SALT LAKE CITY, Sept. 27, 2012 /PRNewswire/ -- LANDesk Software, a global leader in systems lifecycle management, endpoint security, enterprise mobility and IT service management, today announced the latest additions to the company's innovation portfolio. LANDesk has received six new patents for its technology thus far in 2012 – bringing the company's total number of patents received to 34. This recognition further validates the strength of LANDesk innovation in the secure user management market. Since its inception in 1985, LANDesk...
Sunday, 30 September 2012
Thursday, 27 September 2012
ManageEngine, the real-time IT management company, today announced new support for remote mobile application management in the latest release of Desktop Central, its server and desktop management software. Desktop Central has been enhanced with mobile device management capabilities, which include support for Apple iOS 6, in addition to new management features allowing the management of Microsoft Windows 8 and Windows Server 2012.Read more @ http://www.itwire.com/sponsored-announcements/56808-manageengine-helps-businesses-remotely-manage-ios-6-mobile-apps-on-employee-ipads...
All companies who care about providing a satisfied customer service they should use a help desk software. In all cases, help desk software is an essential tool for all online and offline businesses who are looking to enhance services to their clients. Help desk software can be structured either to allow users access software via toll-free number or via web where users can email their issues to desired department (support, sales, billing, management, etc.). Using help desk software can serve company in many ways, and below are some of them:Read...
Wednesday, 26 September 2012
In the future, sitting on hold for hours listening to a robotic-sounding “customer-support rep” tell that you your call “matters,” will be a thing of the past. Today’s tech startups are already setting themselves apart by offering fast and headache-free customer support. As a result, the online helpdesk business is growing with companies like Beetil (acquired by Citrix this month) and Gripevine (a customer complaints service) offering new services. The next contender in the space is SupportBee, a startup founded in 2010. Launching today,...
Monday, 24 September 2012
Sunday, 23 September 2012
Zendesk has reportedly received $60 million in new funding. It is a busy time for the enterprise cloud services provider. They just launched a major revamp of the user interface for the customer support suite. There has also been talk about European expansion plans.Redpoint Ventures led the latest round of funding that included several big names like Goldman Sachs, Silicon Valley Bank, Index Ventures and GGV Capital, as well as the original investors, like Benchmark Capital, Matrix Partners and Charles River Ventures. The $60 million...
Thursday, 20 September 2012
SALT LAKE CITY, Sept. 20, 2012 /PRNewswire/ -- LANDesk Software, a global leader in integrated systems lifecycle management, endpoint security, enterprise mobility, and IT service management, today announced that LANDesk Service Desk has been recognized in the new Magic Quadrant for IT Service Support Management (ITSSM) Tools, which Gartner considers to be an emerging market.Gartner created the new IT Service Support Management report after...
Wednesday, 19 September 2012
AUSTIN, TX--(Marketwire - Sep 19, 2012) - SolarWinds (SWI), a leading provider of powerful and affordable IT management software, today released the results of a survey on patch management, and introduced the latest version of SolarWinds Patch Manager, its automated patch management software solution. The survey*, which compiles the responses of over 130 IT professionals, revealed that IT pros spend a substantial amount of time manually patching.Read more @ http://news.investors.com/newsfeed-marketwire/091912-141370488-solarwinds-survey-indicates-growing-need-for-time-saving-patch-management-tools-to-address-business-critical-vulnerabilities.aspx...
Monday, 17 September 2012
A new study found that an overwhelming number of employees blame poor collaboration for failures in the workplace. Here’s an infographic that explores where these collaboration breakdowns happen — and how to prevent them in the future.Read more @ http://blogs.salesforce.com/company/2012/09/nick-stein-work-post-2.html...
Communication one of the fundamental principles in getting great customer service right. We want to communicate with customers and we want to develop lasting, loyal customer relationships. The trouble often times comes in understanding the strategy behind customer service communication. Read more at http://www.business2community.com/customer-experience/5-ws-to-better-customer-service-communication-0275585#ebPbGYCwsPspdfRe...
Cloud computing is a concept that many Americans have likely heard about and even use on a daily basis but according to a recent survey from Wakefield Research for Citrix, the majority of respondents have virtually no idea what it is. About 29 percent of the 1,006 people polled thought cloud computing had to do with an actual cloud, the sky or something related to weather.Read more @ http://www.techspot.com/news/49980-majority-of-americans-believe-bad-weather-affects-cloud-computing.html...
