IT Help Desk Software Review - Net Help Desk

Here is the review of it help desk software, net help desk.Official Website : http://nethelpdesk.com/ Screenshot of the page :From the Service Provider, "Our software has been built for the needs of IT Companies and IT DepartmentsTailor and customise NetHelpDesk to meet your business needs, and not the other way around!"Pros :ITIL compatibleTechnician Time Recording, Timesheets and Calendar.Advanced SLA Handling with SLA...

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Win Your Christmas Wish

Win your christmas wish with ManageEngine ServiceDesk Plus....Decorate your office this christmas, upload your pics on their facebook fan page wall and win exciting gifts from  ManageEngine ServiceDesk Plus !!!!Before submitting, do check the guidelines in the Picture above.For more, visit facebook.com/servicedeskplusMerry Christmas !!...

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Zendesk Launches Enhanced Android Application

Zendesk, a cloud-based help desk software provider, today announced a brand new version of its Zendesk for the Android mobile platform. Zendesk now runs across all Android devices, from smartphones to tablets. Through Android devices, companies will have the same visibility into Zendesk customer service activity as they would from desktop browsers, allowing them to view and manage requests while on the go.Read the whole story @ destinationcrm.com...

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Download Free White Paper : Delivering the IT Service Desk of Tomorrow

Delivering the IT Service Desk of Tomorrow, While Working within the Realities of Today's Constraints Source : Help desk softwareDownload the white paper for free now!!! The changing role of IT Support in businesses has made it imperative for IT service desk software to break away from the shackles of traditional IT service management.With trends like increasing complexity of IT systems, advanced technologies on multiple service delivery platforms...

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Customer Infographics - ManageEngine ServiceDesk Plus

View this interesting customer infographics of ManageEngine ServiceDesk Plus, help desk software with asset management.Know more about ManageEngine ServiceDesk Plus customers and how it is widely deployed across the globe in an interesting graphical representation.View Original image : ManageEngine ServiceDesk Plus"ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best...

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A Typical day of an IT Manager - Sean Freeman [True Story]

This video shows the true story of Sean freemen, VP of IT who had to spend most of his time working on the routine IT Jobs...Finally ManageEngine for the rescue which saved him from the rat race and gave him his life back....Here i am embedding the video from youtube. It clearly depicts the life of an IT manager before and after the usage of the best help desk software in the market, ManageEngine ServiceDesk Plus. Know the problems faces without...

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Help Desk Management with Numara Track-It!

Quick overview of help desk management using Numara Track-It!.Numara Track-It is defined in the words of the service provider as follows."Leading choice for small to medium sized businesses searching for helpdesk applications. Over 50,000 customer sites worldwide have installed a Track-It! help desk"Here is the overview video of help desk management from Numara Track-It...

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Help Desk Software Review - Spiceworks

Here is the review of help desk software, spiceworks.Official website :  http://www.spiceworks.com/ Screenshot of the page :From the service provider, "Join over 1,500,000 IT professionals using Spiceworks’ free network management software. This free IT management software benefits IT pros needing a complete network monitoring software solution."Pros :Free help desk software.Easy to access with useful daily summary page & scanned reports.Iphone...

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Welcome to Zendesk

Here is the introductory video of zendesk.Zendesk is defined by the service provider as follows...."Web-based help desk software with an elegant support ticket system and full live chat software functionalit...

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Iphone Mobile Help Desk App - ManageEngine ServiceDesk Plus

ServiceDesk Plus is now available on the iPhone. It's a simple to use app which helps the service desk staff work even on the move.With request management going mobile, the tickets can be viewed, created and handled instantly from anywhere...Get the App for free http://www.servicedeskplus.com/iph...

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3 Ways to Improve Customer Service with Help Desk Software

By Donna GunterWhen you start your online business, you have very few customer service issues. Those that do emerge can usually be handled fairly easily via email or a phone call, and you'll probably resolve most of these yourself. However, as your business grows and you begin to develop products and programs, the number of customer service issues increases, as well. You then begin to look for a way to delegate this task, but if you don't have procedures outlined for how you have handled these issues in the past, it becomes difficult to train your...

