List of popular IT help desk softwares in the market. Add any IT help desk software, like or dislike and share your comments about the IT help desk softwares in the list here. ...
Monday, 26 November 2012
Wednesday, 7 November 2012
Transaction enhances Absolute's Asset Management capability and provides entry to the IT Service Support Management market VANCOUVER , Nov. 5, 2012 /CNW/ - Absolute® Software Corporation ("Absolute" or the "Company") (ABT.TO), the leading provider of persistent endpoint security and management solutions for PCs, Macs, iOS, Android, Windows and BlackBerry devices, today announced it is acquiring the assets of privately-held LiveTime Software, a SaaS and on-premise help desk and IT Service Support Management (ITSSM) provider.LiveTime Service...
Wednesday, 17 October 2012
IT service management software (ITSM) solutions provider SysAid Technologies Ltd. has released SysAid 9.0, the company’s most recent IT service management platform that comes with a completely integrated mobile device management (MDM) module. How can you benefit from the company’s latest ITIL-certified software? Here are the details.Read more @ http://www.mspmentor.net/2012/10/16/sysaid-integrates-mdm-into-it-service-management-platfo...
AUSTIN, TX, Oct 09, 2012 (MARKETWIRE via COMTEX) -- Today at the fifth annual SpiceWorld conference, Spiceworks(TM), Inc. unveiled the new Spiceworks Dashboard, a tool that gives technology vendors a real-time, at-a-glance view of what IT professionals are saying about their products and services and the moves competitors are making within the world's largest IT community. These new capabilities help technology vendors better understand what IT professionals think about their offerings and how they stack up against the competition. ...
Tuesday, 16 October 2012
CA Southern Africa has announced that CA Technologies has unveiled a new monthly video chat as part of its cloud thought leadership programme, called CloudViews. With this move, CA aims to broaden the debate on cloud computing. Andrea Lodolo, CTO Southern Africa, explains: “The CloudViews programme has been running for several years. With a reach that has grown to over 70 000 since its inception, it has become a go-to source for the cloud community, providing an unbiased source of cloud news, analysis and perspectives to a broad audience...
PRLog (Press Release)Dubai, United Arab Emirates: ManageEngine, a leading Enterprise IT management software provider, announced that it is participating in GITEX Technology Week for the sixth year. The company plans to showcase its wide range of products, make some important announcements, offer customers a sneak preview of upcoming products and meet with customers and partners at the Middle East’s largest ICT exhibition.“ManageEngine has been at GITEX for six successful years and is still counting. During GITEX, we look forward to...
Friday, 12 October 2012
Thursday, 11 October 2012
ISLANDIA, N.Y.–October 09, 2012–CA Technologies (NASDAQ: CA) today announced that it has enhanced CA Nimsoft Monitor with advanced network flow analysis, enabling customers to visualize their IP traffic in ways that can assist them in optimizing application service levels.Click to tweet: CA Nimsoft Monitor Helps Customers Better Safeguard End-to End Service Levels with Advanced Network Flow Analysis #ITSM http://bit.ly/PThzfPCA Nimsoft Monitor 6 helps IT teams better understand network conversations and patterns among critical applications and...
COLUMBIA, S.C., Oct. 11, 2012 /PRNewswire/ -- Unitrends, the leading provider of all-in-one backup, archiving, instant recovery and disaster recovery solutions, today announced it has been honored by Spiceworks, the world's largest IT community, in the fifth annual Spicies Awards. The Spicies recognize IT professionals and technology vendors in the Spiceworks Community who have gone above and beyond to help their peers and customers solve...
Tuesday, 2 October 2012
PLEASANTON, CA--(Marketwire - Oct 2, 2012) - FrontRange Solutions, the only ITSM provider that delivers a Service Management solution with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud, today announced the company has been listed as a 'Champion' in "Info-Tech Research Group's Enterprise Service Desk Vendor Landscape."According to Info-Tech Research Group, "FrontRange™ ITSM is not simply HEAT rebranded. It's an entirely new software product aimed at more mature Service Desks. If an integrated...
SAN FRANCISCO & PLEASANTON, Calif., Oct 02, 2012 (BUSINESS WIRE) -- --OpManager: Real-time IT performance monitoring --Password Manager Pro: Records privileged sessions to protect against insider threats --DeviceExpert: CMDB integration for holistic, completely consolidated NCCM --Stop by booth #100 to see Applications Manager support for Oracle environments Oracle...
Sunday, 30 September 2012
SALT LAKE CITY, Sept. 27, 2012 /PRNewswire/ -- LANDesk Software, a global leader in systems lifecycle management, endpoint security, enterprise mobility and IT service management, today announced the latest additions to the company's innovation portfolio. LANDesk has received six new patents for its technology thus far in 2012 – bringing the company's total number of patents received to 34. This recognition further validates the strength of LANDesk innovation in the secure user management market. Since its inception in 1985, LANDesk...