Big Data is working hard to get into the minds of customers and uncover accurate information about how the customer really feels, thinks and responds to products, services, advertising and brands. But like eager field-scientists exploring a verdant new continent, companies attempting to navigate and leverage Big Data risk getting lost in the weeds. Now — still early on in our understanding of Big Data's true impact — is the time to avoid the most common mistake that companies make when embarking on tech-based research about customers:...
The world of IT is bifurcating into infrastructure providers and innovators. It’s time for CIOs to get on the right side of that wave.Gartner analyst, Mark P. McDonald, wrote a compelling piece showing IT growth rates over the last decade. Here's his graphic showing the trend: Read more @ http://www.zdnet.com/research-the-devalued-future-of-it-in-a-marketing-world-70000039...
When Apple told news outlets it was "blown away" by iPhone 5 pre-orders, something about it didn't sit right with us. There was something familiar about it, but it rang more hollow than usual from Apple. We think we've figured out why. The language Apple used to describe pre-orders of the iPhone 5 is almost the exact same language it used to describe pre-orders of the iPhone 4S.Read more: http://www.businessinsider.com/apple-blown-away-by-iphone-pre-orders-again-2012-9#ixzz26jb27...
Steve Potts focuses on a mission critical part of any managed services offering – the Help DeskIn the first article, the focus was on balancing the eight factors in building a recurring revenue IT support business model. In this fifth article in the series, we will focus on a mission critical part of any managed services offering – the Help Desk.Here are some of the things you need to consider when transitioning from a traditional break fix model to becoming a successful managed service provider.Read more @ http://www.channelpro.co.uk/advice/7283/help-desk-profit-centre-or-cost...
"For entrepreneurs -- especially those just starting out -- businesses succeed as much as they fail. I’ve seen this time and again as a mentor and entrepreneur. But statistics also suggest that the failure rate for new startups within the first five years is as high as 50 percent. Of course, real entrepreneurs treat business failure as a milestone on the road to success. They count on learning from their mistakes, and use the experience to move to the next idea. But why not learn from the mistakes of others, without all the pain and...
It seems there are more changes at Twitter than to the molecules of a frozen burrito in a microwave. On the heels of last month's API change (and scare), Twitter is tweaking content delivery. Twitter product manager Brian Ellin wrote in a blog post last week that the firm is "launching a new tool that makes it easy to embed interactive timelines of tweets on any website." This change allows people and companies to feature interactive tweets directly on their sites. That means that third-party sites, like ESPN (which...
If you haven’t noticed, your local supermarket, department store and fast-food restaurant are using automated point-of-sale (POS) systems to complete purchases. These devices are getting more sophisticated and are able to handle most retail transactions without human intervention. POS automation doesn’t mean they’re maintenance- or management-free. POS systems are connected to accounting, finance, inventory, logistics and operation’s administrative applications and platforms.Software makes POS work, but it still requires an extensive amount...
Zendesk today announced the next generation of its cloud-based customer service platform, rebuilt from the ground up with a new interface and application framework, known as Zendesk Apps. It is also the largest deploy to date on Ember, an emerging JavaScript development framework for building Web applications. In addition, Zendesk today announced the completion of $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and...
Noida, India (PRWEB) September 17, 2012 Lepide Remote Admin is a free tool that helps in Enterprise Desktop Administration by working as remote desktop control. It establishes a seamless connection with any remote computer in the network and offers an interface using which you can perform a host of activities such as starting and stopping Windows services, analyze Windows performance by accessing PerfMon, Analyze and manage Windows Event Log files, transferring files between machines and a whole lot of other activities. It bypasses...
Thursday, 13 September 2012
For IT Pros Working Remotely From Their Systems or on a Mobile Device, SolarWinds' DameWare Remote Support and Mobile Admin Offer IT Pros Powerful, Easy-to-Use Support and Troubleshooting Solutions AUSTIN, TX--(Marketwire - Sep 13, 2012) - SolarWinds ( NYSE : SWI ), a leading provider of powerful and affordable IT management software, today released the results of a disaster preparedness and response survey conducted in partnership with Network World, and introduced the latest version of DameWare Remote Support, formerly DameWare NT Utilities. ...
