Download Free White Paper : Delivering the IT Service Desk of Tomorrow

Delivering the IT Service Desk of Tomorrow, While Working within the Realities of Today's Constraints

Source : Help desk software

Download the white paper for free now!!!

The changing role of IT Support in businesses has made it imperative for IT service desk software to break away from the shackles of traditional IT service management.

With trends like increasing complexity of IT systems, advanced technologies on multiple service delivery platforms and an untethered mobile workforce to cater to, IT help desks need to gear up to address the challenges of the new age.

This whitepaper examines the pitfalls of traditional IT service management and offers a perspective on why on demand IT helpdesks on the cloud may just be the answer in the future. Download the white paper for free now!!!

Read More

Customer Infographics - ManageEngine ServiceDesk Plus

View this interesting customer infographics of ManageEngine ServiceDesk Plus, help desk software with asset management.

Know more about ManageEngine ServiceDesk Plus customers and how it is widely deployed across the globe in an interesting graphical representation.

View Original image : ManageEngine ServiceDesk Plus

"ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages."

Read More

A Typical day of an IT Manager - Sean Freeman [True Story]

This video shows the true story of Sean freemen, VP of IT who had to spend most of his time working on the routine IT Jobs...Finally ManageEngine for the rescue which saved him from the rat race and gave him his life back....

Here i am embedding the video from youtube. It clearly depicts the life of an IT manager before and after the usage of the best help desk software in the market, ManageEngine ServiceDesk Plus. Know the problems faces without using any IT help desk software and the benfits you get after buying an IT help desk software which best satifies your requirements.


Check out this interesting video and share your comments and feedbacks...

Read More

Help Desk Management with Numara Track-It!

Quick overview of help desk management using Numara Track-It!.

Numara Track-It is defined in the words of the service provider as follows.

"Leading choice for small to medium sized businesses searching for helpdesk applications. Over 50,000 customer sites worldwide have installed a Track-It! help desk"

Here is the overview video of help desk management from Numara Track-It

Read More

Help Desk Software Review - Spiceworks

Here is the review of help desk software, spiceworks.

Official website :  http://www.spiceworks.com/

Screenshot of the page :

From the service provider,

"Join over 1,500,000 IT professionals using Spiceworks’ free network management software. This free IT management software benefits IT pros needing a complete network monitoring software solution."

Pros :

1. Free help desk software.
2. Easy to access with useful daily summary page & scanned reports.
3. Iphone & android mobile app

Cons :

1. Its not completely free. Free with ads, or $20 per month without them.
2. Slow interfacing
3. You will get instant emails to buy sponsor products of spiceworks
4. AVG antivirus reported that the EXE package of spiceworks has included some potentially harmful program, "HackTool. DHQ"

For detailed FXF listing of spiceworks help desk software, check here,

Spiceworks help desk review

Read More

Welcome to Zendesk

Here is the introductory video of zendesk.

Zendesk is defined by the service provider as follows....

"Web-based help desk software with an elegant support ticket system and full live chat software functionality."

Read More