List of popular IT help desk softwares in the market. Add any IT help desk software, like or dislike and share your comments about the IT help desk softwares in the list here.
Monday, 26 November 2012
Wednesday, 7 November 2012
Absolute Software to Acquire LiveTime for IT Help Desk
Transaction enhances Absolute's Asset Management capability and provides entry to the IT Service Support Management market
VANCOUVER , Nov. 5, 2012 /CNW/ - Absolute® Software Corporation ("Absolute" or the "Company") (ABT.TO), the leading provider of persistent endpoint security and management solutions for PCs, Macs, iOS, Android, Windows and BlackBerry devices, today announced it is acquiring the assets of privately-held LiveTime Software, a SaaS and on-premise help desk and IT Service Support Management (ITSSM) provider.
LiveTime's technology is proven and robust with a global reference customer base that spans large to small organizations in the education, corporate, government and healthcare market verticals. The business is currently profitable and cash flow positive. LiveTime Service Manager has received PinkVERIFY ITIL 3 Certification from Pink Elephant for 11 Processes. Pink Elephant's PinkVERIFY assessment is recognized as the IT service management industry's original program for certification of software that supports the definitions and workflow requirements defined by ITIL.
"The benefits of this transaction are twofold," said John Livingston , Chairman and CEO at Absolute Software. "First, LiveTime will quickly meet the needs of Absolute Manage customers that are looking for help desk and service management functionality. This need was identified in the Gartner Magic Quadrant for Client Management Tools, and has been a regular request from our customer base. Second, LiveTime products, which will be re-branded as Absolute Service and Absolute Help, open up another $4 billion market for Absolute. By leveraging our traditional technology strengths and sales infrastructure, we are well positioned to penetrate this market and to generate long-term organic growth."
Consistent with all of Absolute's solutions, Absolute Help and Absolute Service will be differentiated based on ease of use, rapid deployment and multiple device support; providing customers with the required functionality without the extensive professional services and development work most solutions in the market currently require. The systems will also integrate tightly with Absolute's current solutions. A portion of this work is already done, as the LiveTime help desk product completed baseline integration with Absolute Manage several years ago. The integration work will also extend the benefits of Absolute's Computrace® persistence platform.
"We are excited about the accelerated growth opportunity this transaction creates for our LiveTime technology," said Dr. Darren Williams , CEO of LiveTime. "By joining Absolute, we gain access to more robust sales channels as well as a larger marketing, research and development, and customer support infrastructure. Further, Absolute's SaaS and on-premise solutions perfectly complement our offerings, which will create a best-of-breed solution platform for our mutual customers. We have already been winning deals over the leading ITSSM vendors and expect this transaction to rapidly increase our market penetration."
The total cost of the acquisition is less than $15 million and consists of a mixture of cash and stock, of which approximately 60% is due on completion with the remainder due based on a three year earn-out. Absolute expects this transaction to be neutral to cash from operating activities in fiscal 2013 and accretive to cash from operating activities in fiscal 2014. Absolute intends to complete this acquisition on or around November 19 th, 2012, subject to approval by the Toronto Stock Exchange.
"With LiveTime, we are acquiring market-leading technology together with the key people who built it and who are truly visionaries in their space," added Mr. Livingston . "These are the same characteristics that made our last acquisition great. LiveTime complements our existing offerings, giving us a unique platform amongst the leading ITSSM vendors. We will leverage our existing sales channels, Software-as-a-Service business model, current customer base and unique embedded position in computer firmware to drive growth over the long-term. We welcome the LiveTime team and look forward to becoming a major player in the help desk and ITSSM market."
About Absolute Software
Absolute Software Corporation (ABT.TO) is the world leader in firmware-embedded endpoint security and management for computers and ultra-portable devices. The Company, a leader in device security and management tracking for more than 18 years, has over 30,000 commercial customers worldwide. Positioned as a Visionary vendor in Gartner, Inc.'s Magic Quadrant for Client Management Tools, Absolute's solutions - Computrace, Absolute Manage, Absolute Secure Drive, and Computrace LoJack for Laptops - provide organizations with actionable intelligence to prove compliance, securely manage BYOD, and deliver comprehensive visibility and control over all of their devices and data. The Company's Computrace persistence technology is embedded in the firmware of computers, netbooks, and tablets by global leaders, including Acer, ASUS, Dell, Fujitsu, HP, Lenovo, Motion, Panasonic, Samsung, and Toshiba, and the Company has reselling partnerships with these OEMs and others, including Apple. For more information about Absolute Software, visit www.absolute.com.
This press release contains forward-looking statements that involve risks and uncertainties. These forward-looking statements relate to, among other things, the expected performance, functionality and availability of our services and products, and other expectations, intentions and plans contained in this press release that are not historical fact. When used in this press release, the words "plan," "expect," "believe," and similar expressions generally identify forward-looking statements. These statements reflect our current expectations. They are subject to a number of risks and uncertainties, including, but not limited to, changes in technology and general market conditions. In light of the many risks and uncertainties you should understand that we cannot assure you that the forward-looking statements contained in this press release will be realized.
©2012 Absolute Software Corporation. All rights reserved. Computrace and Absolute are registered trademarks of Absolute Software Corporation. LoJack is a registered trademark of LoJack Corporation, used under license by Absolute Software Corporation. LoJack Corporation is not responsible for any content herein. U.S. patents No. 5,715,174, No. 5,764,892, No. 5,802,280, No. 5,896,497, No. 6,087,937, No. 6,244,758, No. 6,269,392, No. 6,300,863, No. 6,507,914, No. 7,818,557, No. 7,818,803, No. 7,945,709 and No. 8,062,380. Canadian patents No. 2,211,735, No. 2,284,806, and No. 2,205,370. U.K. patents No. EP0793823, No. GB2298302, and No. GB2338101. German patent No. 69512534. Australian patent No. 699045. Japanese patent No. JP4067035. The Toronto Stock Exchange has neither approved nor disapproved of the information contained in this news release.
SOURCE: Absolute Software Corporation
Contact:
Public Relations:
Chris Michaels, HORN Group
chris.michaels@horngroup.com or 415.905.4030/805.390.0819
Marina Guy, Absolute Software
mguy@absolute.com or 604.730.9851 x107
Investor Relations:
Kristen Dickson, MSc, TMX|Equicom
kdickson@equicomgroup.com or 416.815.0700 x273
or
Dave Mason, CFA, TMX|Equicom
dmason@equicomgroup.com or 416.815.0700 x237
Chris Michaels, HORN Group
chris.michaels@horngroup.com or 415.905.4030/805.390.0819
Marina Guy, Absolute Software
mguy@absolute.com or 604.730.9851 x107
Investor Relations:
Kristen Dickson, MSc, TMX|Equicom
kdickson@equicomgroup.com or 416.815.0700 x273
or
Dave Mason, CFA, TMX|Equicom
dmason@equicomgroup.com or 416.815.0700 x237
Wednesday, 17 October 2012
SysAid Integrates MDM Into IT Service Management Platform
IT service management software (ITSM) solutions provider SysAid Technologies Ltd. has released SysAid 9.0, the company’s most recent IT service management platform that comes with a completely integrated mobile device management (MDM) module. How can you benefit from the company’s latest ITIL-certified software? Here are the details.
Read more @ http://www.mspmentor.net/2012/10/16/sysaid-integrates-mdm-into-it-service-management-platform/
Read more @ http://www.mspmentor.net/2012/10/16/sysaid-integrates-mdm-into-it-service-management-platform/
New Spiceworks Dashboard Gives Technology Vendors a Snapshot of Their Standing With Small and Mid-Size Businesses Worldwide
AUSTIN, TX, Oct 09, 2012 (MARKETWIRE via COMTEX) -- Today at the fifth annual SpiceWorld conference, Spiceworks(TM), Inc. unveiled the new Spiceworks Dashboard, a tool that gives technology vendors a real-time, at-a-glance view of what IT professionals are saying about their products and services and the moves competitors are making within the world's largest IT community. These new capabilities help technology vendors better understand what IT professionals think about their offerings and how they stack up against the competition.
"With Spiceworks, we've given the world's largest community of IT professionals the platform they need to discuss and manage everything IT, for free," said Jay Hallberg, co-founder and vice president of Marketing at Spiceworks. "Now, we're helping technology vendors understand what IT professionals think about their products so they can make better marketing and product development decisions."
The Spiceworks Dashboard gives business executives, marketers and product professionals a comprehensive look at what more than 2.2 million IT professionals around the world are saying about their company, products, and competitors within their market. The dashboard is available for free and includes an intuitive way to view:
-- Competitive ranking: provides vendors with detailed information on their market presence, growth rates and other stats relevant to their category. -- Product discussions, ratings and reviews: tells vendors what IT professionals are saying about their products and how users are rating them. -- Competitive intelligence: provides a snapshot of how a vendor's conversations, contributions, and product reviews compare to competitors in their category. -- Daily alerts: keep vendors updated on the latest conversations about their company, competitors and market.
"The Spiceworks Dashboard is the most helpful tool we have to manage our business presence in the SMB IT marketplace," said Calen Holbrooks, audience marketing manager, Microsoft. "The dashboard helps us stay on top of conversations happening about our company and products and gives us quick and valuable information on how we, and some of our competitors, are doing in the Spiceworks Community."