Help desk software usually provides a lot of features to its users. These features are integrated and fully functioning. They are designed to automate, simplify and accelerate technical support and internal help desk in your whole organization. In this article, we will explain some general features of Help desk software and explain how they provide benefits to your organization.Read more at http://www.business2community.com/tech-gadgets/what-are-the-various-features-of-help-desk-software-0279266#Uiopadyo0Eeg8fAo...
Did you miss VMworld 2012 but still want to stay in the know? Or you just can’t get enough of it? You surely weren’t able to see and attend everything even if you attended the show. SolarWinds invites you to attend a full review of the hot topics, best sessions, and top events by VMware vExpert and blogger Eric Siebert and SolarWinds virtualization expert Robbie Wright. In this webinar, they will cover the latest VMware news, trends from Cloud to SSD to VDI and much more, and reflect on what they mean for the year to come while answering...
Lack of confidence and the perception that social media/social commerce is time consuming holds SMEs back Groupon today revealed the findings of a survey conducted across 360 SMEs, to gather their views on social media. Questions ranged from how often businesses used social media, to what the main reasons were for companies not using it as much as they feel they should be. The results showed that under half (42%) are using social media, despite the fact nine out of ten (90%) believed that the power of such networks have the potential to...
Wednesday, 12 September 2012
We’re just a couple hours away from Apple’s big event but their website has given away a lot of details already.Looks like the next iPhone will be called the iPhone 5 after all, according to a search on Apple.com that reveals a press release page and product page (though the links are not active yet). Whether it’s a surprise that the new iPhone is called the “iPhone 5” is debatable but what’s a big surprise is that a company as dedicated to secrecy goofed up and let these details out early. Looks like someone’s going to get fired eh?Read...
Tuesday, 11 September 2012
Expands Company’s Award-Winning Citrix GoToAssist CapabilitiesSANTA CLARA, Calif.–(BUSINESS WIRE)–Citrix today announced that it has completed its acquisition of Beetil, a privately-held cloud-based service desk technology provider. Beetil helps technical support professionals provide exceptional customer assistance and streamline technology costs through the delivery of easy-to-use, yet powerful incident tracking, end user self-service, configuration, change management and release management functionality.“Beetil’s services are a natural...
Monday, 10 September 2012
Spiceworks, the social business platform for IT professionals, has launched a new HD mobile application for Apple iPad and Google Android-based tablet devices. The company said the application is designed to cater to an increasingly diverse workforce, allowing Spiceworks' 2 million customers to access its network management, monitoring and help desk tools using a wide range of portable devices. The new Spiceworks application enables IT professionals to manage help desk tickets, view the status of their servers and applications, monitor and...
LAUSANNE, SWITZERLAND -- (Marketwire) -- 09/10/12 -- Kaseya®, today has announced that Devlyx, the leading software provider of retail technology solutions, is using Kaseya's IT management platform to manage more than 7,000 point-of-sale systems. With Kaseya's highly integrated approach to IT systems management, Devlyx can offer its customers improved IT service and ensure that end users have constant access to functional point-of-sale terminals.Previously, Devlyx had struggled with performance issues with the checkout process that had a...
Sunday, 9 September 2012
Having a good help desk software(iKode Helpdesk X) package is also good management practice for the feedback it provides into areas where there is scope for improvement. Regular problems can be dealt with by a knowledge base. Improved efficiency and information sharing, for your customer service representatives. 100% web base helpdesk enhances the communication between your company and your customers all over the world. Easy language translation. (English, German, Bulgarian, French, Hungary, Portuguese, Greek and Chinese included.)Read more...
Friday, 7 September 2012
Help Desk Software has now become one of the most popular software among companies in all over the world. This software is extensively used by small or big organizations because of its beneficial features. Ability to control or access one’s PC from anywhere of the world via the Internet is the most useful tool. The accessibility and flexibility features provided by this software have become even promising with the affordability and performance of high speed internet nowadays.Read more @ http://charlymilsont.tumblr.com/post/30601534544/help-desk-software-and-its-advantages...
Appetite for all-in-one mid-market solutions will increase as organizations begin to adopt formalized IT Service Management (ITSM) practices, according to Info-Tech Research Group. A Mid-Market Service Desk Vendor Landscape report, published by Info-Tech Research Group, ranked Hornbill as the Champion while the market races to include a variety of embedded features, eliminating the need for other programs. “The advantage of the service desk industry in the mid-market is that these programs include features like built-in Remote Desktop and...