Thursday, 27 September 2012
ManageEngine, the real-time IT management company, today announced new support for remote mobile application management in the latest release of Desktop Central, its server and desktop management software. Desktop Central has been enhanced with mobile device management capabilities, which include support for Apple iOS 6, in addition to new management features allowing the management of Microsoft Windows 8 and Windows Server 2012.Read more @ http://www.itwire.com/sponsored-announcements/56808-manageengine-helps-businesses-remotely-manage-ios-6-mobile-apps-on-employee-ipads...
All companies who care about providing a satisfied customer service they should use a help desk software. In all cases, help desk software is an essential tool for all online and offline businesses who are looking to enhance services to their clients. Help desk software can be structured either to allow users access software via toll-free number or via web where users can email their issues to desired department (support, sales, billing, management, etc.). Using help desk software can serve company in many ways, and below are some of them:Read...
Wednesday, 26 September 2012
In the future, sitting on hold for hours listening to a robotic-sounding “customer-support rep” tell that you your call “matters,” will be a thing of the past. Today’s tech startups are already setting themselves apart by offering fast and headache-free customer support. As a result, the online helpdesk business is growing with companies like Beetil (acquired by Citrix this month) and Gripevine (a customer complaints service) offering new services. The next contender in the space is SupportBee, a startup founded in 2010. Launching today,...
Monday, 24 September 2012
Sunday, 23 September 2012
Zendesk has reportedly received $60 million in new funding. It is a busy time for the enterprise cloud services provider. They just launched a major revamp of the user interface for the customer support suite. There has also been talk about European expansion plans.Redpoint Ventures led the latest round of funding that included several big names like Goldman Sachs, Silicon Valley Bank, Index Ventures and GGV Capital, as well as the original investors, like Benchmark Capital, Matrix Partners and Charles River Ventures. The $60 million...
Thursday, 20 September 2012
SALT LAKE CITY, Sept. 20, 2012 /PRNewswire/ -- LANDesk Software, a global leader in integrated systems lifecycle management, endpoint security, enterprise mobility, and IT service management, today announced that LANDesk Service Desk has been recognized in the new Magic Quadrant for IT Service Support Management (ITSSM) Tools, which Gartner considers to be an emerging market.Gartner created the new IT Service Support Management report after...
Wednesday, 19 September 2012
AUSTIN, TX--(Marketwire - Sep 19, 2012) - SolarWinds (SWI), a leading provider of powerful and affordable IT management software, today released the results of a survey on patch management, and introduced the latest version of SolarWinds Patch Manager, its automated patch management software solution. The survey*, which compiles the responses of over 130 IT professionals, revealed that IT pros spend a substantial amount of time manually patching.Read more @ http://news.investors.com/newsfeed-marketwire/091912-141370488-solarwinds-survey-indicates-growing-need-for-time-saving-patch-management-tools-to-address-business-critical-vulnerabilities.aspx...
Monday, 17 September 2012
A new study found that an overwhelming number of employees blame poor collaboration for failures in the workplace. Here’s an infographic that explores where these collaboration breakdowns happen — and how to prevent them in the future.Read more @ http://blogs.salesforce.com/company/2012/09/nick-stein-work-post-2.html...
Communication one of the fundamental principles in getting great customer service right. We want to communicate with customers and we want to develop lasting, loyal customer relationships. The trouble often times comes in understanding the strategy behind customer service communication. Read more at http://www.business2community.com/customer-experience/5-ws-to-better-customer-service-communication-0275585#ebPbGYCwsPspdfRe...
Cloud computing is a concept that many Americans have likely heard about and even use on a daily basis but according to a recent survey from Wakefield Research for Citrix, the majority of respondents have virtually no idea what it is. About 29 percent of the 1,006 people polled thought cloud computing had to do with an actual cloud, the sky or something related to weather.Read more @ http://www.techspot.com/news/49980-majority-of-americans-believe-bad-weather-affects-cloud-computing.html...
Big Data is working hard to get into the minds of customers and uncover accurate information about how the customer really feels, thinks and responds to products, services, advertising and brands. But like eager field-scientists exploring a verdant new continent, companies attempting to navigate and leverage Big Data risk getting lost in the weeds. Now — still early on in our understanding of Big Data's true impact — is the time to avoid the most common mistake that companies make when embarking on tech-based research about customers:...
The world of IT is bifurcating into infrastructure providers and innovators. It’s time for CIOs to get on the right side of that wave.Gartner analyst, Mark P. McDonald, wrote a compelling piece showing IT growth rates over the last decade. Here's his graphic showing the trend: Read more @ http://www.zdnet.com/research-the-devalued-future-of-it-in-a-marketing-world-70000039...
When Apple told news outlets it was "blown away" by iPhone 5 pre-orders, something about it didn't sit right with us. There was something familiar about it, but it rang more hollow than usual from Apple. We think we've figured out why. The language Apple used to describe pre-orders of the iPhone 5 is almost the exact same language it used to describe pre-orders of the iPhone 4S.Read more: http://www.businessinsider.com/apple-blown-away-by-iphone-pre-orders-again-2012-9#ixzz26jb27...