The Spiceworks Dashboard is initially available for analysis in two technology categories, Hosted Email and Online Backup, at www.spiceworks.com/marketing/dashboard . Additional categories will be introduced later this year and in 2013.
About SpiceWorld Now in its fifth year, the sold-out SpiceWorld user conference draws attendees from small and mid-sized businesses around the world, including more than 450 in-person attendees and another 6,000 attending the event through live video feeds. The event features break-out sessions, expert discussions and topics voted on by the Spiceworks Community. Sessions include in-person talks with Spiceworks' founders and product developers, top technology vendors and industry experts. SpiceWorld keynote and general sessions can be viewed online at http://community.spiceworks.com/group/show/470-spiceworld/Spiceworld-live-stream . SpiceWorld sessions for technology marketers can be viewed at: http://community.spiceworks.com/group/show/16-marketing/SpiceWorld-for-marketers-live-stream
About Spiceworks
Spiceworks connects 2.2 million IT professionals with more than 1,200 technology brands to simplify how IT professionals discover, buy and manage nearly $400 billion in technology products and services each year. Headquartered in Austin, Texas, Spiceworks is backed by Adams Street Partners, Tenaya Capital, Institutional Venture Partners (IVP), Shasta Ventures and Austin Ventures. For more information visit http://www.spiceworks.com .
Follow Spiceworks on Twitter: http://twitter.com/spiceworks . Connect with Spiceworks on Facebook: http://www.facebook.com/Spiceworks . Search for available career and networking opportunities on LinkedIn: http://www.linkedin.com/companies/spiceworks .
Spiceworks is a trademark and Voice of IT is a registered trademark of Spiceworks, Inc. All other names may be trademarks or registered trademarks of their respective owners.
Media Contact: Adam Schaeffer Spiceworks Email Contact (512) 628-8293
SOURCE: Spiceworks
http://www2.marketwire.com/mw/emailprcntct?id=38E2A1A1081B0C16
Copyright 2012 Marketwire, Inc., All rights reserved.
Tuesday, 16 October 2012
CA Technologies announces ‘CloudViews Unplugged’ video chat series to power cloud debate
CA Southern Africa has announced that CA Technologies has unveiled a new monthly video chat as part of its cloud thought leadership programme, called CloudViews.
With this move, CA aims to broaden the debate on cloud computing.
Andrea Lodolo, CTO Southern Africa, explains: “The CloudViews programme has been running for several years. With a reach that has grown to over 70 000 since its inception, it has become a go-to source for the cloud community, providing an unbiased source of cloud news, analysis and perspectives to a broad audience of technology and business leaders.”
Read more @ CA Technologies announces ‘CloudViews Unplugged’ video chat series to power cloud debate
With this move, CA aims to broaden the debate on cloud computing.
Andrea Lodolo, CTO Southern Africa, explains: “The CloudViews programme has been running for several years. With a reach that has grown to over 70 000 since its inception, it has become a go-to source for the cloud community, providing an unbiased source of cloud news, analysis and perspectives to a broad audience of technology and business leaders.”
Read more @ CA Technologies announces ‘CloudViews Unplugged’ video chat series to power cloud debate
ManageEngine To Showcase Its Wide Array Of Products At GITEX Technology Week 2012
PRLog (Press Release)
Dubai, United Arab Emirates: ManageEngine, a leading Enterprise IT management software provider, announced that it is participating in GITEX Technology Week for the sixth year. The company plans to showcase its wide range of products, make some important announcements, offer customers a sneak preview of upcoming products and meet with customers and partners at the Middle East’s largest ICT exhibition.
“ManageEngine has been at GITEX for six successful years and is still counting. During GITEX, we look forward to meeting a lot of prospective customers as well as forging potential partnerships,”
“GITEX has been a very promising platform for showcasing our products regionally as well as globally. The response that we have had over the years has been very overwhelming and we believe it would be fair to say GITEX has been a launch pad for several of our product releases / updates,” he adds.
ManageEngine delivers real-time IT management tools that empower an IT team to meet an organization’
Being the most looked forward to ICT event in Middle East, GITEX comes with its own benefits in leveraging the company’s brand identity and product visibility.
This year at GITEX, ManageEngine intends to showcase a comprehensive array of products to its regional visitors as well as from across the globe. “We intend to provide a sneak peek into the Release Candidate version of our Security Information and Event Management (SIEM) product and the new addition of Mobile Device Management (MDM) capability to its Systems Management product along with few other exciting new announcements,”
ManageEngine would without a doubt boast a very busy booth with enthusiastic customers and prospects who would attend technical demo by the product experts themselves and rendezvous with ManageEngine executives.
About ManageEngine:
ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/
Media Contact:
Vaishnavi Sundar
ManageEngine
Vaishnavi.sundar@
Dubai, United Arab Emirates: ManageEngine, a leading Enterprise IT management software provider, announced that it is participating in GITEX Technology Week for the sixth year. The company plans to showcase its wide range of products, make some important announcements, offer customers a sneak preview of upcoming products and meet with customers and partners at the Middle East’s largest ICT exhibition.
“ManageEngine has been at GITEX for six successful years and is still counting. During GITEX, we look forward to meeting a lot of prospective customers as well as forging potential partnerships,”
“GITEX has been a very promising platform for showcasing our products regionally as well as globally. The response that we have had over the years has been very overwhelming and we believe it would be fair to say GITEX has been a launch pad for several of our product releases / updates,” he adds.
ManageEngine delivers real-time IT management tools that empower an IT team to meet an organization’
Being the most looked forward to ICT event in Middle East, GITEX comes with its own benefits in leveraging the company’s brand identity and product visibility.
This year at GITEX, ManageEngine intends to showcase a comprehensive array of products to its regional visitors as well as from across the globe. “We intend to provide a sneak peek into the Release Candidate version of our Security Information and Event Management (SIEM) product and the new addition of Mobile Device Management (MDM) capability to its Systems Management product along with few other exciting new announcements,”
ManageEngine would without a doubt boast a very busy booth with enthusiastic customers and prospects who would attend technical demo by the product experts themselves and rendezvous with ManageEngine executives.
About ManageEngine:
ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/
Media Contact:
Vaishnavi Sundar
ManageEngine
Vaishnavi.sundar@
Friday, 12 October 2012
Industry Analysis: Customer Tech Survey 2012
Here i am sharing the interesting industry analysis customer tech survey 2012 from sunrise, IT & customer service support software.
Have a look at it here - http://www.sunrisesoftware.co.uk/company-blog/2012/10/11/industry-analysis-customer-tech-survey-2012
Have a look at it here - http://www.sunrisesoftware.co.uk/company-blog/2012/10/11/industry-analysis-customer-tech-survey-2012
Thursday, 11 October 2012
CA Nimsoft Monitor Helps Customers Better Safeguard End-to End Service Levels With Advanced Network Flow Analysis
ISLANDIA, N.Y.–October 09, 2012–
CA Technologies (NASDAQ: CA) today announced that it has enhanced CA Nimsoft Monitor with advanced network flow analysis, enabling customers to visualize their IP traffic in ways that can assist them in optimizing application service levels.
Click to tweet: CA Nimsoft Monitor Helps Customers Better Safeguard End-to End Service Levels with Advanced Network Flow Analysis #ITSM http://bit.ly/PThzfP
CA Nimsoft Monitor 6 helps IT teams better understand network conversations and patterns among critical applications and servers. With these insights, they can prioritize traffic based on cost and business impact to increase efficiency, more proactively predict potential problems, and optimize the end-to-end customer experience.
“In order to ensure the excellence of our enGARDE Managed Service offerings, MSN Communications has to keep a close eye on the behavior of our customer’s applications across the network,” said Dusten Tornow, managed services practice manager at MSN Communications. “The new capabilities of CA Nimsoft Monitor enable us to do this by providing rich application level visibility into real-time network performance and utilization.”
Additional CA Nimsoft Monitor enhancements include:
Built for both service providers and enterprise customers, CA Nimsoft Monitor features flexible pricing and deployment models that can easily be aligned to a customer’s business need.
”Since not all traffic is equally important, it is critical for customers to diligently track and analyze their traffic flows,” said Mike Sargent, general manager, Enterprise Management, CA Technologies.
“The addition of network flow analysis to CA Nimsoft Monitor enables customers to aggregate this vital flow data, making it easy for them to quickly and more accurately identify issues and make more informed bandwidth allocation decisions.”
CA Nimsoft Monitor is part of the industry-leading CA Technologies Service Assurance technology portfolio that offers the broadest set of choices to bring the right-sized functionality to the right buyer.
IDC recently recognized CA Technologies as the worldwide network management software and appliances market share leader.*
This new version of CA Nimsoft Monitor and the recently announced CA Infrastructure Management help enterprises and service providers offer a superior and differentiated customer experience while addressing critical IT business services.
* IDC, Worldwide Network Management Software and Appliance 2012-2017 Forecast and 2010 and 1H11 Vendor Shares, Doc #233296, March 2012.
CA Technologies (NASDAQ: CA) today announced that it has enhanced CA Nimsoft Monitor with advanced network flow analysis, enabling customers to visualize their IP traffic in ways that can assist them in optimizing application service levels.
