Nutley, NJ (July 31, 2012) – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced the introduction of Alloy Navigator 6.5 Enterprise, the company's award-winning IT service and asset management suite. Alloy Navigator 6.5 Enterprise delivers practical real-world solutions designed to tackle the challenges IT departments face everywhere. With exciting new features such as Calendar Views, Self-Service Manager Access, Satisfaction Surveys and Workload Balancing to name a few, this new offering...
Tuesday, 31 July 2012
Sunday, 29 July 2012
Introduction:Everybody figures out Bob! Steve Is profitable In a IT Team ones Cost Programs company. If the Health provider office Administrator Have access to a problem, They begin to Or simply shoot your guy Coupled with say, “Hey Bob, I own a predicament here, Being disloyal address it”. Richard appreciates that On the Staff Before User name Moreover Their own Properties details. He fixes Each and every one Illnesses Coupled with walks A brilliant show. The companhy is certainly going Very good Plus Establishment inflates difficult...
For the longest time I kept asking why IT help desk software was even necessary. I think that I really didn’t understand the purpose of the program and therefore was unable to recognize its importance. I was thinking it was software for those who didn’t have an IT department. It turns out that this is the kind of program that can set your IT department on fire. In the good way, of course.Read more @ http://www.cynergysoftware.com/why-is-it-help-desk-software-even-necessary/...
Security is everything when referring to choosing a help desk system. Before you commit yourself to a seller, judge whether they are going to give you complete integrity, confidentiality, and high reliability in accessing information and shopper details. Does the vendor framework utilise top flight information services and centers? As an example, leading information centres like the Amazon Web Services Cloud offer a few redundant web connections, redundant supply of power from more than one companies, and physical safety of military level...
PLEASANTON, Calif.--(BUSINESS WIRE)-- In honor of the 13th annual System Administrator Appreciation Day — Friday, July 27, 2012 — ManageEngine, the real-time IT management company, invites everyone to gift their SysAdmins with a well-earned ‘thanks’ and the chance to win some awesome prizes, like a Nexus 7, skydiving trip, gaming room and much more. Visit http://sysadminday.manageengine.com/ now to enter. Remember your first day on the job when you found your workspace waiting ...
Johns Hopkins University Selects SysAid to Manage IT Help Desks and Asset Inventories Tel Aviv, Israel – July 19th, 2012 – SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, announced today that its help desk software solution has been deployed at The Johns Hopkins University.Read more @ http://www.sysaid.com/press-releases/715-johns-hopkins-university-selects-sysaid-to-manage-it-help-desks-and-asset-inventories.htm...
The company that makes this software just got acquired by another IT software company called Solarwinds, but apparently Solarwinds is planning to do things over there a little differently: the Mac and Linux version download links have been removed from the website. A salesperson at the company emailed TUAW reader Neil, and says that "moving forward [Web Help Desk] is strictly Windows-based."Read more @ http://www.tuaw.com/2012/07/27/it-support-service-webhelpdesk-acquired-mac-and-linux-versio...
Friday, 27 July 2012
A poor user experience can kill businesses running customer-facing applications in the cloud. To complicate matters even more, typical user feedback such as "the application is running too slow" is not often specific enough to pinpoint and fix the problems before the business is impacted. To help IT organizations deliver what end users want, BMC Software BMC +2.02%...
Thursday, 26 July 2012
Solarwinds, a leading provider of IT management software acquired web help desk software, a provider of online help desk software, for $20 million. Through this acquisition , Solarwinds is entering into the help desk industry in the name of “Solarwinds Web Help Desk” along with its IT management portfolio of network, applications, virtualization and storage management.News of this acquisition was announced with the company’s second-quarter earnings. SolarWinds reported revenue of $64 million for the quarter, marking a record for the company...
AUSTIN, TX — (Marketwire) — 07/25/12 — SolarWinds® (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today that it is launching a new product, SolarWinds Web Help Desk, which adds Web-based IT Help Desk software to its growing portfolio of IT Management products. The new SolarWinds Web Help Desk has all of the power and features that IT pros need, and will be priced starting under $500, making it one of the most affordable IT Help Desk solutions available. “SolarWinds Web Help Desk will serve...
