboration Killing Your Company? [Infographic]

A new study found that an overwhelming number of employees blame poor collaboration for failures in the workplace. Here’s an infographic that explores where these collaboration breakdowns happen — and how to prevent them in the future.

Read more @ http://blogs.salesforce.com/company/2012/09/nick-stein-work-post-2.html

5 W’s to Better Customer Service Communication

Communication one of the fundamental principles in getting great customer service right. We want to communicate with customers and we want to develop lasting, loyal customer relationships. The trouble often times comes in understanding the strategy behind customer service communication.

 

Read more at http://www.business2community.com/customer-experience/5-ws-to-better-customer-service-communication-0275585#ebPbGYCwsPspdfRe.99

Majority of Americans believe bad weather affects cloud computing

Cloud computing is a concept that many Americans have likely heard about and even use on a daily basis but according to a recent survey from Wakefield Research for Citrix, the majority of respondents have virtually no idea what it is.

About 29 percent of the 1,006 people polled thought cloud computing had to do with an actual cloud, the sky or something related to weather.

Read more @ http://www.techspot.com/news/49980-majority-of-americans-believe-bad-weather-affects-cloud-computing.html

The Big Goal Behind All that Customer Data

Big Data is working hard to get into the minds of customers and uncover accurate information about how the customer really feels, thinks and responds to products, services, advertising and brands. But like eager field-scientists exploring a verdant new continent, companies attempting to navigate and leverage Big Data risk getting lost in the weeds.


Now — still early on in our understanding of Big Data's true impact — is the time to avoid the most common mistake that companies make when embarking on tech-based research about customers: losing their way amidst all the complexity of systems issues, technical possibilities and implementation snags. Instead, when it comes to Big Data, your firm must stay focused on the business outcomes you want to achieve. And in many firms, the most promising outcome is unleashing vast stores of hidden wealth their customers can create. Thus, the most important question regarding Big Data at almost any company is: How much are your customers really worth?

Read more @ http://blogs.hbr.org/cs/2012/09/big_data_knows_what_your_customers_are_worth.html

Research: The devalued future of IT in a marketing world

The world of IT is bifurcating into infrastructure providers and innovators. It’s time for CIOs to get on the right side of that wave.

Gartner analyst, Mark P. McDonald, wrote a compelling piece showing IT growth rates over the last decade. Here's his graphic showing the trend:

Read more @ http://www.zdnet.com/research-the-devalued-future-of-it-in-a-marketing-world-7000003989/

Apple Is Repeating Itself: Last Year It Said It Was 'Blown Away' By iPhone 4S Pre-Orders, Too

When Apple told news outlets it was "blown away" by iPhone 5 pre-orders, something about it didn't sit right with us. There was something familiar about it, but it rang more hollow than usual from Apple.

We think we've figured out why. The language Apple used to describe pre-orders of the iPhone 5 is almost the exact same language it used to describe pre-orders of the iPhone 4S.

Read more: http://www.businessinsider.com/apple-blown-away-by-iphone-pre-orders-again-2012-9#ixzz26jb27xlh

Help Desk - a profit centre or a cost?

Steve Potts focuses on a mission critical part of any managed services offering – the Help Desk

In the first article, the focus was on balancing the eight factors in building a recurring revenue IT support business model. In this fifth article in the series, we will focus on a mission critical part of any managed services offering – the Help Desk.

Here are some of the things you need to consider when transitioning from a traditional break fix model to becoming a successful managed service provider.

Read more @ http://www.channelpro.co.uk/advice/7283/help-desk-profit-centre-or-cost

10 Top Reasons Why First-Time Entrepreneurs Fail

"For entrepreneurs -- especially those just starting out -- businesses succeed as much as they fail. I’ve seen this time and again as a mentor and entrepreneur. But statistics also suggest that the failure rate for new startups within the first five years is as high as 50 percent.


Of course, real entrepreneurs treat business failure as a milestone on the road to success. They count on learning from their mistakes, and use the experience to move to the next idea. But why not learn from the mistakes of others, without all the pain and suffering?

Here is my list of 10 top startup failure causes -- and how to avoid them:

Read more @ http://www.entrepreneur.com/article/224397

New Changes To Twitter's Embedded Tweets

It seems there are more changes at Twitter than to the molecules of a frozen burrito in a microwave.
On the heels of last month's API change (and scare), Twitter is tweaking content delivery.


Twitter product manager Brian Ellin wrote in a blog post last week that the firm is "launching a new tool that makes it easy to embed interactive timelines of tweets on any website."