Click to tweet: CA Nimsoft Monitor Helps Customers Better Safeguard End-to End Service Levels with Advanced Network Flow Analysis #ITSM http://bit.ly/PThzfP
CA Nimsoft Monitor 6 helps IT teams better understand network conversations and patterns among critical applications and servers. With these insights, they can prioritize traffic based on cost and business impact to increase efficiency, more proactively predict potential problems, and optimize the end-to-end customer experience.
“In order to ensure the excellence of our enGARDE Managed Service offerings, MSN Communications has to keep a close eye on the behavior of our customer’s applications across the network,” said Dusten Tornow, managed services practice manager at MSN Communications. “The new capabilities of CA Nimsoft Monitor enable us to do this by providing rich application level visibility into real-time network performance and utilization.”
Additional CA Nimsoft Monitor enhancements include:
- An automated deployment to accelerate time-to-value;
- A powerful, streamlined UI with unified, context-rich views of infrastructure performance; and
- Automatically generated, dynamic executive dashboards for fast, easy visibility into the health of specific services and the overall environment.
Built for both service providers and enterprise customers, CA Nimsoft Monitor features flexible pricing and deployment models that can easily be aligned to a customer’s business need.
”Since not all traffic is equally important, it is critical for customers to diligently track and analyze their traffic flows,” said Mike Sargent, general manager, Enterprise Management, CA Technologies.
“The addition of network flow analysis to CA Nimsoft Monitor enables customers to aggregate this vital flow data, making it easy for them to quickly and more accurately identify issues and make more informed bandwidth allocation decisions.”
CA Nimsoft Monitor is part of the industry-leading CA Technologies Service Assurance technology portfolio that offers the broadest set of choices to bring the right-sized functionality to the right buyer.
IDC recently recognized CA Technologies as the worldwide network management software and appliances market share leader.*
This new version of CA Nimsoft Monitor and the recently announced CA Infrastructure Management help enterprises and service providers offer a superior and differentiated customer experience while addressing critical IT business services.
* IDC, Worldwide Network Management Software and Appliance 2012-2017 Forecast and 2010 and 1H11 Vendor Shares, Doc #233296, March 2012.
Unitrends Honored in Spiceworks' Spicies Awards for Fostering Dialogue and Serving as a Trusted Resource in the IT Community
For the first time, this year's awards program honored Spiceworks' partners, such as Unitrends. Katie Drucker, Unitrends' social community advocate and social media manager, received the "Advisor Award." This award, voted on by IT professionals in the Spiceworks Community, is given to "the go-to resource for straight-talk, practical insight and the nitty-gritty technology details IT professionals need to do their jobs."
Click to Tweet: The Spicies Advisor Award from @Spiceworks goes to @Unitrends_Inc - Congrats @KatieDrucker #SpiceWorld2012 http://bit.ly/TsiszX
"The Spicies Awards give more than 2.2 million IT professionals in the Spiceworks Community the chance to recognize the technology vendors that have helped them do their jobs," said Jay Hallberg, co-founder and vice president of marketing at Spiceworks. "Winners' contributions are helping them connect with IT pros in ways that are more personal and can lead to long-term relationships."
Jennifer Sullivan, vice president of marketing at Unitrends, said: "This recognition from Spiceworks is especially meaningful since it represents the voice of our IT peers. Thanks and congratulations go to both Katie and a host of support and engineering personnel who support the Spiceworks Community. Together, they exemplify Unitrends' commitment to fostering dialogue and innovation across the IT community."
The 2012 Spicies Awards winners were honored at SpiceWorld Austin on Oct. 10. More information about this year's winners is available on the Spiceworks blog.
About Unitrends
The trusted provider of all-in-one backup solutions, Unitrends enables its customers to focus on their business instead of backup. The company's family of scalable, all-in-one appliances and software solutions for backup, archiving, instant recovery and disaster recovery protects corporate data, over 100 different versions of servers, operating systems (including Windows, Hyper-V, VMware, Mac OS, Linux, AIX, Solaris and many others), SAN, NAS, hypervisors (including VMware, Hyper-V and Xen) and applications (including Exchange, SQL, Oracle and many others). Unitrends is the preferred choice of IT professionals because the company sets the standard in virtual, physical and cloud server data protection with instant recovery that enables complete system recovery in less than five minutes while Unitrends' pricing offers the lowest TCO and ROI in the industry. Unitrends' U.S.-based support team boasts a 99% customer satisfaction rate. Visit www.unitrends.com.
Media Contact:Jackie Gerbus for Unitrends, Inc.
pr@unitrends.com
803-454-0300
SOURCE Unitrends
RELATED LINKS
http://www.unitrends.com
PR Newswire (http://s.tt/1pNfF)Tuesday, 2 October 2012
FrontRange Presented as a 'Champion' by Info-Tech Research Group
PLEASANTON, CA--(Marketwire - Oct 2, 2012) - FrontRange Solutions, the only ITSM provider that delivers a Service Management solution with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud, today announced the company has been listed as a 'Champion' in "Info-Tech Research Group's Enterprise Service Desk Vendor Landscape."
According to Info-Tech Research Group, "FrontRange™ ITSM is not simply HEAT rebranded. It's an entirely new software product aimed at more mature Service Desks. If an integrated full service catalog is a requirement, FrontRange ITSM should be on your shortlist." The report also points out that, "HEAT is one of the most well-known Help Desk solutions with a solid reputation [and] FrontRange ITSM is a new and distinct product focused on the full scope of IT Service Management."
"After over 20 years of experience in IT solutions, FrontRange has definitely learned a thing or two about what our customers want and need," said Jon Temple, president and CEO at FrontRange. "It is an honor to be recognized by Info-Tech Research Group as a 'champion' in the IT market and consider the inclusion of FrontRange as further affirmation of our vision which is to deliver superior business performance through the relentless improvement of service quality."
FrontRange's strengths, as noted by Info-Tech Research Group, include:
- A fully integrated and automated workflow
- Full service catalog offering with shopping cart functionality -- the only vendor within this study with this offering
- Option for built-in Remote Desktop and server management
- Fully built-out, configurable self-service portal
TWEET THIS: .@FrontRange is a "champion" in #ITSM - Info-Tech Research Group #analyst http://bit.ly/R86HKr
Download the report now on the FrontRange website: (www.frontrange.com/infotech/)
About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif., and can be found at www.frontrange.com/
About Info-Tech Research Group
With a paid membership of over 25,000 members worldwide, Info-Tech Research Group (www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a fourteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.
Copyright © 2012 FrontRange Solutions USA Inc. All Rights Reserved. GoldMine, HEAT, SaaSIT™, NetInstall, and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.
Contact:
Sabrina HengeholdFrontRange Solutions
925.398.1368
Sabrina.hengehold@frontrange.com
ManageEngine Calls for Real-Time IT Management at Oracle OpenWorld
SAN FRANCISCO & PLEASANTON, Calif., Oct 02, 2012 (BUSINESS WIRE) -- --OpManager: Real-time IT performance monitoring
--Password Manager Pro: Records privileged sessions to protect against insider threats
--DeviceExpert: CMDB integration for holistic, completely consolidated NCCM
--Stop by booth #100 to see Applications Manager support for Oracle environments
Oracle OpenWorld -- ManageEngine, the real-time IT management company, today debuted key product portfolio enhancements to Oracle OpenWorld 2012 attendees. In addition to its flagship network monitoring software (NMS), OpManager, the company has upgraded its network configuration and change management (NCCM) solution, DeviceExpert, and enterprise password management software, Password Manager Pro. The moves renew the ManageEngine call for real-time IT management of business critical applications and services running in Oracle shops.
ManageEngine will showcase the latest upgrades along with Applications Manager and the rest of its integrated IT management portfolio in booth #100 at Oracle OpenWorld 2012, being held September 30-October 4, 2012, at Moscone Center in San Francisco.
IT environments are growing more complex, requiring new tools and approaches to ensure an optimal response to enterprise needs. Without real-time responsiveness and end-to-end visibility into all aspects of the enterprise infrastructure, IT can suffer huge losses that damage a company's share and brand value. By providing Oracle shops with a real-time, single-pane-of-glass approach to IT management, real-time IT maintains an optimum end-user experience in the face of increasing complexity.
"Oracle OpenWorld is the perfect venue for championing the real-time IT management message," said Raj Sabhlok, president of ManageEngine. "Oracle users subject their infrastructure to some of the industry's most extreme performance, security and uptime demands. And we've engineered our product set to meet those demands across the board. From applications management to network management and NCCM to traffic analytics and integrated IT management, we continue to set -- and reset -- the bar for our customers."
ManageEngine at Oracle OpenWorld
At Oracle OpenWorld, ManageEngine will highlight the latest enhancements to its network monitoring, NCCM and password management solutions:
-- OpManager gains real-time performance monitoring (beta) - OpManager now includes an agent that monitors Windows services, processes and event logs of mission-critical applications such as Exchange, SQL and IIS -- all in real time. In turn, any fault or performance issue immediately raises an alarm in OpManager to help identify IT issues the moment they arise and troubleshoot as soon as possible. OpManager is the first enterprise network monitoring product outside of HP, IBM and CA software to offer per-second monitoring. Agents for Linux and Mac will be added later.