Wednesday, 25 July 2012
InvGate the provider of innovative, next generation IT Service Management (ITSM) solutions today announced the addition of its Service Desk Business Analytics reporting tool, available now as part of the InvGate Service Desk solution. Based on OLAP, it enables users to interactively analyze multidimensional data from multiple perspectives.More often, service desk managers are asked for reports they just can’t deliver. Having the ability to dynamically slice and dice data to perform detailed drill downs and roll ups with a single click can...
Spiceworks 6 will enable IT professionals discover what's happening in their environment and share their collective knowledge IT professionals' social networking firm Spiceworks has released the new version of its free social network and IT management software for small and mid-sized businesses (SMBs), Spiceworks 6. The new version features an automated cloud services discovery, an optional remote device agent and a new social IT knowledge base.Spiceworks 6 will help IT professionals discover what's happening in their environment...
I am Apple convert -- I use an iPad, iPhone and my beloved MacBook! I converted about 18 months ago and have found the experience to be wonderful with little or no support requirements. However, last week I was not able to get access to wireless while visiting another office. Rather than opening a support issue, I quickly looked at our collaboration site and my issue was resolved in about 60 seconds. Whether you are aware of it or not, this process is part of business as usual for me and is a behavior that is becoming more typical...
Tuesday, 24 July 2012
HOUSTON--(BUSINESS WIRE)--This is the year of accountability for cloud computing. Businesses are demanding that CIOs deliver value from their cloud projects. The acknowledged leader in cloud management, BMC Software (NASDAQ:BMC) has been helping its growing base of cloud customers to answer that call with measurable benefits to the business. “A majority of the companies that require infrastructure services are working in a hybrid environment that includes cloud services, yet want unified monitoring...
ManageEngine, the real-time IT management company, today announced the immediate availability of Ruby on Rails support in its performance monitoring software package, Applications Manager. The move lets Applications Manager monitor applications running on Ruby on Rails environments as well as measure user satisfaction of critical web applications, capture transaction traces and view performance...
Continuing its push to virtualize all aspects of the data center, VMware is acquiring software-defined networking firm Nicira for $1.26 billion, the companies announced Monday."I believe we have the same opportunity to do for networking what we've already done for servers and many other parts of the data center," Steve Herrod, VMware's CTO, wrote in a blog post about the deal. VMware will fold Nicira's core technology, called Open vSwitch, into its own portfolio of virtual networking software, VMware said.Read more @ http://www.computerworld.com/s/article/9229510/VMware_to_acquire_OpenFlow_pioneer_Nicira_for_1.26_billion...
One of the most important factors in creating a long lasting small business is providing excellent customer service.Unfortunately, when you have a small business it can be harder to provide efficient client care due to lack of personnel. Fortunately, due to cloud-based customer support apps small businesses can now provide excellent customer service by using enterprise level customer support applications, and visually integrated help desk applications. Help desk online software usually allows your customers to submit issues...
Monday, 23 July 2012
Quest Software has launched AttachThis, a new tool that could drive up adoption of SharePoint -- or at the very least maximize existing investments in the Microsoft collaborative software. Essentially, AttachThis is designed to enable Microsoft Outlook users to take advantage of SharePoint without changing their desktop context. In addition to the new tool, SharePoint experts at Quest identified three reasons why IT needs to take the reins to help drive SharePoint adoption. Quest Software reps have outlined three reasons as to why IT should...
Following your awesome feedback about our post from March, Free Cloud Services for Application Developers, the Xeround team put our heads together to produce an expanded list of 51 free cloud resources that can make life easier for application developers. Everything we do focuses on freeing up your development resources so you can concentrate on what you do best – cranking out kick-ass code. Enjoy! Thanks to Aaron on the Wiremob team and Manner Oshaf for suggesting two great services missing from our previous list – CakePHP and Jelastic....
The new version adds several capabilities related to compliance management and reporting to manage complex IT infrastructure IT service management and service desk software firm FrontRange Solutions has launched a new version of Desktop & Server Management (DSM 7.1).Read more @ http://itservices.cbronline.com/news/frontrange-releases-new-version-of-its-client-management-application-230712...
