Help Desk - a profit centre or a cost?

Steve Potts focuses on a mission critical part of any managed services offering – the Help Desk

In the first article, the focus was on balancing the eight factors in building a recurring revenue IT support business model. In this fifth article in the series, we will focus on a mission critical part of any managed services offering – the Help Desk.

Here are some of the things you need to consider when transitioning from a traditional break fix model to becoming a successful managed service provider.

Read more @ http://www.channelpro.co.uk/advice/7283/help-desk-profit-centre-or-cost