-- DeviceExpert facilitates integration with CMDB for completely consolidated NCCM - New REST APIs enable third-party software to directly integrate with DeviceExpert and add, access and extract data. Moreover, the APIs facilitate DeviceExpert integration with an enterprise Configuration Management Database (CMDB), so users can leverage network monitoring, configuration management, and change control in complete alignment with the enterprise CMDB, keeping it up to date with respect to device configurations and resulting in better management of network assets. This functionality is also extended to the OpManager NCCM plug-in, which helps IT teams accelerate fault remediation through workflow-driven network automation.
-- Password Manager Pro adds privileged session recording (beta) - Privileged sessions launched from Password Manager Pro can now be video recorded, archived and played back to support forensic audits. By monitoring all actions performed by privileged accounts during privileged sessions, enterprises can counter threats to information security that arise from outside as well as inside the corporate firewall. The new feature reinforces the software's existing internal control capabilities and its ability to secure, manage and monitor all activities associated with the entire lifecycle of privileged passwords, including those of Oracle DB servers, in fully automated fashion.
In addition, ManageEngine will demonstrate the rest of its real-time IT management portfolio at the show, including:
-- Applications Manager is application performance monitoring software that helps businesses ensure high availability and performance for their business applications by ensuring servers and applications have high uptime. It comes with out-of-the-box support for 50+ application servers, servers, databases and transactions spanning physical, virtual and cloud infrastructures. For Oracle users, Applications Manager supports monitoring of Oracle E-Business Suite, Oracle WebLogic and Oracle Application Server, Oracle and MySQL databases and Oracle JRockit JVM.
-- NetFlow Analyzer is a powerful traffic analytics, bandwidth monitoring and network forensics tool offering capabilities such as IP SLA reporting, QoS reporting, Medianet reporting, WAAS reporting, IPv6 support and more. It has also passed the interoperability verification testing for IP SLA, WAAS, NetFlow and Medianet monitoring and is certified 'Cisco Compatible.'
-- IT360 provides a dashboard that delivers a 360-degree view across IT to proactively monitor performance. It is designed to monitor and manage IT infrastructures for medium and large enterprises, and it adds a business context to monitoring IT resources to help the various stakeholders understand the impact of downtimes on the business. IT360 comprises network performance, server and application performance, database performance, and end-user experience management for IT operations and an ITIL helpdesk for IT service management, all in one product. In addition to direct use by enterprises, IT360 is also available for MSPs who offer IT management-as-a-service.
Pricing and Availability
Real-time performance monitoring is available immediately in the beta release of OpManager. Network automation is available immediately in the beta release of the latest NCM plug-in for OpManager. Users can download the beta version via the OpManager beta program. OpManager Enterprise Edition prices start at $16,495 for 500 devices. The NCM plug-in starts at $795 for 10 devices. Download OpManager at http://www.manageengine.com/network-monitoring/download.html .
REST APIs are available immediately in DeviceExpert 5.8 with prices starting at $795. DeviceExpert is available for download at http://www.manageengine.com/products/device-expert/download.html . A fully functional, 30-day trial version is also available for download.
Privileged session recording is available immediately in the beta release of Password Manager Pro 6.7. In addition to a Free Edition and a fully functional, free 30-day evaluation edition, Password Manager Pro is available in paid editions with prices starting at $495 per year. All editions can be downloaded at http://www.manageengine.com/products/passwordmanagerpro/download.html .
For more information on ManageEngine, please visit http://www.manageengine.com ; follow the company blog at http://blogs.manageengine.com , on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.
Related ManageEngine News
-- ManageEngine Monitors Windows Azure with Applications Manager; http://ow.ly/dwiGV
-- ManageEngine Brings VMware vCenter, Desktop Management Features to IT360; http://ow.ly/d1PJd
-- IT Customers Weather "Summer of Hackers" Protected by ManageEngine Password Manager Pro; http://ow.ly/d7F7o
-- ManageEngine Ships OpManager 9.2 Network Monitoring Platform; http://ow.ly/c97iJ
-- ManageEngine Joins the Cisco Developer Network as a Registered Developer and Completes Cisco Interoperability Verification Testing; http://ow.ly/aUqwN
-- ManageEngine Adds Device End-of-Life Management to DeviceExpert; http://ow.ly/8vznN
About ManageEngine OpManager
ManageEngine OpManager is complete, end-to-end network monitoring software that offers customizable dashboards and advanced fault and performance management functionality across critical IT resources such as routers, WAN links, switches, firewalls, VoIP call paths, physical servers, virtual servers, domain controllers and other IT infrastructure devices. For more information on ManageEngine OpManager, please visit http://www.manageengine.com/opmanager .
About ManageEngine DeviceExpert
ManageEngine DeviceExpert is a web-based, multi-vendor Network Configuration and Change Management (NCCM) solution for switches, routers, firewalls and other network devices. Trusted by thousands of network administrators around the world, DeviceExpert helps automate and take total control of the entire lifecycle of device configuration management. For more information on DeviceExpert, please visit http://www.manageengine.com/products/device-expert .
About ManageEngine Password Manager Pro
Password Manager Pro is a secure vault for storing and managing shared sensitive information such as passwords, documents and digital identities of enterprises. The benefits of deploying Password Manager Pro include eliminating password fatigue and security lapses by deploying a secure, centralized vault for password storage and access; improving IT productivity many times by automating frequent password changes required in critical systems; providing preventive and detective security controls through approval workflows and real-time alerts on password access; and meeting security audits and regulatory compliance such as SOX, HIPAA and PCI. For more information on Password Manager Pro, visit http://www.manageengine.com/products/passwordmanagerpro/ .
About ManageEngine
ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization's need for real-time services and support. Worldwide, more than 60,000 established and emerging enterprises -- including more than 60 percent of the Fortune 500 -- rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/ ; follow the company blog at http://blogs.manageengine.com/ , on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.
ManageEngine is a trademark of Zoho Corp. All other brand names and product names are trademarks or registered trademarks of their respective companies.
Tags: ManageEngine, real-time IT, Zoho, OpManager, DeviceExpert, Password Manager Pro, Applications Manager, NetFlow Analyzer, IT360, Oracle OpenWorld, password management, network monitoring, NCCM, network configuration and change management, device configuration management, integrated IT management, traffic analytics, network forensics, cloud monitoring, virtualization, cloud, IT management, business service management, application performance monitoring, user experience monitoring, network management, server management
SOURCE: ManageEngine
Sunday, 30 September 2012
LANDesk Wins Patent Awards, Bolsters Innovation Profile
SALT LAKE CITY, Sept. 27, 2012 /PRNewswire/ -- LANDesk Software, a global leader in systems lifecycle management, endpoint security, enterprise mobility and IT service management, today announced the latest additions to the company's innovation portfolio. LANDesk has received six new patents for its technology thus far in 2012 – bringing the company's total number of patents received to 34. This recognition further validates the strength of LANDesk innovation in the secure user management market.
Since its inception in 1985, LANDesk has continuously pioneered unique technology in the endpoint and end-user management space. LANDesk devotes significant resources to developing industry-leading technology and for more than two and a half decades, the company has defined and shaped systems management. This announcement demonstrates how the company is continuing to innovate new and improve upon existing technology, bettering the lives of IT technicians around the world.
"LANDesk has continued its focus on developing technologies which comprehend and support the way today's corporate networks operate," said Tom Davis, CTO, LANDesk Software. "We work harder than anyone else in this market to address the systems, security and end-user management issues facing IT departments today. Increasing our patent portfolio is testament to this fact and our world class engineering and product management teams."
The first patent issued to LANDesk in 2012 enables IT administrators to quarantine a node when it does not meet the network's security policy. This level of functionality is critical in today's remotely connected and Bring Your Own Device (BYOD) workforce as end-users continuously bring devices in and out of the corporate network and log on from a wide range of locations. With this patented technology, IT can block access from devices that do not have the most recent patches, updated antivirus or fail to meet any other criteria predetermined by the network administrator. This can prevent devices infected with malware from crippling the entire corporate network – a critical endpoint security measure.
In July of this year LANDesk was awarded another patent pertaining to endpoint security. The technology demonstrated by this patent allows administrators to predetermine access to files on the corporate network based on the profile of the end-user's network. If the end-user is connected through the encrypted network within the office, he or she may be granted access to all files, however, if the user is accessing the corporate network from an unencrypted network at a local coffee shop, he or she may only be granted access to specific, less confidential files or none at all. With IDC projecting that the mobile worker population will reach 1.3 billion by 2015, this technology will enable workers to do their jobs from virtually anywhere without compromising network security.
In addition, LANDesk was recently awarded a patent for inventing a unique method for deploying software. With LANDesk's patented technology, administrators can deploy software and patch computers without having to set up a complex workflow to govern these actions. For instance, IT administrators could first deploy patches to early adopters or the most critical systems in the network. If this round of patching is successful, the process would automatically deploy patches to the second round of machines. This technology is unique in that it integrates the once separate processes of testing and deployment. It also increases the speed with which patches are deployed – a necessary advancement in today's complex malware landscape. This extends LANDesk's unique light infrastructure and patented targeted multi-cast software distribution.
Additional patents awarded this year include technologies that secure communication between clients and servers and manage how inventory services handle scans. In addition to the six patents awarded in 2012, which bring LANDesk's patent total to 34, the company also has 48 patents pending approval. By building its patent portfolio, LANDesk is driving innovation and creativity and with its recently announced acquisitions and partnerships, the company will continue to define the end-user management market well into the twenty first century.