AUSTIN, TX–(Marketwire – Sep 5, 2012) – SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today that Carilion Clinic, a non-profit healthcare organization serving nearly one million people throughout Virginia, has achieved complete server coverage and efficiency using SolarWinds Server & Application Monitor (SAM) software. The full case study is available on the SolarWinds website. The Carilion Clinic had previously used Microsoft System Center Operations Manager (SCOM) to manage their...
Monday, 3 September 2012
To say that most of the processes surrounding business intelligence are a little dysfunctional would be putting it mildly in most organizations. Not only are there multiple data sources that are often in conflict with each other, it’s not often clear who has responsibility for managing the BI process. Fact is, there’s usually an analyst on the business side and somebody in IT who would say they were both in charge of BI. Stepping into the middle of this chaos is Quest Software, which today launched the Toad Business Intelligence Suite, which...
LONDON - September 3, 2012 - New research by LANDesk Software reveals that while employee use of smart mobile devices such as smartphones and tablets for work is widespread, only half of IT service desk managers can manage the use of company owned devices, and this falls to around 20% when personal devices are considered.The research, which surveyed 200 IT professionals in the UK between May and July 2012, found that 80% of companies issue smart devices to employees and 60% are aware that personal devices access the company network.When...
SAN FRANCISCO, Aug. 28, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based customer service software provider, today unveiled the new mobile customer portal, offering faster, enhanced access to an organization's help center across any mobile device, including iPhone, Android, BlackBerry, and Windows Phone. With more than 87% of the world's population using mobile devices, a major shift in how people are logging onto the Internet is underway. The majority of adults are using smartphones more than any other devices to access the web....
Saturday, 1 September 2012
Cherwell Software, one of the fastest-growing IT Service management software providers, today announced that Cherwell Service Management has been positioned by Gartner, Inc. in the “niche players” quadrant of the IT Service Support Management Tools Magic Quadrant report. Cherwell is just five years from its inaugural software release.Read more @ http://www.revelationdata.co.za/cherwell-ranked-top-by-gartner/...
You’ve probably figured it out already – customer support is the next game changer in your business. Which means you either already have a help desk solution (that you love or hate), or are looking for one right now. And that opens up another Pandora’s box of questions: should you download, install and maintain your on-premise help desk software on your own turf, or should you trust a solution hosted on the cloud? We’ve spoken quite a bit about why a hosted help desk software makes a lot of sense for most businesses. But to be fair, there...
Houston-based BMC Software's latest customer is a library system in Colorado, the firm said this week. BMC said that the Douglas County Library System, halfway between Denver and Colorado Springs, is using the firm's Track-It! IT service management software for its operations. Financial impact of the win were not disclosed. BMC's software is being used for help desk management. Read more @ http://www.texastechpulse.com/bmc_signs_colorado_library_system/s-0044781.html...
When did you first hear about the SC Awards and what prompted you to be a part of the big event?We have been hearing about the SC Awards for the last four to five years. SC Awards is one of a kind event which provides a level playing field for IT security products, companies and professionals to compete with the best of the best in global IT security. What's a key benefit for entering your company in the SC Awards?The SC Awards provide us with an opportunity to present our company, ManageEngine, and specifically our SIEM product, EventLog Analyzer,...
Who doesn’t like to win things? Not many people I would imagine. Here is your chance at prizes and fame on the Internet (well ok, possibly prizes…). To compete for prizes, you need to demo SolarWinds latest NPM release and answer a few questions about the product over the course of the contest. Click here to sign up for daily contest reminders, so you don’t forget to play. Remember, if you don’t play, you cannot win.Read more @ http://techhelp.cybercreations.net/2012/08/28/contests-and-prizes-from-solarwinds/...
SolarWinds, a provider of IT management software, has announced the launch of SolarWinds Firewall Security Manager (FSM), which adds easy to use, multi-vendor firewall management to its growing portfolio of IT Management products. Highlights of SolarWinds FSM software include:Read more @ http://www.complianceweek.com/solarwinds-launches-solarwinds-firewall-security-manager/article/256870/...
Subscribe to:
Posts (Atom)
