By Natarajan Aravind If you are to buy a HelpDesk & Asset Management software, see the following checklist before you decide on one.Comprehensive Help Desk FunctionalityA good Help Desk product can dramatically rise the productivity of the Help Desk Personnel (which in turn will rise the organisation's productivity as a whole). Computer users can be made to submit their requests by mail, phone or through the web interface provided by the product. These requests gathered centrally will be attended to by technicians (who already are automatically...
Wednesday, 28 September 2011
Here is the review of help desk software, SysaidScreenshot of the page :From the service provider,"SysAid IT Help Desk Software provides a complete web-based solution for any IT department. Automate your service desk, control your hardware and software management, and implement effective systems monitoring."Pros :SysAid chat features allow users to chat with any other end-user logged into the network. Users can create service requests, access...
By Natarajan Aravind #5 All your hardware components like Printers, PCs etc come under various maintenance contracts with different maintenance vendors. Do you know which batch of PCs are under warranty & for what number of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware component & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed?#4 Typically your company gets hardware parts and accessories...
Tuesday, 27 September 2011
Here is the review of help desk software, BMC Service Desk Express.Screenshot of the page : From the Service Provider,"The No. 1 choice for ITIL-aligned service management processes. Reduce complexity and make customer support, change, asset, and request management a seamless integrated process."Pros : Simple User Interface: reduces staff training time and speeds problem solving processes. Built-in Process Flow Taskbar: simplifies service...
Here is the review of help desk software, helpstar.Screenshot of the page :From the service provider,"We’ve been in the service management solutions business since 1988. Since then, our helpdesk software has been licensed to over 3,500 organizations around the world. We help all types of businesses, ranging from those with a hundred employees to those with tens of thousands. We take pride in the fact that we are recognized as a worldwide leader...
Sunday, 25 September 2011
Here i am sharing information about an ITSM webinar which should not be missed by you..."The ITSM webinar series, organized by ManageEngine, with Rob England (a.k.a IT Skeptic) as the speaker, will be presented in a 6 part series. The third part of the ITSM series of webinars is titled "Improving service quality: Service Desk Metrics". This webinar discusses in detail about various metrics that have to kept in mind when measuring service...
Thursday, 22 September 2011
Here is the help desk software review of webhelpdesk.comScreenshot of the page : From the service provider, "Not all help desk software solutions are built alike. The web-based Web Help Desk user interface is a breath of fresh air — easy on the eyes and easy to deploy."Pros :The official website is really clear with all features listed with comparison between editions.Provided with the online web demo with free trial option.Fully web based...
Wednesday, 21 September 2011
Here is the review of Service-now.comScreenshot of the web-page :From the service provider,"At ServiceNow we call this new level of service IT 3.0. Born on the cloud, our IT Service Management solutions help the best IT thinkers to transform from the legacy status quo to a new level of world-class IT service."Pros :They are providing a wiki page with the clear explanation of all the features.Providing all the basic help desk functions and they...
Thursday, 15 September 2011
Author: ManageEngine ZohoIntroduction: Everybody knows Bob! Bob works in the IT department of a Financial Services company. When the Office staff have a problem, they call him and say, 'Hey Bob, I have a situation here, Can you fix it'. Bob knows all the employees by name and their assets details. He fixes all problems and runs a great show. The business is going great and the company expands adding more employees providing them more IT Services. Can Bob still run the show? Let us see how ITIL-based Help Desk Software can help Bob and businesses...
Friday, 9 September 2011
Nowadays, in all industries, every small and large enterprises are switching from on-premise software applications to SaaS services, of which the highest priority goes to help desk management services. Since not all the SaaS help desk softwares are efficient to meet the organizational needs, before considering any of the SaaS help desk providers, you need to carefully evaluate the SaaS help desk vendors for some key help desk features.Here...
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