About LANDesk Software
LANDesk Software is the industry's leading provider of IT end user management, including systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions. LANDesk provides an adaptive IT delivery model to help IT organizations increase end-user productivity. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.
Copyright © 2012, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks of LANDesk Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others.
Press contacts
Jason Deal
Lois Paul and Partners
Tel: (512) 784-7103
Email: jason_deal@lpp.com
Since its inception in 1985, LANDesk has continuously pioneered unique technology in the endpoint and end-user management space. LANDesk devotes significant resources to developing industry-leading technology and for more than two and a half decades, the company has defined and shaped systems management. This announcement demonstrates how the company is continuing to innovate new and improve upon existing technology, bettering the lives of IT technicians around the world.
"LANDesk has continued its focus on developing technologies which comprehend and support the way today's corporate networks operate," said Tom Davis, CTO, LANDesk Software. "We work harder than anyone else in this market to address the systems, security and end-user management issues facing IT departments today. Increasing our patent portfolio is testament to this fact and our world class engineering and product management teams."
The first patent issued to LANDesk in 2012 enables IT administrators to quarantine a node when it does not meet the network's security policy. This level of functionality is critical in today's remotely connected and Bring Your Own Device (BYOD) workforce as end-users continuously bring devices in and out of the corporate network and log on from a wide range of locations. With this patented technology, IT can block access from devices that do not have the most recent patches, updated antivirus or fail to meet any other criteria predetermined by the network administrator. This can prevent devices infected with malware from crippling the entire corporate network – a critical endpoint security measure.
In July of this year LANDesk was awarded another patent pertaining to endpoint security. The technology demonstrated by this patent allows administrators to predetermine access to files on the corporate network based on the profile of the end-user's network. If the end-user is connected through the encrypted network within the office, he or she may be granted access to all files, however, if the user is accessing the corporate network from an unencrypted network at a local coffee shop, he or she may only be granted access to specific, less confidential files or none at all. With IDC projecting that the mobile worker population will reach 1.3 billion by 2015, this technology will enable workers to do their jobs from virtually anywhere without compromising network security.
In addition, LANDesk was recently awarded a patent for inventing a unique method for deploying software. With LANDesk's patented technology, administrators can deploy software and patch computers without having to set up a complex workflow to govern these actions. For instance, IT administrators could first deploy patches to early adopters or the most critical systems in the network. If this round of patching is successful, the process would automatically deploy patches to the second round of machines. This technology is unique in that it integrates the once separate processes of testing and deployment. It also increases the speed with which patches are deployed – a necessary advancement in today's complex malware landscape. This extends LANDesk's unique light infrastructure and patented targeted multi-cast software distribution.
Additional patents awarded this year include technologies that secure communication between clients and servers and manage how inventory services handle scans. In addition to the six patents awarded in 2012, which bring LANDesk's patent total to 34, the company also has 48 patents pending approval. By building its patent portfolio, LANDesk is driving innovation and creativity and with its recently announced acquisitions and partnerships, the company will continue to define the end-user management market well into the twenty first century.
About LANDesk Software
LANDesk Software is the industry's leading provider of IT end user management, including systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions. LANDesk provides an adaptive IT delivery model to help IT organizations increase end-user productivity. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.
Copyright © 2012, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks of LANDesk Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others.
Press contacts
Jason Deal
Lois Paul and Partners
Tel: (512) 784-7103
Email: jason_deal@lpp.com
Thursday, 27 September 2012
Vision Helpdesk V3.2.1 Beta Version Released
Today we have released Vision Helpdesk V3.2.1 Beta Version. This version includes several bug fixes and mainly Ticket Billing Feature.
Read more @ http://www.thevisionworld.com/vision-helpdesk-v3-2-1-beta-version-released.html
Read more @ http://www.thevisionworld.com/vision-helpdesk-v3-2-1-beta-version-released.html
ManageEngine Helps Businesses Remotely Manage iOS 6 Mobile Apps on Employee iPads
ManageEngine, the real-time IT management company, today announced new support for remote mobile application management in the latest release of Desktop Central, its server and desktop management software.
Desktop Central has been enhanced with mobile device management capabilities, which include support for Apple iOS 6, in addition to new management features allowing the management of Microsoft Windows 8 and Windows Server 2012.
Read more @ http://www.itwire.com/sponsored-announcements/56808-manageengine-helps-businesses-remotely-manage-ios-6-mobile-apps-on-employee-ipads
Desktop Central has been enhanced with mobile device management capabilities, which include support for Apple iOS 6, in addition to new management features allowing the management of Microsoft Windows 8 and Windows Server 2012.
Read more @ http://www.itwire.com/sponsored-announcements/56808-manageengine-helps-businesses-remotely-manage-ios-6-mobile-apps-on-employee-ipads
Why You Need Help Desk Software for Business
All companies who care about providing a satisfied customer service they should use a help desk software. In all cases, help desk software is an essential tool for all online and offline businesses who are looking to enhance services to their clients.
Help desk software can be structured either to allow users access software via toll-free number or via web where users can email their issues to desired department (support, sales, billing, management, etc.).
Using help desk software can serve company in many ways, and below are some of them:
Read more @ http://www.domadeed.com/posts/1658/Domadeed-why-you-need-help-desk-software-for-business
Wednesday, 26 September 2012
SupportBee launches web tool for headache-free email support (exclusive)
In the future, sitting on hold for hours listening to a robotic-sounding “customer-support rep” tell that you your call “matters,” will be a thing of the past.
Today’s tech startups are already setting themselves apart by offering fast and headache-free customer support. As a result, the online helpdesk business is growing with companies like Beetil (acquired by Citrix this month) and Gripevine (a customer complaints service) offering new services.
The next contender in the space is SupportBee, a startup founded in 2010. Launching today, its service should make it easier for companies to answer customer support tickets via email in record time. SupportBee functions as an online helpdesk for Gmail support. The customers that are already using the beta are tech startups and small to medium-sized businesses. It does not support Outlook, typically used by larger companies.
Read more @ http://venturebeat.com/2012/09/26/supportbee-launches-web-tool-for-headache-free-email-support-exclusive/
Today’s tech startups are already setting themselves apart by offering fast and headache-free customer support. As a result, the online helpdesk business is growing with companies like Beetil (acquired by Citrix this month) and Gripevine (a customer complaints service) offering new services.
The next contender in the space is SupportBee, a startup founded in 2010. Launching today, its service should make it easier for companies to answer customer support tickets via email in record time. SupportBee functions as an online helpdesk for Gmail support. The customers that are already using the beta are tech startups and small to medium-sized businesses. It does not support Outlook, typically used by larger companies.
Read more @ http://venturebeat.com/2012/09/26/supportbee-launches-web-tool-for-headache-free-email-support-exclusive/
Monday, 24 September 2012
Guest Blogging, Become a Guest Blogger with ManageEngine and get Rewarded
Here is a guest blogging opportunity for you from ManageEngine, The Real-Time IT Management Company.
Be a guest blogger and get rewarded from ManageEngine.
Register here - http://www.manageengine.com/products/service-desk/guest-blogging.html
Be a guest blogger and get rewarded from ManageEngine.
Register here - http://www.manageengine.com/products/service-desk/guest-blogging.html
Sunday, 23 September 2012
Zendesk Receives $60 Million in Funding, Plans European Expansion
Zendesk has reportedly received $60 million in new funding. It is a busy time for the enterprise cloud services provider. They just launched a major revamp of the user interface for the customer support suite. There has also been talk about European expansion plans.
Redpoint Ventures led the latest round of funding that included several big names like Goldman Sachs, Silicon Valley Bank, Index Ventures and GGV Capital, as well as the original investors, like Benchmark Capital, Matrix Partners and Charles River Ventures. The $60 million raised in this round of funding is the largest amount of money Zendesk has ever received. The company’s total funding is now at $86 million.
Read more @ http://siliconangle.com/blog/2012/09/14/zendesk-receives-60-million-in-funding-plans-european-expansion/
Redpoint Ventures led the latest round of funding that included several big names like Goldman Sachs, Silicon Valley Bank, Index Ventures and GGV Capital, as well as the original investors, like Benchmark Capital, Matrix Partners and Charles River Ventures. The $60 million raised in this round of funding is the largest amount of money Zendesk has ever received. The company’s total funding is now at $86 million.
Read more @ http://siliconangle.com/blog/2012/09/14/zendesk-receives-60-million-in-funding-plans-european-expansion/
Thursday, 20 September 2012
LANDesk Recognized in New Magic Quadrant for IT Service Support Management Tools
SALT LAKE CITY, Sept. 20, 2012 /PRNewswire/ -- LANDesk Software, a global leader in integrated systems lifecycle management, endpoint security, enterprise mobility, and IT service management, today announced that LANDesk Service Desk has been recognized in the new Magic Quadrant for IT Service Support Management (ITSSM) Tools, which Gartner considers to be an emerging market.