This change allows people and companies to feature interactive tweets directly on their sites. That means that third-party sites, like ESPN (which is embedding U.S. Open info), can expand tweets to display photos and media. People on the third-party sites can start a conversation, follow, reply and retweet directly from the tweet box.

Read more @ http://www.readwriteweb.com/archives/new-changes-to-twitters-embedded-tweets.php

NCR, Kaseya Extend IT Services to POS

If you haven’t noticed, your local supermarket, department store and fast-food restaurant are using automated point-of-sale (POS) systems to complete purchases. These devices are getting more sophisticated and are able to handle most retail transactions without human intervention.
POS automation doesn’t mean they’re maintenance- or management-free. POS systems are connected to accounting, finance, inventory, logistics and operation’s administrative applications and platforms.

Software makes POS work, but it still requires an extensive amount of hardware, including touchscreen interfaces, scanners, microprinters and cash dispensers. Reaping the benefits of automation requires constant monitoring and maintenance.

Read more @ channelnomics.com/2012/09/11/ncr-kaseya-extend-services-pos/

Zendesk Updates Its Customer Service Platform

Zendesk today announced the next generation of its cloud-based customer service platform, rebuilt from the ground up with a new interface and application framework, known as Zendesk Apps. It is also the largest deploy to date on Ember, an emerging JavaScript development framework for building Web applications.

 In addition, Zendesk today announced the completion of $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and the company's existing venture capital investors, Charles River Ventures, Benchmark Capital and Matrix Partners.

Read more @ http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Zendesk-Updates-Its-Customer-Service-Platform-84960.aspx

Lepide Free Remote Desktop Admin released!

Noida, India (PRWEB) September 17, 2012 

Lepide Remote Admin is a free tool that helps in Enterprise Desktop Administration by working as remote desktop control. It establishes a seamless connection with any remote computer in the network and offers an interface using which you can perform a host of activities such as starting and stopping Windows services, analyze Windows performance by accessing PerfMon, Analyze and manage Windows Event Log files, transferring files between machines and a whole lot of other activities. It bypasses the complex and limited features of Windows Remote Desktop connection by offering a faster, secure and feature-rich connection option.

Read more @ http://www.prweb.com/releases/2012/9/prweb9899739.htm

SolarWinds and Network World Survey Finds Remote IT Access Aids Disaster Response Time and Business Continuity

For IT Pros Working Remotely From Their Systems or on a Mobile Device, SolarWinds' DameWare Remote Support and Mobile Admin Offer IT Pros Powerful, Easy-to-Use Support and Troubleshooting Solutions 

AUSTIN, TX--(Marketwire - Sep 13, 2012) - SolarWinds ( NYSE : SWI ), a leading provider of powerful and affordable IT management software, today released the results of a disaster preparedness and response survey conducted in partnership with Network World, and introduced the latest version of DameWare Remote Support, formerly DameWare NT Utilities. 

The survey revealed that 76 percent of respondents' organizations have a disaster preparedness and response plan for their business or IT department. An aspect of most plans includes remote access for employees to ensure business continuity. In addition, 48 percent of respondents have implemented remote management software to ensure that IT problems can be solved regardless of location.

Remote IT management solutions like DameWare Remote Support, which allows the ability to access systems with remote tech support if IT pros have to evacuate an area during a disaster, or SolarWinds Mobile Admin, a mobile IT administration tool that enables business continuity by allowing IT pros to monitor, troubleshoot and triage IT technologies from a mobile device, provide a comprehensive remote IT management solution to aid IT pros during destructive events. 

Products that allow remote access to IT departments and applications can be an integral component in a comprehensive backup plan by ensuring secure connections during disasters or emergencies.

Survey Highlights:

• Disaster preparedness and response plans: Almost half (44 percent) of respondents update plans each year; 57 percent of respondents that reported not having a plan, will create one in the next 12 months
• Natural disaster business implications: 27 percent have not been able to go into the office because of a disaster and over 30 percent of those respondents missed a week or more of work
• Data center recovery: When asked how confident their organization was that they could recover their data center in a reasonable amount of time, 30 percent reported they are "not at all confident"
• Most common disasters: When asked about what disasters have kept them out of the office, 31 percent cited hurricanes while 28 percent cited floods

"In times of natural disasters and in maintaining year-round business continuity, remote IT management solutions can maximize flexibility and efficiency for IT organizations," said Denny LeCompte, VP of product management, SolarWinds. "With DameWare Remote Support and SolarWinds Mobile Admin, IT pros have two, robust and easy-to-use solutions for taking on both remote desktop support and mobile IT administration."