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IT Service Level Agreement

This demo shows how quality service can be delivered at the right time with Service Level Agreement using ManageEngine ServiceDesk Pl...

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Customer Service Software - 11 Tips to Get What You Really Need

By Joe Boye Nowadays, no one understands a good, comprehensive customer service without a supporting software platform. A good Customer Service Software will allow you to address efficiently your customer issues, by registering them, assigning them automatically to the right resources, tracking their evolution until resolution, obtaining relevant metrics and creating easily a knowledge base to record known solutions to recurring issues.If you have spent some time investigating your options in the Internet, you will by now be aware that there are...

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A Day in the Life of Kate - Asset Management using ManageEngine ServiceDesk Plus

A interesting video depicting the typical day of an Asset Manager. Kate, the Asset manager uses ManageEngine ServiceDesk Plus to manage her IT assets seamlessly. Know more about ServiceDesk Plus at www.servicedeskplus....

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Self Service Portal and its Benefits

Nowadays, IT customers become more demanding and expecting quick resolution of issues and frequent updation in products. To reduce the service desk pressure and to keep the help desk up and running 24x7, self service portal need to be implemented to make the users deal with incidents without the assistance of service desk. Through web based self service portal, users can log in their requests, track the progress of their logged tickets and search solutions from the knowledge base, all without contacting the help desk team. You can even provide...

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A Tale of Two Realities: IT Managers, What's Keeping You from Adopting New Technologies?

Author: ManageEngineI had a lot of fun talking to Michael Dortch recently. For those of you who don\'t know Michael, he\'s a charismatic IT analyst who has a great perspective on IT and who likes to share it. The man\'s one of the toptweeting IT analysts and has written extensively about IT infrastructure, collaboration, and cloud computing — all of which are right up our alley at Zoho and ManageEngine.So Michael came toPleasanton, and we talked about what is on the minds of IT managers today. Feeling Dickensian, we agreed that it is both the best...

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Cynergy Software Overview

Here is the overview video of cynergy softwa...

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Help Desk Software Review - Zendesk

Here is the review of help desk software, Zendesk.Screenshot of the page : From the service provider,"Web-based help desk software with an elegant support ticket system  and a self-service customer support platform. Agile, smart and convenient."Pros : Easy and intuitive interface with self service support.Customizable interface makes it easy to insert your own logos and brandingZendesk has included widgets which allows you to integrate...

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How to Choose Your Helpdesk Software

By Alex C Johnson How you choose your helpdesk software will have an important impact on your customer satisfaction and profits. Because it is where you have all the contact with your customers and can turn them into raving fans.You know how many various helpdesk software and services are out there, so you want to discover which one is the best for your business style and needs.Here are some of the most common types of helpdesk software...Web based helpdesk softwareHelp desk software vs. servicesOpen source helpdesk softwareAnd more...So as you...

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Help Desk Software HESK

This is a brief video introduction to HESK help desk software highlighting main help desk software features and work fl...

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Help Desk Software - SysAid Intro Video

Watch this animated 3-minutes Help Desk Software intro clip by SysAid!This 3-scenes clip is an overview of the Help Desk Software experience, from both the end-user and IT administrator point of vi...

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Help Desk Software For Your Website

By John Horsch If you are offering products and services online, it will greatly help if you get to monitor the movement of sales, as well as the activity and responses of your clients. Using this type of information is greatly useful if you want to improve your business. You will discover that considering their problems and concerns will optimize your system as well as the way you do business. Here are some tips on how you can stay visible and helpful through your site.You Can Get It for FreeThere are actually plenty of help desk software...

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Help Desk Software Customers Talk - Creative Collage Video

Here is an interesting collage video. Have a look at it and share your comme...

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Help Desk & Asset Management Software - Choosing The Right One

By Natarajan Aravind If you are to buy a HelpDesk & Asset Management software, see the  following checklist before you decide on one.Comprehensive Help Desk FunctionalityA good Help Desk product can dramatically rise the productivity of the Help Desk Personnel (which in turn will rise the organisation's productivity as a whole). Computer users can be made to submit their requests by mail, phone or through the web interface provided by the product. These requests gathered centrally will be attended to by technicians (who already are automatically...