Gartner created the new IT Service Support Management report after retiring the IT Service Desk Magic Quadrant in 2011. The new ITSSM Magic Quadrant addresses what Gartner considers to be an emerging market for ITSSM tools, which include IT help desk, service desk and comprehensive ITSSM solutions. LANDesk Service Desk enables IT to deliver support services to employees and customers by combining ITIL®-verified, process-driven incident, problem, release, change and configuration management and more in a single touch point. Using LANDesk Service Desk, IT organizations can see benefits such as increased automation of processes, enhanced decision making through better reporting tools, faster incident logging, and reduced costs while still meeting required service levels and more.
"It's exciting to be recognized in this first-ever IT Service Support Management Tools Magic Quadrant, as our service desk products have enabled significant process and service improvements for our customers' IT departments," said Steve Workman, vice president of product management for LANDesk. "As we see the organizations we serve look to IT to provide more business functionality beyond the scope of traditional IT, increased automated processes and comprehensive reporting features available with LANDesk Service Desk have helped to facilitate the shift towards a more productive IT department."
ITSSM tools such as those identified in the new Magic Quadrant leverage a business view of IT services, enabling the IT support organization to quickly resolve or escalate issues and problems, improve root cause isolation, and provide higher levels of business user satisfaction. Using this business view, IT support organizations manage incidents, problems and service requests throughout their life cycles at a more efficient and effective rate. ITSSM tools also enable organizations to automate the workflow of process frameworks (such as ITIL) specific to IT service support (such as incident, problem, change, release governance and request management).
About Gartner's Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About LANDesk Software
LANDesk Software is a leading provider of systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions for desktops, servers and mobile devices across the enterprise. LANDesk enables IT to deliver business value by gaining control of end-user computing with a single console, light infrastructure, and ITIL solutions that deliver significant ROI for thousands of customers worldwide. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.
Copyright © 2012, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks of LANDesk Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others.
Press contacts:Jason Deal
Lois Paul and Partners
Tel: (512) 784-7103
Email: jason_deal@lpp.com
SOURCE LANDesk Software
PR Newswire (http://s.tt/1nU6g)
Gartner created the new IT Service Support Management report after retiring the IT Service Desk Magic Quadrant in 2011. The new ITSSM Magic Quadrant addresses what Gartner considers to be an emerging market for ITSSM tools, which include IT help desk, service desk and comprehensive ITSSM solutions. LANDesk Service Desk enables IT to deliver support services to employees and customers by combining ITIL®-verified, process-driven incident, problem, release, change and configuration management and more in a single touch point. Using LANDesk Service Desk, IT organizations can see benefits such as increased automation of processes, enhanced decision making through better reporting tools, faster incident logging, and reduced costs while still meeting required service levels and more.
"It's exciting to be recognized in this first-ever IT Service Support Management Tools Magic Quadrant, as our service desk products have enabled significant process and service improvements for our customers' IT departments," said Steve Workman, vice president of product management for LANDesk. "As we see the organizations we serve look to IT to provide more business functionality beyond the scope of traditional IT, increased automated processes and comprehensive reporting features available with LANDesk Service Desk have helped to facilitate the shift towards a more productive IT department."
ITSSM tools such as those identified in the new Magic Quadrant leverage a business view of IT services, enabling the IT support organization to quickly resolve or escalate issues and problems, improve root cause isolation, and provide higher levels of business user satisfaction. Using this business view, IT support organizations manage incidents, problems and service requests throughout their life cycles at a more efficient and effective rate. ITSSM tools also enable organizations to automate the workflow of process frameworks (such as ITIL) specific to IT service support (such as incident, problem, change, release governance and request management).
About Gartner's Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About LANDesk Software
LANDesk Software is a leading provider of systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions for desktops, servers and mobile devices across the enterprise. LANDesk enables IT to deliver business value by gaining control of end-user computing with a single console, light infrastructure, and ITIL solutions that deliver significant ROI for thousands of customers worldwide. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.
Copyright © 2012, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks of LANDesk Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others.
Press contacts:Jason Deal
Lois Paul and Partners
Tel: (512) 784-7103
Email: jason_deal@lpp.com
SOURCE LANDesk Software
PR Newswire (http://s.tt/1nU6g)Wednesday, 19 September 2012
SolarWinds Survey Indicates Growing Need for Time-Saving Patch Management Tools to Address Business-Critical Vulnerabilities
AUSTIN, TX--(Marketwire - Sep 19, 2012) - SolarWinds (SWI), a leading provider of powerful and affordable IT management software, today released the results of a survey on patch management, and introduced the latest version of SolarWinds Patch Manager, its automated patch management software solution.
The survey*, which compiles the responses of over 130 IT professionals, revealed that IT pros spend a substantial amount of time manually patching.
Read more @ http://news.investors.com/newsfeed-marketwire/091912-141370488-solarwinds-survey-indicates-growing-need-for-time-saving-patch-management-tools-to-address-business-critical-vulnerabilities.aspx
The survey*, which compiles the responses of over 130 IT professionals, revealed that IT pros spend a substantial amount of time manually patching.
Read more @ http://news.investors.com/newsfeed-marketwire/091912-141370488-solarwinds-survey-indicates-growing-need-for-time-saving-patch-management-tools-to-address-business-critical-vulnerabilities.aspx
Monday, 17 September 2012
Is Poor Collaboration Killing Your Company? [Infographic]
A new study found that an overwhelming number of employees blame poor collaboration for failures in the workplace. Here’s an infographic that explores where these collaboration breakdowns happen — and how to prevent them in the future.
Read more @ http://blogs.salesforce.com/company/2012/09/nick-stein-work-post-2.html
Read more @ http://blogs.salesforce.com/company/2012/09/nick-stein-work-post-2.html
5 W’s to Better Customer Service Communication
Communication one of the fundamental principles in getting great customer service right. We want to communicate with customers and we want to develop lasting, loyal customer relationships. The trouble often times comes in understanding the strategy behind customer service communication.
Majority of Americans believe bad weather affects cloud computing
Cloud computing is a concept that many Americans have likely heard about and even use on a daily basis but according to a recent survey from Wakefield Research for Citrix, the majority of respondents have virtually no idea what it is.
About 29 percent of the 1,006 people polled thought cloud computing had to do with an actual cloud, the sky or something related to weather.
Read more @ http://www.techspot.com/news/49980-majority-of-americans-believe-bad-weather-affects-cloud-computing.html
About 29 percent of the 1,006 people polled thought cloud computing had to do with an actual cloud, the sky or something related to weather.
Read more @ http://www.techspot.com/news/49980-majority-of-americans-believe-bad-weather-affects-cloud-computing.html
The Big Goal Behind All that Customer Data
Big Data is working hard to get into the minds of customers and uncover accurate information about how the customer really feels, thinks and responds to products, services, advertising and brands. But like eager field-scientists exploring a verdant new continent, companies attempting to navigate and leverage Big Data risk getting lost in the weeds.
Now — still early on in our understanding of Big Data's true impact — is the time to avoid the most common mistake that companies make when embarking on tech-based research about customers: losing their way amidst all the complexity of systems issues, technical possibilities and implementation snags. Instead, when it comes to Big Data, your firm must stay focused on the business outcomes you want to achieve. And in many firms, the most promising outcome is unleashing vast stores of hidden wealth their customers can create. Thus, the most important question regarding Big Data at almost any company is: How much are your customers really worth?
Read more @ http://blogs.hbr.org/cs/2012/09/big_data_knows_what_your_customers_are_worth.html
Now — still early on in our understanding of Big Data's true impact — is the time to avoid the most common mistake that companies make when embarking on tech-based research about customers: losing their way amidst all the complexity of systems issues, technical possibilities and implementation snags. Instead, when it comes to Big Data, your firm must stay focused on the business outcomes you want to achieve. And in many firms, the most promising outcome is unleashing vast stores of hidden wealth their customers can create. Thus, the most important question regarding Big Data at almost any company is: How much are your customers really worth?
Read more @ http://blogs.hbr.org/cs/2012/09/big_data_knows_what_your_customers_are_worth.html
Research: The devalued future of IT in a marketing world
The world of IT is bifurcating into infrastructure providers and innovators. It’s time for CIOs to get on the right side of that wave.
Gartner analyst, Mark P. McDonald, wrote a compelling piece showing IT growth rates over the last decade. Here's his graphic showing the trend:
Read more @ http://www.zdnet.com/research-the-devalued-future-of-it-in-a-marketing-world-7000003989/
Gartner analyst, Mark P. McDonald, wrote a compelling piece showing IT growth rates over the last decade. Here's his graphic showing the trend:
Read more @ http://www.zdnet.com/research-the-devalued-future-of-it-in-a-marketing-world-7000003989/
Apple Is Repeating Itself: Last Year It Said It Was 'Blown Away' By iPhone 4S Pre-Orders, Too
When Apple told news outlets it was "blown away" by iPhone 5 pre-orders, something about it didn't sit right with us. There was something familiar about it, but it rang more hollow than usual from Apple.
We think we've figured out why. The language Apple used to describe pre-orders of the iPhone 5 is almost the exact same language it used to describe pre-orders of the iPhone 4S.
We think we've figured out why. The language Apple used to describe pre-orders of the iPhone 5 is almost the exact same language it used to describe pre-orders of the iPhone 4S.
Help Desk - a profit centre or a cost?
In the first article, the focus was on balancing the eight factors in building a recurring revenue IT support business model. In this fifth article in the series, we will focus on a mission critical part of any managed services offering – the Help Desk.