What's new in DameWare Remote Support, formerly DameWare NT Utilities:

DameWare Remote Support lets IT pros support remotely troubleshoot and resolve IT issues. Using remote support software, IT pros can remotely administer Windows computers without having to interrupt end-users. DameWare Remote Support also includes the ability to remotely control computers so IT Pros and end-user can collaboratively troubleshoot problems.

The latest version of DameWare Remote Support adds the ability to remotely control Mac and Linux machines in addition to Windows. This release of DameWare Remote Support also adds support for Intel vPro allowing IT Pros to remotely troubleshoot problems when a server crashes or is powered off.

Pricing and Availability

Pricing and Availability for DameWare Remote Support starts at $349 and pricing for DameWare Mini Remote Control starts at $99 and both include the first year of maintenance. For more information, including a downloadable, free 14-day evaluation trial, visit the DameWare website or call 855.270.1449.

Pricing for SolarWinds Mobile Admin software starts at $695 and includes the first year of maintenance. For more information, including a downloadable, free 14-day evaluation trial, visit the SolarWinds website or call 866.530.8100.

*The SolarWinds and Network World survey was conducted on July 2 through August 24, 2012 via an online survey service, resulting in 185 completed surveys. SolarWinds awarded five (5) survey participants a $50.00 Amazon® gift card with the approximate retail value of $50.00 USD in a random drawing of all entries received.

Related Links:

• Article: SolarWinds Talks about Remote IT Management (Part One & Part Two)
• Case study: SolarWinds Mobile Admin Aids in Disaster Response Efforts for Bahamas Company in the Wake of Hurricane Irene
• Video: DameWare Remote Connection to Mac® and Linux® with DameWare
• Video: Mobile IT Management with Mobile Admin from SolarWinds

About SolarWinds

SolarWinds ( NYSE : SWI ) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com.

SolarWinds, SolarWinds.com and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

 

Contact:

MEDIA CONTACTS:
Grace Pai-Leonard
Text100
Phone: 212.871.5194
grace.pai@text100.com

Tiffany Nels
SolarWinds
Phone: 512.682.9545
pr@solarwinds.com

What Are The Various Features of Help Desk Software

Help desk software usually provides a lot of features to its users. These features are integrated and fully functioning. They are designed to automate, simplify and accelerate technical support and internal help desk in your whole organization. In this article, we will explain some general features of Help desk software and explain how they provide benefits to your organization.

Read more at http://www.business2community.com/tech-gadgets/what-are-the-various-features-of-help-desk-software-0279266#Uiopadyo0Eeg8fAo.99

VMworld 2012 in Review with SolarWinds and Eric Siebert

Did you miss VMworld 2012 but still want to stay in the know? Or you just can’t get enough of it? You surely weren’t able to see and attend everything even if you attended the show.

SolarWinds invites you to attend a full review of the hot topics, best sessions, and top events by VMware vExpert and blogger Eric Siebert and SolarWinds virtualization expert Robbie Wright. In this webinar, they will cover the latest VMware news, trends from Cloud to SSD to VDI and much more, and reflect on what they mean for the year to come while answering the burning questions you did not get a chance to ask.

Read more @ http://vmblog.com/archive/2012/09/10/vmworld-2012-in-review-with-solarwinds-and-eric-siebert.aspx

Over 90% of SMEs Believe in the Power of Social Media, But…

Lack of confidence and the perception that social media/social commerce is time consuming holds SMEs back


Groupon today revealed the findings of a survey conducted across 360 SMEs, to gather their views on social media. Questions ranged from how often businesses used social media, to what the main reasons were for companies not using it as much as they feel they should be.

The results showed that under half (42%) are using social media, despite the fact nine out of ten (90%) believed that the power of such networks have the potential to increase business growth.

Read more @ http://crmhelpdesksoftware.com/over-90-of-smes-believe-in-the-power-of-social-media-but/

Apple Introduces Iphone 5

We’re just a couple hours away from Apple’s big event but their website has given away a lot of details already.

Looks like the next iPhone will be called the iPhone 5 after all, according to a search on Apple.com that reveals a press release page and product page (though the links are not active yet). Whether it’s a surprise that the new iPhone is called the “iPhone 5” is debatable but what’s a big surprise is that a company as dedicated to secrecy goofed up and let these details out early. Looks like someone’s going to get fired eh?

Read more @ http://unleashthephones.com/2012/09/12/iphone-5-with-lte-new-ipod-touch-ipod-nano-leaked-through-apples-site-search/

Citrix Acquired Beetil

Expands Company’s Award-Winning Citrix GoToAssist Capabilities

SANTA CLARA, Calif.–(BUSINESS WIRE)–Citrix today announced that it has completed its acquisition of Beetil, a privately-held cloud-based service desk technology provider. Beetil helps technical support professionals provide exceptional customer assistance and streamline technology costs through the delivery of easy-to-use, yet powerful incident tracking, end user self-service, configuration, change management and release management functionality.