Steve Potts focuses on a mission critical part of any managed services offering – the Help DeskIn the first article, the focus was on balancing the eight factors in building a recurring revenue IT support business model. In this fifth article in the series, we will focus on a mission critical part of any managed services offering – the Help Desk.Here are some of the things you need to consider when transitioning from a traditional break fix model to becoming a successful managed service provider.Read more @ http://www.channelpro.co.uk/advice/7283/help-desk-profit-centre-or-cost...
"For entrepreneurs -- especially those just starting out -- businesses succeed as much as they fail. I’ve seen this time and again as a mentor and entrepreneur. But statistics also suggest that the failure rate for new startups within the first five years is as high as 50 percent. Of course, real entrepreneurs treat business failure as a milestone on the road to success. They count on learning from their mistakes, and use the experience to move to the next idea. But why not learn from the mistakes of others, without all the pain and...
It seems there are more changes at Twitter than to the molecules of a frozen burrito in a microwave. On the heels of last month's API change (and scare), Twitter is tweaking content delivery. Twitter product manager Brian Ellin wrote in a blog post last week that the firm is "launching a new tool that makes it easy to embed interactive timelines of tweets on any website." This change allows people and companies to feature interactive tweets directly on their sites. That means that third-party sites, like ESPN (which...
If you haven’t noticed, your local supermarket, department store and fast-food restaurant are using automated point-of-sale (POS) systems to complete purchases. These devices are getting more sophisticated and are able to handle most retail transactions without human intervention. POS automation doesn’t mean they’re maintenance- or management-free. POS systems are connected to accounting, finance, inventory, logistics and operation’s administrative applications and platforms.Software makes POS work, but it still requires an extensive amount...
Zendesk today announced the next generation of its cloud-based customer service platform, rebuilt from the ground up with a new interface and application framework, known as Zendesk Apps. It is also the largest deploy to date on Ember, an emerging JavaScript development framework for building Web applications. In addition, Zendesk today announced the completion of $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and...
Noida, India (PRWEB) September 17, 2012 Lepide Remote Admin is a free tool that helps in Enterprise Desktop Administration by working as remote desktop control. It establishes a seamless connection with any remote computer in the network and offers an interface using which you can perform a host of activities such as starting and stopping Windows services, analyze Windows performance by accessing PerfMon, Analyze and manage Windows Event Log files, transferring files between machines and a whole lot of other activities. It bypasses...
Thursday, 13 September 2012
For IT Pros Working Remotely From Their Systems or on a Mobile Device, SolarWinds' DameWare Remote Support and Mobile Admin Offer IT Pros Powerful, Easy-to-Use Support and Troubleshooting Solutions AUSTIN, TX--(Marketwire - Sep 13, 2012) - SolarWinds ( NYSE : SWI ), a leading provider of powerful and affordable IT management software, today released the results of a disaster preparedness and response survey conducted in partnership with Network World, and introduced the latest version of DameWare Remote Support, formerly DameWare NT Utilities. ...
Help desk software usually provides a lot of features to its users. These features are integrated and fully functioning. They are designed to automate, simplify and accelerate technical support and internal help desk in your whole organization. In this article, we will explain some general features of Help desk software and explain how they provide benefits to your organization.Read more at http://www.business2community.com/tech-gadgets/what-are-the-various-features-of-help-desk-software-0279266#Uiopadyo0Eeg8fAo...
Did you miss VMworld 2012 but still want to stay in the know? Or you just can’t get enough of it? You surely weren’t able to see and attend everything even if you attended the show. SolarWinds invites you to attend a full review of the hot topics, best sessions, and top events by VMware vExpert and blogger Eric Siebert and SolarWinds virtualization expert Robbie Wright. In this webinar, they will cover the latest VMware news, trends from Cloud to SSD to VDI and much more, and reflect on what they mean for the year to come while answering...
Lack of confidence and the perception that social media/social commerce is time consuming holds SMEs back Groupon today revealed the findings of a survey conducted across 360 SMEs, to gather their views on social media. Questions ranged from how often businesses used social media, to what the main reasons were for companies not using it as much as they feel they should be. The results showed that under half (42%) are using social media, despite the fact nine out of ten (90%) believed that the power of such networks have the potential to...
Wednesday, 12 September 2012
We’re just a couple hours away from Apple’s big event but their website has given away a lot of details already.Looks like the next iPhone will be called the iPhone 5 after all, according to a search on Apple.com that reveals a press release page and product page (though the links are not active yet). Whether it’s a surprise that the new iPhone is called the “iPhone 5” is debatable but what’s a big surprise is that a company as dedicated to secrecy goofed up and let these details out early. Looks like someone’s going to get fired eh?Read...
Tuesday, 11 September 2012
Expands Company’s Award-Winning Citrix GoToAssist CapabilitiesSANTA CLARA, Calif.–(BUSINESS WIRE)–Citrix today announced that it has completed its acquisition of Beetil, a privately-held cloud-based service desk technology provider. Beetil helps technical support professionals provide exceptional customer assistance and streamline technology costs through the delivery of easy-to-use, yet powerful incident tracking, end user self-service, configuration, change management and release management functionality.“Beetil’s services are a natural...
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