Here are some of the things you need to consider when transitioning from a traditional break fix model to becoming a successful managed service provider.
Read more @ http://www.channelpro.co.uk/advice/7283/help-desk-profit-centre-or-cost
Here are some of the things you need to consider when transitioning from a traditional break fix model to becoming a successful managed service provider.
Read more @ http://www.channelpro.co.uk/advice/7283/help-desk-profit-centre-or-cost
10 Top Reasons Why First-Time Entrepreneurs Fail
"For entrepreneurs -- especially those just starting out -- businesses succeed as much as they fail. I’ve seen this time and again as a mentor and entrepreneur. But statistics also suggest that the failure rate for new startups within the first five years is as high as 50 percent.
Of course, real entrepreneurs treat business failure as a milestone on the road to success. They count on learning from their mistakes, and use the experience to move to the next idea. But why not learn from the mistakes of others, without all the pain and suffering?
Here is my list of 10 top startup failure causes -- and how to avoid them:
Read more @ http://www.entrepreneur.com/article/224397
Of course, real entrepreneurs treat business failure as a milestone on the road to success. They count on learning from their mistakes, and use the experience to move to the next idea. But why not learn from the mistakes of others, without all the pain and suffering?
Here is my list of 10 top startup failure causes -- and how to avoid them:
Read more @ http://www.entrepreneur.com/article/224397
New Changes To Twitter's Embedded Tweets
It seems there are more changes at Twitter than to the molecules of a frozen burrito in a microwave.
On the heels of last month's API change (and scare), Twitter is tweaking content delivery.
Twitter product manager Brian Ellin wrote in a blog post last week that the firm is "launching a new tool that makes it easy to embed interactive timelines of tweets on any website."
This change allows people and companies to feature interactive tweets directly on their sites. That means that third-party sites, like ESPN (which is embedding U.S. Open info), can expand tweets to display photos and media. People on the third-party sites can start a conversation, follow, reply and retweet directly from the tweet box.
Read more @ http://www.readwriteweb.com/archives/new-changes-to-twitters-embedded-tweets.php
On the heels of last month's API change (and scare), Twitter is tweaking content delivery.
Twitter product manager Brian Ellin wrote in a blog post last week that the firm is "launching a new tool that makes it easy to embed interactive timelines of tweets on any website."
This change allows people and companies to feature interactive tweets directly on their sites. That means that third-party sites, like ESPN (which is embedding U.S. Open info), can expand tweets to display photos and media. People on the third-party sites can start a conversation, follow, reply and retweet directly from the tweet box.
Read more @ http://www.readwriteweb.com/archives/new-changes-to-twitters-embedded-tweets.php
NCR, Kaseya Extend IT Services to POS
If you haven’t noticed, your local supermarket, department store and fast-food restaurant are using automated point-of-sale (POS) systems to complete purchases. These devices are getting more sophisticated and are able to handle most retail transactions without human intervention.
POS automation doesn’t mean they’re maintenance- or management-free. POS systems are connected to accounting, finance, inventory, logistics and operation’s administrative applications and platforms.
Software makes POS work, but it still requires an extensive amount of hardware, including touchscreen interfaces, scanners, microprinters and cash dispensers. Reaping the benefits of automation requires constant monitoring and maintenance.
Read more @ channelnomics.com/2012/09/11/ncr-kaseya-extend-services-pos/
POS automation doesn’t mean they’re maintenance- or management-free. POS systems are connected to accounting, finance, inventory, logistics and operation’s administrative applications and platforms.
Software makes POS work, but it still requires an extensive amount of hardware, including touchscreen interfaces, scanners, microprinters and cash dispensers. Reaping the benefits of automation requires constant monitoring and maintenance.
Read more @ channelnomics.com/2012/09/11/ncr-kaseya-extend-services-pos/
Zendesk Updates Its Customer Service Platform
Zendesk today announced the next generation of its cloud-based customer service platform, rebuilt from the ground up with a new interface and application framework, known as Zendesk Apps. It is also the largest deploy to date on Ember, an emerging JavaScript development framework for building Web applications.
In addition, Zendesk today announced the completion of $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and the company's existing venture capital investors, Charles River Ventures, Benchmark Capital and Matrix Partners.
Read more @ http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Zendesk-Updates-Its-Customer-Service-Platform-84960.aspx
In addition, Zendesk today announced the completion of $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and the company's existing venture capital investors, Charles River Ventures, Benchmark Capital and Matrix Partners.
Read more @ http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Zendesk-Updates-Its-Customer-Service-Platform-84960.aspx
Lepide Free Remote Desktop Admin released!
Noida, India (PRWEB) September 17, 2012
Read more @ http://www.prweb.com/releases/2012/9/prweb9899739.htm
Thursday, 13 September 2012
SolarWinds and Network World Survey Finds Remote IT Access Aids Disaster Response Time and Business Continuity
For IT Pros Working Remotely From Their Systems or on a Mobile Device, SolarWinds' DameWare Remote Support and Mobile Admin Offer IT Pros Powerful, Easy-to-Use Support and Troubleshooting Solutions
AUSTIN, TX--(Marketwire - Sep 13, 2012) - SolarWinds ( NYSE : SWI ), a leading provider of powerful and affordable IT management software, today released the results of a disaster preparedness and response survey conducted in partnership with Network World, and introduced the latest version of DameWare Remote Support, formerly DameWare NT Utilities.
The survey revealed that 76 percent of respondents' organizations have a disaster preparedness and response plan for their business or IT department. An aspect of most plans includes remote access for employees to ensure business continuity. In addition, 48 percent of respondents have implemented remote management software to ensure that IT problems can be solved regardless of location.
Remote IT management solutions like DameWare Remote Support, which allows the ability to access systems with remote tech support if IT pros have to evacuate an area during a disaster, or SolarWinds Mobile Admin, a mobile IT administration tool that enables business continuity by allowing IT pros to monitor, troubleshoot and triage IT technologies from a mobile device, provide a comprehensive remote IT management solution to aid IT pros during destructive events.
Survey Highlights:
- Disaster preparedness and response plans: Almost half (44 percent) of respondents update plans each year; 57 percent of respondents that reported not having a plan, will create one in the next 12 months
- Natural disaster business implications: 27 percent have not been able to go into the office because of a disaster and over 30 percent of those respondents missed a week or more of work
- Data center recovery: When asked how confident their organization was that they could recover their data center in a reasonable amount of time, 30 percent reported they are "not at all confident"
- Most common disasters: When asked about what disasters have kept them out of the office, 31 percent cited hurricanes while 28 percent cited floods
What's new in DameWare Remote Support, formerly DameWare NT Utilities:
DameWare Remote Support lets IT pros support remotely troubleshoot and resolve IT issues. Using remote support software, IT pros can remotely administer Windows computers without having to interrupt end-users. DameWare Remote Support also includes the ability to remotely control computers so IT Pros and end-user can collaboratively troubleshoot problems.
The latest version of DameWare Remote Support adds the ability to remotely control Mac and Linux machines in addition to Windows. This release of DameWare Remote Support also adds support for Intel vPro allowing IT Pros to remotely troubleshoot problems when a server crashes or is powered off.
Pricing and Availability
Pricing and Availability for DameWare Remote Support starts at $349 and pricing for DameWare Mini Remote Control starts at $99 and both include the first year of maintenance. For more information, including a downloadable, free 14-day evaluation trial, visit the DameWare website or call 855.270.1449.
Pricing for SolarWinds Mobile Admin software starts at $695 and includes the first year of maintenance. For more information, including a downloadable, free 14-day evaluation trial, visit the SolarWinds website or call 866.530.8100.
*The SolarWinds and Network World survey was conducted on July 2 through August 24, 2012 via an online survey service, resulting in 185 completed surveys. SolarWinds awarded five (5) survey participants a $50.00 Amazon® gift card with the approximate retail value of $50.00 USD in a random drawing of all entries received.
Related Links:
- Article: SolarWinds Talks about Remote IT Management (Part One & Part Two)
- Case study: SolarWinds Mobile Admin Aids in Disaster Response Efforts for Bahamas Company in the Wake of Hurricane Irene
- Video: DameWare Remote Connection to Mac® and Linux® with DameWare
- Video: Mobile IT Management with Mobile Admin from SolarWinds
SolarWinds ( NYSE : SWI ) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com.
SolarWinds, SolarWinds.com and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.
Contact:
MEDIA CONTACTS:
Grace Pai-Leonard
Text100
Phone: 212.871.5194
grace.pai@text100.com
Tiffany Nels
SolarWinds
Phone: 512.682.9545
pr@solarwinds.com
What Are The Various Features of Help Desk Software
Help desk software usually provides a lot of features to its users. These features are integrated and fully functioning. They are designed to automate, simplify and accelerate technical support and internal help desk in your whole organization. In this article, we will explain some general features of Help desk software and explain how they provide benefits to your organization.
VMworld 2012 in Review with SolarWinds and Eric Siebert
Did you miss VMworld 2012 but still want to stay in the know? Or you just can’t get enough of it? You surely weren’t able to see and attend everything even if you attended the show.