“Beetil’s services are a natural complement to Citrix cloud-based IT support tools. The design is elegant, simple and meets the needs of technicians and end users alike”

The acquisition enables Citrix to expand the capabilities of its market-leading, cloud-based support product line, Citrix GoToAssist, with the addition of an integrated IT service desk solution. As a result, Citrix has the ability to offer support professionals an essential set of cloud-based services from a single platform for remote support, monitoring and service desk management.

“Beetil’s services are a natural complement to Citrix cloud-based IT support tools. The design is elegant, simple and meets the needs of technicians and end users alike,” said Brett Caine, SVP and GM for the Online Services division at Citrix. “Together with the Beetil team, we will extend our leadership in delivering innovative cloud-based support. This acquisition reinforces our commitment to meeting the growing demand of our customers and the market for a simpler and integrated approach to IT support.”

“We share a common mission with Citrix: to help IT be strategic and responsive to today’s organizational needs,” said Dan Lee, founder and CEO, Beetil. “We founded Beetil to deliver a better cloud-based support and service management experience based on the best practice ITIL framework. We succeeded by delivering a complete support desk tool that is easy to use, easy to learn, and easy on the pocket. And we are thrilled to join the Citrix team because our two companies share a similar vision and culture.”

The Beetil team will join the Citrix organization immediately. Dan Lee, formerly chief executive officer of Beetil, will report to Elizabeth Cholawsky, VP and GM of the IT Support line of business at Citrix. The terms of the acquisition were not disclosed. For more information about Beetil, visit www.beetil.com.

 

Related Links

Announcement: Citrix GoToAssist Enhances Mobile and BYOD Support
Announcement: Citrix Provides New Support Capabilities for Mobile and Social Workstyles with its Award-Winning GoToAssist
Announcement: Citrix GoToAssist Has Fastest Remote Support Connection Times in Head-to-Head Industry Comparison
Video: About Beetil
Video: Citrix Synergy 2012: Celebrating 10 Years of GoToAssist Remote Support

About Beetil

 

Based in Wellington, New Zealand, Beetil provides a complete support desk management solution in one, integrated easy-to-use tool. The Beetil product is based on industry-recognized best practices for IT service management (ITIL) that provide a framework for managing IT services, enabling users to seamlessly add structure to their service management process without complexity and cost. The company’s support desk management tool provides the ability to track and manage incidents, problems, service and change requests, releases, knowledge and infrastructure assets, configurations and reporting. For more information, visit www.beetil.com.

 

About Citrix

 

Citrix (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at www.citrix.com.

The Online Services division of Citrix provides secure, easy-to-use cloud-based solutions that enable people to work from anywhere with anyone. Whether using GoToMeeting to hold online meetings, GoToWebinar to conduct larger web events, GoToTraining to train customers or employees, Podio to create customized workspaces and apps to collaborate with anyone, GoToMyPC to access and work on a remote Mac or PC, GoToAssist to provide IT support and management or ShareFile to securely share files, documents and data, businesses and individuals are increasing productivity, decreasing travel costs and improving sales, training and service on a global basis. For more information, visit www.citrixonline.com.

 

For Citrix Investors

 