Thursday, 19 July 2012
How did Dell really win the bidding war for Quest Software, the provider of virtualization and IT management software? MSPmentor has the inside story. The one-year journey reveals that Dell (NASDAQ: DELL) initially declined to buy Quest Software (NASDAQ: QSFT).Instead, Quest representatives danced with 17 other potential suitors, including nine potential bidders that met with Quest officials. So how and why did Dell return to the negotiating table, leapfrog other bidders, and buy Quest for $2.4 billion? Here’s the inside story on the software...
Wednesday, 18 July 2012
ManageEngine, the real-time IT management company, today announced the general availability of ITPulse, the industry’s first private social network built exclusively for IT teams. ITPulse engages and socializes IT teams by establishing a one-stop, cascading wall for real-time display of IT infrastructure health and collaboration in a secure and fun environment. Today’s lean IT model forces IT teams to make decisions on the fly, forcing them to ditch the traditional email-based communication...
Financial institutions are transitioning to cloud computing with the goals of growing revenues, reducing costs and increasing responsiveness to risk. These are difficult times in the financial sector. Against a backdrop of uncertain economic growth, consumer distrust and increasing regulation, financial organizations are working to maintain a healthy bottom line and boost consumer confidence in their offerings.Read more @ http://blog.kaseya.com/blog/2012/07/17/vmware-virtualization-transform-financial-services-it-departments/...
Tuesday, 17 July 2012
The WashingtonExec had the chance to talk with Paul Christman, President and CEO of Quest Software’s Public Sector, about biometric capabilities on mobile devices and managing internal threats before tackling external security issues. Christman also spoke of not ruling with an iron fist and the buzzwords he chooses to use in his organization.Know more @ http://www.washingtonexec.com/2012/07/interview-with-paul-christman-making-the-quest-software-mission-possible/...
Moving to a web based help desk is no small decision. Fortunately, this migration is carried out by IT professionals who want to make their own life easier while making the transition as painless as possible – not repeating typical migration problems and the potential of bloodshed. (Seriously, if you want to hear some war stories, speak to someone who was around when offices had to switch from typewriters to word processors.)Read more @ http://www.samanage.com/blog/2012/07/how-to-move-to-a-web-based-help-desk/...
Friday, 13 July 2012
Submitted by Kimberley ChanOneDesk is web-based help desk software that allows companies to collaborate with customers, answer their questions and resolve their ticket items. It facilitates communication between all stakeholders and allows companies to keep customers updated on the status of their issues. With OneDesk, the whole team can get involved and take action on customer requests quickly.OneDesk is integrated with a suite of applications that includes feedback, ideas, requirements and issues/tasks management, issue tracking, and roadmapping/release...
Hi friends,This is my 100 th post. And this blog has been visited 32,606 times so far. Thank you for following me and providing excellent support.From now onwards, i will be providing a way to submit your help desk story, it may be link, pic, video, presentation, pdf file, white paper, case study or anything here to get featured. Note : To get approved, click "Join this site" in the sidebar followers widget. Online Form powered...
With the aim to find a new Service Desk software solution that offered complete customization and seamless upgrades, Baillie Gifford initially reviewed a range of products against a set of key features to ultimately select Cherwell Service Management™ from Cherwell Software®.According to Rob Whittaker, Baillie Gifford’s IT service desk manager, three things stood out about Cherwell. Firstly, how intuitive the product is. With some of the products reviewed, it was difficult even to see how to log a call at first glance. Secondly, Cherwell’s...
It is "distressingly common" to see ERP (enterprise-resource-planning) projects involving Oracle, SAP and Microsoft Dynamics software end up taking longer than customers anticipated, according to a new survey.The survey released this week by Panorama Consulting, a Denver-area company that provides ERP implementation and software selection services, is based on 2,000 responses from 61 countries, which were collected between February 2006 and May of this year.Read more @ http://www.computerworld.com/s/article/9229070/Survey_finds_ERP_software_project_overruns_39_distressingly_common_39_?taxonomyId=121...
Salesforce.com may be snatching up enterprise real estate all over the internet but companies like Zendesk are still holding their own and growing. The online customer service company now stands at 20,000 customers and has recently updated its platform to enable language localization. According to the Zendesk release, 11 localized versions of its services are now available and users as far as Brazil and China can use the platform to handle...