SolarWinds invites you to attend a full review of the hot topics, best sessions, and top events by VMware vExpert and blogger Eric Siebert and SolarWinds virtualization expert Robbie Wright. In this webinar, they will cover the latest VMware news, trends from Cloud to SSD to VDI and much more, and reflect on what they mean for the year to come while answering the burning questions you did not get a chance to ask.
Read more @ http://vmblog.com/archive/2012/09/10/vmworld-2012-in-review-with-solarwinds-and-eric-siebert.aspx
SolarWinds invites you to attend a full review of the hot topics, best sessions, and top events by VMware vExpert and blogger Eric Siebert and SolarWinds virtualization expert Robbie Wright. In this webinar, they will cover the latest VMware news, trends from Cloud to SSD to VDI and much more, and reflect on what they mean for the year to come while answering the burning questions you did not get a chance to ask.
Read more @ http://vmblog.com/archive/2012/09/10/vmworld-2012-in-review-with-solarwinds-and-eric-siebert.aspx
Over 90% of SMEs Believe in the Power of Social Media, But…
Lack of confidence and the perception that social media/social commerce is time consuming holds SMEs back
Groupon today revealed the findings of a survey conducted across 360 SMEs, to gather their views on social media. Questions ranged from how often businesses used social media, to what the main reasons were for companies not using it as much as they feel they should be.
The results showed that under half (42%) are using social media, despite the fact nine out of ten (90%) believed that the power of such networks have the potential to increase business growth.
Read more @ http://crmhelpdesksoftware.com/over-90-of-smes-believe-in-the-power-of-social-media-but/
Groupon today revealed the findings of a survey conducted across 360 SMEs, to gather their views on social media. Questions ranged from how often businesses used social media, to what the main reasons were for companies not using it as much as they feel they should be.
The results showed that under half (42%) are using social media, despite the fact nine out of ten (90%) believed that the power of such networks have the potential to increase business growth.
Read more @ http://crmhelpdesksoftware.com/over-90-of-smes-believe-in-the-power-of-social-media-but/
Wednesday, 12 September 2012
Apple Introduces Iphone 5
We’re just a couple hours away from Apple’s big event but their website has given away a lot of details already.
Looks like the next iPhone will be called the iPhone 5 after all, according to a search on Apple.com that reveals a press release page and product page (though the links are not active yet). Whether it’s a surprise that the new iPhone is called the “iPhone 5” is debatable but what’s a big surprise is that a company as dedicated to secrecy goofed up and let these details out early. Looks like someone’s going to get fired eh?
Read more @ http://unleashthephones.com/2012/09/12/iphone-5-with-lte-new-ipod-touch-ipod-nano-leaked-through-apples-site-search/
Looks like the next iPhone will be called the iPhone 5 after all, according to a search on Apple.com that reveals a press release page and product page (though the links are not active yet). Whether it’s a surprise that the new iPhone is called the “iPhone 5” is debatable but what’s a big surprise is that a company as dedicated to secrecy goofed up and let these details out early. Looks like someone’s going to get fired eh?
Read more @ http://unleashthephones.com/2012/09/12/iphone-5-with-lte-new-ipod-touch-ipod-nano-leaked-through-apples-site-search/
Tuesday, 11 September 2012
Citrix Acquired Beetil
Expands Company’s Award-Winning Citrix GoToAssist Capabilities
SANTA CLARA, Calif.–(BUSINESS WIRE)–Citrix today announced that it has completed its acquisition of Beetil, a privately-held cloud-based service desk technology provider. Beetil helps technical support professionals provide exceptional customer assistance and streamline technology costs through the delivery of easy-to-use, yet powerful incident tracking, end user self-service, configuration, change management and release management functionality.
“Beetil’s services are a natural complement to Citrix cloud-based IT support tools. The design is elegant, simple and meets the needs of technicians and end users alike”
The acquisition enables Citrix to expand the capabilities of its market-leading, cloud-based support product line, Citrix GoToAssist, with the addition of an integrated IT service desk solution. As a result, Citrix has the ability to offer support professionals an essential set of cloud-based services from a single platform for remote support, monitoring and service desk management.
“Beetil’s services are a natural complement to Citrix cloud-based IT support tools. The design is elegant, simple and meets the needs of technicians and end users alike,” said Brett Caine, SVP and GM for the Online Services division at Citrix. “Together with the Beetil team, we will extend our leadership in delivering innovative cloud-based support. This acquisition reinforces our commitment to meeting the growing demand of our customers and the market for a simpler and integrated approach to IT support.”
“We share a common mission with Citrix: to help IT be strategic and responsive to today’s organizational needs,” said Dan Lee, founder and CEO, Beetil. “We founded Beetil to deliver a better cloud-based support and service management experience based on the best practice ITIL framework. We succeeded by delivering a complete support desk tool that is easy to use, easy to learn, and easy on the pocket. And we are thrilled to join the Citrix team because our two companies share a similar vision and culture.”
The Beetil team will join the Citrix organization immediately. Dan Lee, formerly chief executive officer of Beetil, will report to Elizabeth Cholawsky, VP and GM of the IT Support line of business at Citrix. The terms of the acquisition were not disclosed. For more information about Beetil, visit www.beetil.com.
Related Links
- Announcement: Citrix GoToAssist Enhances Mobile and BYOD Support
- Announcement: Citrix Provides New Support Capabilities for Mobile and Social Workstyles with its Award-Winning GoToAssist
- Announcement: Citrix GoToAssist Has Fastest Remote Support Connection Times in Head-to-Head Industry Comparison
- Video: About Beetil
- Video: Citrix Synergy 2012: Celebrating 10 Years of GoToAssist Remote Support
About Beetil
Based in Wellington, New Zealand, Beetil provides a complete support desk management solution in one, integrated easy-to-use tool. The Beetil product is based on industry-recognized best practices for IT service management (ITIL) that provide a framework for managing IT services, enabling users to seamlessly add structure to their service management process without complexity and cost. The company’s support desk management tool provides the ability to track and manage incidents, problems, service and change requests, releases, knowledge and infrastructure assets, configurations and reporting. For more information, visit www.beetil.com.
About Citrix
Citrix (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at www.citrix.com.
The Online Services division of Citrix provides secure, easy-to-use cloud-based solutions that enable people to work from anywhere with anyone. Whether using GoToMeeting to hold online meetings, GoToWebinar to conduct larger web events, GoToTraining to train customers or employees, Podio to create customized workspaces and apps to collaborate with anyone, GoToMyPC to access and work on a remote Mac or PC, GoToAssist to provide IT support and management or ShareFile to securely share files, documents and data, businesses and individuals are increasing productivity, decreasing travel costs and improving sales, training and service on a global basis. For more information, visit www.citrixonline.com.
For Citrix Investors
This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Investors are cautioned that statements in this press release, which are not strictly historical statements, including, without limitation, statements by the company and its executives concerning the acquisition of Beetil; integration plans; capabilities of certain of its services; its plans to expand certain of its technologies and platforms to include enhanced capabilities; the company’s markets; and management’s plans, objectives and strategies, constitute forward-looking statements. Such forward-looking statements are subject to a number of risks and uncertainties that could cause actual results to differ materially from those anticipated by the forward-looking statements, including, without limitation, the reaction of customers of Citrix and Beetil to the acquisition; Citrix timing and ability to successfully support and integrate Beetil’s services, operations (including migration of Beetil to Citrix systems and controls) and employees; the introduction of new products and services by competitors or the entry of new competitors into the markets for Citrix and Beetil products and services; the failure by Citrix to retain key employees of Beetil; failure to further develop and successfully market Beetil’s technology and services, including failure to execute Citrix sales and marketing plans; failure to achieve or maintain anticipated revenues and operating performance contributions from Beetil; failure to comply with federal, state and international regulations; the impact of the global economy and uncertainty in the IT spending environment, including Citrix European markets; the success and growth of the company’s product lines, including risks associated with successfully introducing the Beetil services into existing products and services of Citrix and Citrix distribution channels; the company’s product concentration and its ability to develop and commercialize new products and services while maintaining sales of its established products; disruptions due to changes in key personnel and succession risks; seasonal fluctuations in the company’s business; the company’s reliance on and the success of partners for the marketing and distribution of the company’s products; the company’s ability to maintain and expand its business in small sized and large enterprise accounts; the size, timing and recognition of revenue from significant orders; the success of investments in its product groups, foreign operations and vertical and geographic markets; the management of anticipated future growth; the recruitment and retention of qualified employees; risks in effectively controlling operating expenses, including failure to manage unexpected expenses; impairment of the value of the company’s investments; the effect of new accounting pronouncements on revenue and expense recognition; litigation and disputes, including challenges to our intellectual property rights or allegations of infringement of the intellectual property rights of third parties; the inability to further innovate our technology due to the intellectual property rights of third parties; changes in the company’s pricing and licensing models, promotional programs and product mix, all of which may impact Citrix revenue recognition or those of its competitors; charges in the event of the impairment of assets acquired through business combinations and licenses; competition, international market readiness and execution risks; unanticipated changes in tax rates or exposure to additional tax liabilities; risks of political and social turmoil and other risks detailed in the company’s filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein.
The development, release and timing of any products, services, features or functionality described for our products or services remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
Citrix, GoToMeeting, GoToWebinar, GoToTraining, Podio, GoToMyPC, GoToAssist, ShareFile and Beetil are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and are or may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.