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Investors are cautioned that statements in this press release, which are not strictly historical statements, including, without limitation, statements by the company and its executives concerning the acquisition of Beetil; integration plans; capabilities of certain of its services; its plans to expand certain of its technologies and platforms to include enhanced capabilities; the company’s markets; and management’s plans, objectives and strategies, constitute forward-looking statements. Such forward-looking statements are subject to a number of risks and uncertainties that could cause actual results to differ materially from those anticipated by the forward-looking statements, including, without limitation, the reaction of customers of Citrix and Beetil to the acquisition; Citrix timing and ability to successfully support and integrate Beetil’s services, operations (including migration of Beetil to Citrix systems and controls) and employees; the introduction of new products and services by competitors or the entry of new competitors into the markets for Citrix and Beetil products and services; the failure by Citrix to retain key employees of Beetil; failure to further develop and successfully market Beetil’s technology and services, including failure to execute Citrix sales and marketing plans; failure to achieve or maintain anticipated revenues and operating performance contributions from Beetil; failure to comply with federal, state and international regulations; the impact of the global economy and uncertainty in the IT spending environment, including Citrix European markets; the success and growth of the company’s product lines, including risks associated with successfully introducing the Beetil services into existing products and services of Citrix and Citrix distribution channels; the company’s product concentration and its ability to develop and commercialize new products and services while maintaining sales of its established products; disruptions due to changes in key personnel and succession risks; seasonal fluctuations in the company’s business; the company’s reliance on and the success of partners for the marketing and distribution of the company’s products; the company’s ability to maintain and expand its business in small sized and large enterprise accounts; the size, timing and recognition of revenue from significant orders; the success of investments in its product groups, foreign operations and vertical and geographic markets; the management of anticipated future growth; the recruitment and retention of qualified employees; risks in effectively controlling operating expenses, including failure to manage unexpected expenses; impairment of the value of the company’s investments; the effect of new accounting pronouncements on revenue and expense recognition; litigation and disputes, including challenges to our intellectual property rights or allegations of infringement of the intellectual property rights of third parties; the inability to further innovate our technology due to the intellectual property rights of third parties; changes in the company’s pricing and licensing models, promotional programs and product mix, all of which may impact Citrix revenue recognition or those of its competitors; charges in the event of the impairment of assets acquired through business combinations and licenses; competition, international market readiness and execution risks; unanticipated changes in tax rates or exposure to additional tax liabilities; risks of political and social turmoil and other risks detailed in the company’s filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein.

The development, release and timing of any products, services, features or functionality described for our products or services remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

Citrix, GoToMeeting, GoToWebinar, GoToTraining, Podio, GoToMyPC, GoToAssist, ShareFile and Beetil are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and are or may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

 

Contacts

Citrix
Kristin Wahl, 1-415-489-4226
Kristin.Wahl@citrix.com

Spiceworks social network for IT pros launches tablet app

Spiceworks, the social business platform for IT professionals, has launched a new HD mobile application for Apple iPad and Google Android-based tablet devices.


The company said the application is designed to cater to an increasingly diverse workforce, allowing Spiceworks' 2 million customers to access its network management, monitoring and help desk tools using a wide range of portable devices.

The new Spiceworks application enables IT professionals to manage help desk tickets, view the status of their servers and applications, monitor and provision networked technology devices and discuss topics within the Spiceworks community directly from their tablet devices.

Read more @ http://news.techworld.com/applications/3380207/spiceworks-social-network-for-it-pros-launches-tablet-app/

Kaseya Improves IT Administration and Management for Retailers Allowing End-Users to Focus on Value Added Activities Devlyx to Remotely Monitor and Manage IT Systems of Retail End-Users

LAUSANNE, SWITZERLAND -- (Marketwire) -- 09/10/12 -- Kaseya®, today has announced that Devlyx, the leading software provider of retail technology solutions, is using Kaseya's IT management platform to manage more than 7,000 point-of-sale systems. With Kaseya's highly integrated approach to IT systems management, Devlyx can offer its customers improved IT service and ensure that end users have constant access to functional point-of-sale terminals.

Previously, Devlyx had struggled with performance issues with the checkout process that had a direct negative impact on customer satisfaction, and ultimately on retailers' bottom lines. Devlyx selected Kaseya's retail solution in order to efficiently and remotely manage the IT and communication infrastructures of its retail end-users, as well as oversee a wide range of necessary IT administrative tasks. Devlyx uses Kaseya's audit and inventory, remote access, patch management, monitoring, software deployment and reporting modules to carry out a wide range of tasks, from updating security, to implementing upgrades and patches, or installing new software versions across all active retail devices.

With the retailers' dependence on rapidly growing technology, Devlyx was not able to successfully manage retailers' IT infrastructures using its reactive approach and tools. Since implementing Kaseya's solutions, Devlyx no longer has to wait for customers to call technical support when they have IT difficulties. By proactively undertaking management on every single device on a consistent basis, the vast majority of ad-hoc support calls are now avoided.

"Our customers are retailers, not IT specialists," said Claude Esquirol, technical director at Devlyx. "Their job is to sell, and our job is to guarantee that the technology they use and their point-of-sale terminals are performing exactly as they should. By using Kaseya's solutions, we're able to monitor in real time to see if there are any incidents or risks that might limit our customers' selling capabilities. This has resulted in us offering improved service. Kaseya also allows our team to efficiently manage the IT equipment of our customers without hindering their day-to-day retail activities."

Devlyx brought in Kaseya two years ago, and the two companies are continuing to collaborate to customize the retail version of the software in order to further improve service to the retailer end-users.