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Help Desk Software Review - Sysaid

Here is the review of help desk software, SysaidScreenshot of the page :From the service provider,"SysAid IT Help Desk Software provides a complete web-based solution for any IT department. Automate your service desk, control your hardware and software management, and implement effective systems monitoring."Pros :SysAid chat features allow users to chat with any other end-user logged into the network. Users can create service requests, access...

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Top Questions to Ask Before Buying a Help Desk & Asset Management Software

By Natarajan Aravind #5 All your hardware components like Printers, PCs etc come under various maintenance contracts with different maintenance vendors. Do you know which batch of PCs are under warranty & for what number of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware component & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed?#4 Typically your company gets hardware parts and accessories...

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Help Desk Software Review - BMC Service Desk Express

Here is the review of help desk software, BMC Service Desk Express.Screenshot of the page :  From the Service Provider,"The No. 1 choice for ITIL-aligned service management processes. Reduce complexity and make customer support, change, asset, and request management a seamless integrated process."Pros : Simple User Interface: reduces staff training time and speeds problem solving processes. Built-in Process Flow Taskbar: simplifies service...

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Help Desk Software Review - Helpstar

Here is the review of help desk software, helpstar.Screenshot of the page :From the service provider,"We’ve been in the service management solutions business since 1988. Since then, our helpdesk software has been licensed to over 3,500 organizations around the world. We help all types of businesses, ranging from those with a hundred employees to those with tens of thousands. We take pride in the fact that we are recognized as a worldwide leader...

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ITSM Webinar Series 3 : Improving service quality - ServiceDesk Metrics

Here i am sharing information about an ITSM webinar which should not be missed by you..."The ITSM webinar series, organized by ManageEngine, with Rob England (a.k.a IT Skeptic) as the speaker, will be presented in a 6 part series.  The third part of the ITSM series of webinars is titled "Improving service quality: Service Desk Metrics". This webinar discusses in detail about various metrics that have to kept in mind when measuring service...

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Help Desk Software Review - Web Help Desk

Here is the help desk software review of webhelpdesk.comScreenshot of the page :  From the service provider, "Not all help desk software solutions are built alike. The web-based Web Help Desk user interface is a breath of fresh air — easy on the eyes and easy to deploy."Pros :The official website is really clear with all features listed with comparison between editions.Provided with the online web demo with free trial option.Fully web based...

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Help Desk Software Review - Service-now.com

Here is the review of Service-now.comScreenshot of the web-page :From the service provider,"At ServiceNow we call this new level of service IT 3.0.  Born on the cloud, our IT Service Management solutions help the best IT thinkers to transform from the legacy status quo to a new level of world-class IT service."Pros :They are providing a wiki page with the clear explanation of all the features.Providing all the basic help desk functions and they...

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How ITIL-based IT Help Desk can help Small and Medium Businesses

Author: ManageEngine ZohoIntroduction: Everybody knows Bob! Bob works in the IT department of a Financial Services company. When the Office staff have a problem, they call him and say, 'Hey Bob, I have a situation here, Can you fix it'. Bob knows all the employees by name and their assets details. He fixes all problems and runs a great show. The business is going great and the company expands adding more employees providing them more IT Services. Can Bob still run the show? Let us see how ITIL-based Help Desk Software can help Bob and businesses...

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SaaS Help Desk Software Reviews / Best SaaS Help Desk Softwares

Nowadays, in all industries, every small and large enterprises are switching from on-premise software applications to SaaS services, of which the highest priority goes to help desk management services.  Since not all the SaaS help desk softwares are efficient to meet the organizational needs,  before considering any of the SaaS help desk providers, you need to carefully evaluate the SaaS help desk vendors for some key help desk features.Here...

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Online Help Desk

The most effective way to run a help desk is only through online. Through online help desk software, you can easily run an effective and streamlined help desk for your company.Online help desk softwares are said to be in On-demand model, ie with no software or hardware to buy, install, maintain, or upgrade, it prevents you from burdening into hardware and software maintenance processes. There is no need to download the product, rather it can be used...

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