Altitude Software, a global leader in contact center technology, and BELTEL, the leading systems integrator, today announced the implementation of a new contact center at leading Russian real estate developer PIK Group, with a clear impact on efficiency and improved customer service.PIK Group is a leading Russian real estate developer, focused on large-scale residential projects within the Moscow Metropolitan Area and selected Russian regions. Since its foundation in 1994, PIK Group has become a market leader in the mass-market residential...
Thursday, 12 July 2012
Twitpic founder Noah Everett yesterday quietly launched his new venture, called Helpmint, in public beta. It’s an online tool that wants to enable companies to provide better online customer service by turning Twitter, SMS and email incoming into a single comprehensible conversation stream. From the looks of it, companies will also be able to create an online knowledge base that allows customers to contact them with a single click in case...
Desk.com (previously Assistly), the customer support service acquired by Salesforce last year, has dropped version one of its iOS app, which will allow its customers to interact with their community on the go. The team announced the app on its Twitter account, and it looks pretty full-featured for a mobile app.Read more @ http://thenextweb.com/apps/2012/07/13/salesforce-service-desk-launches-an-ios-app-to-make-customer-support-an-untethered-task/...
3CLogic and VA Associates today announced their partnership to offer a new class of innovative services that combine IT Service Management and call center telephony under one umbrella. With this new offering, IT Service Management and call center services are hosted on and delivered from the “Cloud” such as Amazon Web Services (AWS) or others, as a unified service.This presents a new paradigm shift for Government and Commercial markets as they move from in-house, big box computing to a utility service that is much more flexible and cost...
The Partner Management Console simplifies the management and monitoring of Symantec Endpoint Protection.cloud and Symantec Backup Exec.cloud Security firm Symantec has introduced several new cloud capabilities, including the availability of the Symantec Partner Management Console.The Partner Management Console is a tool that utlises a single web-based portal to simplify the management and monitoring of Symantec Endpoint Protection.cloud and Symantec Backup Exec cloud.The new capabilities are a part of Symantec's MSP strategy which delivers...
With a give-away name like this, what the startup SupportBee does is a no brainer. It provides companies with a software solution to solve their customers’ problems in a manner that is effective. The most common approach for small enterprises has been using Gmail, but that apart from being ineffective is cumbersome.Read more @http://www.pluggd.in/supportbee-features-297/...
Tuesday, 10 July 2012
Non-IT people don’t spend time thinking about help desk software. When they interact with their IT Help Desk, many of them subconsciously believe they’re using a magical portal where they express their lamentations, and an IT worker with his or her magical skills will make everything better.This setup is actually beneficial to both IT workers and civilians. The less they have to think about how they’re interacting with the powerful wizards behind the IT Help Desk, the happier they are. And happy civilians make for happy IT...
Zendesk has a new feature out today, that lets customers send private Facebook messages that automatically go to agents as Zendesk customer service tickets.What this means? It’s getting easier than ever to get your questions answered or customer service issues resolved. It also points to the blurring lines between work apps and personal ones. And without question, it shows how our work and personal lives criss cross more than ever.Read more @ http://techcrunch.com/2012/07/10/zendesk-now-offers-facebook-private-messages-for-customer-service/...
Sunday, 8 July 2012
Live Chat, Ticketing, email support are just a few of the things that make tracking a customer request easier. Call logging, a knowledge/information center that reps/agents can pull information from quickly when answering questions and the best of these have social integrations so you can keep up with what’s happening around your brand and company name on Facebook, Twitter, and beyond.The biggest value of a help desk is that your customer information is in one central place. If a customer calls in at another time, around the same request,...
Thursday, 5 July 2012
Here is the history of ITIL given on the timeline.Data from the source : 1972: IBM starts research on quality service delivery called information Systems Management Architecture (ISMA). 1980: IBM publishes Volume I of the IBM Management series titled "A management System for the Information Business", first public edition of ISMA. 1986: CCTA authorizes a program to develop a common set of operational guidance with the objective of increasing efficiencies...
ManageEngine, the real-time IT management company, today announced it has added Service Catalog to ServiceDesk Plus-MSP, its complete help desk for managed service providers (MSPs). The new feature helps MSPs streamline their service delivery and improve operational efficiency. To further improve life for MSPs, ServiceDesk Plus-MSP also gains agent-based scanning, technician auto assign, and integration...
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