"By working with Kaseya to remotely manage the IT setup of its customers and automate tasks, Devlyx has enabled retailers to focus on value-added activities rather than getting bogged down with IT administration," said Koby Amedume, EMEA marketing director at Kaseya. "It's exciting to be working with Devlyx to tailor solutions to meet the changing IT requirements of retailers of all sizes."

About Devlyx:

Devlyx is a leading software provider for sales, collection and management in the retail sector. Its 6,500 customers are mostly made up of news agents and bookshops, as well as a number of customers who focus on mass distribution. Devlyx has around thirty employees based at its headquarters in the south of France, and the company works with retail customers all over the country. www.devlyx.com : www.devlyx.com/


Interact with Kaseya on the Blog, Twitter, Facebook, LinkedIn and YouTube.
Blog ( http://blog.kaseya.com : blog.kaseya.com/ )
Twitter ( http://twitter.com/KaseyaCorp : twitter.com/KaseyaCorp )
Facebook ( http://www.facebook.com/KaseyaFan : www.facebook.com/KaseyaFan )
LinkedIn ( http://www.linkedin.com/company/kaseya : www.linkedin.com/company/kaseya )
YouTube ( http://www.youtube.com/user/kaseyacorp : www.youtube.com/user/kaseyacorp )

About Kaseya

Kaseya is the leading global provider of IT Systems Management software. Kaseya solutions empower everyone -- from individual consumers to large corporations and IT service providers -- to proactively manage and control IT assets remotely, easily and efficiently from one integrated Web-based platform. Kaseya solutions are trusted by IT service providers, and in a wide variety of industries, including: banking, consumer packaged goods, education, financial services, government, healthcare, military, real estate, retail and transportation. The company is privately held with over 32 offices in 20 countries. To learn more, please visit http://www.kaseya.com : www.kaseya.com/

Kaseya; the Kaseya k-bug logo; are among the trademarks or registered trademarks owned by or licensed to Kaseya International Limited and/or its affiliates. Other trademarks are the property of their respective owners.

Embedded Video Available : www2.marketwire.com/mw/release_html_b1?release_id=928228

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Media Contacts:
Heather C. Lowles
(415) 694-5718
Email Contact : www2.marketwire.com/mw/emailprcntct?id=45A9C1366A84E12B

The Kaseya Team
Johnson King
+44 (0) 20 7401 7968
Email Contact : www2.marketwire.com/mw/emailprcntct?id=B21B0ED02C09F36F
 

Some Benefits of Integrating Helpdesk Software at Website

Having a good help desk software(iKode Helpdesk X) package is also good management practice for the feedback it provides into areas where there is scope for improvement.

Regular problems can be dealt with by a knowledge base. Improved efficiency and information sharing, for your customer service representatives.


100% web base helpdesk enhances the communication between your company and your customers all over the world.

Easy language translation. (English, German, Bulgarian, French, Hungary, Portuguese, Greek and Chinese included.)

Read more @ http://www.werockyourweb.com/forums/some-benefits-of-integrating-helpdesk-software-at-website

Help Desk Software and Its Advantages

Help Desk Software has now become one of the most popular software among companies in all over the world. This software is extensively used by small or big organizations because of its beneficial features. Ability to control or access one’s PC from anywhere of the world via the Internet is the most useful tool. The accessibility and flexibility features provided by this software have become even promising with the affordability and performance of high speed internet nowadays.

Read more @ http://charlymilsont.tumblr.com/post/30601534544/help-desk-software-and-its-advantages

No Need to Look any Further, Mid-Market Service Desk Software Will Have it All

Appetite for all-in-one mid-market solutions will increase as organizations begin to adopt formalized IT Service Management (ITSM) practices, according to Info-Tech Research Group. A Mid-Market Service Desk Vendor Landscape report, published by Info-Tech Research Group, ranked Hornbill as the Champion while the market races to include a variety of embedded features, eliminating the need for other programs.


“The advantage of the service desk industry in the mid-market is that these programs include features like built-in Remote Desktop and Asset Discovery tools that are adequate for the complexity of mid-sized organizations,” said Mandi Fink, Research Analyst for Info-Tech Research Group. “Inclusion of these features suggests the market is moving towards seamlessly integrated systems that can serve the needs of smaller organizations, which in our eyes, is an improvement.”

Read more @ http://www.prweb.com/releases/prweb2012/8/prweb9838775.htm

Carilion Clinic Achieves 100 Percent Server Monitoring Coverage With SolarWinds Server and Application Management Software

AUSTIN, TX–(Marketwire – Sep 5, 2012) – SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today that Carilion Clinic, a non-profit healthcare organization serving nearly one million people throughout Virginia, has achieved complete server coverage and efficiency using SolarWinds Server & Application Monitor (SAM) software. The full case study is available on the SolarWinds website.


The Carilion Clinic had previously used Microsoft System Center Operations Manager (SCOM) to manage their X-86 server environment, but was never able to achieve complete monitoring coverage for their entire server infrastructure — even with the assistance of Microsoft Professional consulting services. Carilion Clinic found that the SCOM agents often failed and clouded critical information in the Windows event log.

“In the past we used products from NetIQ, Tivoli, Microsoft SCOM, and even an in-house solution,” said Jed Krisch, manager of technical services at the Carilion Clinic. “With SCOM, our most recent choice, something that should be simple, like alerting us when a server is down or a disk is full, was buried or lost because the product wasn’t communicating with all of the servers, agents were down, or notification had failed. Managing the system was taking more time than managing the servers.”
According to Krisch, that was just the beginning. SolarWinds SAM also uses four times less hardware than SCOM and costs less in terms of software and hardware. Carilion Clinic downloaded SolarWinds’ free trial of SAM and 48 hours later made the decision to replace SCOM. Within days, Krisch achieved 100 percent coverage of Carilion Clinic’s server environment, and then went on to install application templates to monitor applications like Microsoft Exchange and Active Directory, Blackberry Enterprise, and Citrix.

“It was easy and intuitive to build customized application monitors,” Krisch said. “This would take days to set up with SCOM. It took a few clicks to set up with SolarWinds. We were spending way too much time managing the management system. Now we spend time performing deployments, upgrades, and the things we need to do and are held accountable for doing. Through these products, I truly can sleep at night because I know 100 percent of our assets are covered, and if there is a problem, I am confident the tool will let me know about it.”

Immediately after installing SolarWinds SAM, Carilion Clinic was able to achieve hardware monitoring for their HP servers, which they were previously doing with HP Systems Insight Manager, from a single pane of glass.

“SAM truly has changed how we work, how we respond to problems, and how we discover problems,” Krisch said. “No management tool has been able to allow us to manage our environment this quickly or this efficiently. I can’t stress enough how agentlessness monitoring has been a factor to that.”

What’s new in SolarWinds Server & Application Monitor (SAM):

SolarWinds SAM delivers agentless performance and availability monitoring, alerting, and reporting for hundreds of applications and hardware types. The latest version of SolarWinds SAM available later this month will offer enhancements including: Microsoft Hyper-V in Windows Server 2012 and 2008 native support, additional monitoring support for hardware such as IBM MegaRAID, improved user functionality like application template editing and charting, plus a handful of other IT practitioner requests.

Related:

Video testimonial: Server & Application Monitor (SAM) Allows Carilion to be Proactive
Whiteboard blog: Top 5 Reasons Why Sysadmins Should Find SolarWinds® Server & Application Monitor a Refreshing Alternative to Microsoft® SCOM

About SolarWinds

SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com/.

SolarWinds, SolarWinds.com and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

2012-09-05 05:22:08

Source: http://www.marketwire.com/mw/release.do?id=1697375&sourceType=3

Quest Software Launches Toad Business Intelligence Suite

To say that most of the processes surrounding business intelligence are a little dysfunctional would be putting it mildly in most organizations. Not only are there multiple data sources that are often in conflict with each other, it’s not often clear who has responsibility for managing the BI process. Fact is, there’s usually an analyst on the business side and somebody in IT who would say they were both in charge of BI.


Stepping into the middle of this chaos is Quest Software, which today launched the Toad Business Intelligence Suite, which delivers a BI application on top of the Toad data integration tools that Quest acquired back in 1998.

Quest itself is now the subject of a pending acquisition by Dell. But before that deal closes, Quest is expanding its Toad franchises into the BI space. According to John Whittaker, senior manager for product marketing at Quest Software, the Quest approach to BI creates a level of metadata that not only makes it easier to manage the data sources involved, but also clearly defines roles for the people who provision BI data and the business experts who use it. As such, the Toad BI suite is built around three distinct modules: a metadata management framework called Toad Intelligence Central; a data integration and query management tool called Toad Data Point; and a set of tools for viewing and manipulating data called Toad Decision Point.

Read more @ http://www.itbusinessedge.com/blogs/it-unmasked/quest-software-launches-toad-business-intelligence-suite.html

LANDesk survey reveals just 20% of IT service desks can adequately manage all mobile devices used by employees for work

LONDON - September 3, 2012 - New research by LANDesk Software reveals that while employee use of smart mobile devices such as smartphones and tablets for work is widespread, only half of IT service desk managers can manage the use of company owned devices, and this falls to around 20% when personal devices are considered.

The research, which surveyed 200 IT professionals in the UK between May and July 2012, found that 80% of companies issue smart devices to employees and 60% are aware that personal devices access the company network.


When it comes to ability to manage such devices, 47% are able to tell what company-owned devices connect to their network and a similar number have a strategy or policy governing their use. When personal devices are also considered the ability to see them on the network remains relatively high at 43% but only 23% have a strategy or policy governing their use.

Read more @ http://www.realwire.com/releases/LANDesk-survey-reveals-just-20-of-IT-service-desks-can-adequately-manage-all-mobile-devices-used-by-employees-for-work

Zendesk Launches New Mobile Customer Portal Enabling Businesses to Offer Improved Self-Support Anytime, Anywhere for their Customers

SAN FRANCISCO, Aug. 28, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based customer service software provider, today unveiled the new mobile customer portal, offering faster, enhanced access to an organization's help center across any mobile device, including iPhone, Android, BlackBerry, and Windows Phone.


With more than 87% of the world's population using mobile devices, a major shift in how people are logging onto the Internet is underway. The majority of adults are using smartphones more than any other devices to access the web. Responding to this trend, Zendesk's new mobile customer portal has, overnight, enabled its more than 20,000 customers to extend their current web-based help centers to the mobile web.

Read more @ http://finance.yahoo.com/news/zendesk-launches-mobile-customer-portal-160200566.html

Cherwell Ranked top in Gartner Magic Quadrant

 Cherwell Software, one of the fastest-growing IT Service management software providers, today announced that Cherwell Service Management has been positioned by Gartner, Inc. in the “niche players” quadrant of the IT Service Support Management Tools Magic Quadrant report. Cherwell is just five years from its inaugural software release.



Read more @ http://www.revelationdata.co.za/cherwell-ranked-top-by-gartner/

5 reasons to NOT choose a hosted help desk solution…

You’ve probably figured it out already – customer support is the next game changer in your business. Which means you either already have a help desk solution (that you love or hate), or are looking for one right now. And that opens up another Pandora’s box of questions: should you download, install and maintain your on-premise help desk software on your own turf, or should you trust a solution hosted on the cloud?


We’ve spoken quite a bit about why a hosted help desk software makes a lot of sense for most businesses. But to be fair, there are some arguments to go with an on-premise solution too, so we thought we’d cover the 5 biggest reasons to not choose a hosted help desk software:

Read more @ http://blog.freshdesk.com/5-reasons-to-not-choose-a-hosted-help-desk-solution

BMC Signs Colorado Library System

Houston-based BMC Software's latest customer is a library system in Colorado, the firm said this week. BMC said that the Douglas County Library System, halfway between Denver and Colorado Springs, is using the firm's Track-It! IT service management software for its operations. Financial impact of the win were not disclosed. BMC's software is being used for help desk management.

Read more @ http://www.texastechpulse.com/bmc_signs_colorado_library_system/s-0044781.html

ManageEngine for Best SIEM Appliance

When did you first hear about the SC Awards and what prompted you to be a part of the big event?
We have been hearing about the SC Awards for the last four to five years. SC Awards is one of a kind event which provides a level playing field for IT security products, companies and professionals to compete with the best of the best in global IT security.


What's a key benefit for entering your company in the SC Awards?
The SC Awards provide us with an opportunity to present our company, ManageEngine, and specifically our SIEM product, EventLog Analyzer, to a very focused audience of IT security professionals. We're also able to compete with the best in the industry, gain recognition and possibly win the coveted "Best Security Information/Event Management (SIEM) Appliance" award this year.

Read more @ http://www.scmagazine.com/manageengine-for-best-siem-appliance/article/256965/

Contests and Prizes from SolarWinds

Who doesn’t like to win things?  Not many people I would imagine.  Here is your chance at prizes and fame on the Internet (well ok, possibly prizes…).


To compete for prizes, you need to demo SolarWinds latest NPM release and answer a few questions about the product over the course of the contest. Click here to sign up for daily contest reminders, so you don’t forget to play.  Remember, if you don’t play, you cannot win.

Read more @ http://techhelp.cybercreations.net/2012/08/28/contests-and-prizes-from-solarwinds/

SolarWinds Launches SolarWinds Firewall Security Manager

SolarWinds, a provider of IT management software, has announced the launch of SolarWinds Firewall Security Manager (FSM), which adds easy to use, multi-vendor firewall management to its growing portfolio of IT Management products.


Highlights of SolarWinds FSM software include:

Read more @ http://www.complianceweek.com/solarwinds-launches-solarwinds-firewall-security-manager/article/256870/